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Cannot log in to sync and backup

  • 19 December 2016
  • 4 replies
  • 55 views
J
Rank
Userlevel 1
 Try to login to webroot sync and backup and message states the user e-mail or password is invalid

4 replies

ProTruckDriver
Rank
Userlevel 7
Hello JOWHIP , Welcome to the Webroot Community Forum.
 
The email / password for B&S should be the same as your account. This happen to me awhile back and Webroot Support sorted it for me.
 
Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7
 
HTH,
Dave.
Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm.  "An Apple a Day, Keeps Microsoft Away." 
B
Rank
Hi JOWHIP,
 
Welcome to the Webroot Community.
 
Before submitting a ticket, as Dave has rightly suggested, please try re-booting first and then trying to login to B&S. You can use the "sign-in as a different user" button to do this (but use same email/password as before). This worked for me when I had this happen. If you still can't login after reboot then please submit a trouble ticket.
 
Hope this info helps,
 
BD
J
Rank
Userlevel 1
Thanks!
B
Rank
Hi JOWHIP,
 
Were you able to get logged in?
 
Just wondering so that others who have this problem and see this will know.;)
 
Thanks,
 
BD

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