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Cant log in on my tool bar for the password saver.

  • 4 December 2012
  • 2 replies
  • 923 views

Hello I cant log in to my password saver. Says password invalid.
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Best answer by JimM 4 December 2012, 16:33

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2 replies

Userlevel 7
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Hello stretch and Welcome to the Webroot Community Forums.

 

A Webroot Staff member will be able to help tomorrow during the day from 7AM to 5PM MST, Monday through Friday, and 10AM to 7PM MST, Sunday. But if you feel you can't wait till then you can Submit a Support Ticket as the support inbox is online 24/7.

 

Regards,

 

TH
Userlevel 7
Hi Stretch,

 

The first thing to try in situations like this is resetting your password.

 

However, if that fails, this is an issue currently under investigation by support (as is outlined here), and it would be best to go through support to seek a resolution, since they are better equipped to assist with this type of issue.  If the password reset does not get you into the toolbar, please contact support.

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