The other problem I'm having is the webroot password manage app for firefox wants me to use the old password to log on not the new password.
I have closed firefox cleared cache and cookies restarted the pc and still having the problem.
P.S. This was post to support and they wrote back on how to change my primary email.
Best answer by bogeyman459View original
Try changing the password again to something else. It sounds like the new password failed to be sent to the system that runs the Password Manager for some reason.
See if that helps, but if not you may need to file a Trouble Ticket to have Webroot Support reset some things at the back-end.
If you do have to contact Support again, note that after TWO password changes, it still refuses to work.
I know we ALL need to change ALL of our passwords due to the Heartbleed bug, but if there is a communication error at the back-end keeping the Password Manager password from recording the change.... that might be something that will 'work itself out' over the next few hours.
If you do revert to the original, make sure everything is working. Of course tomorrow, try changing it again. Follow the same thing tomorrow if need be. Webroot does not staff the Community on the weekend, but they will on Monday.
Could you please run a default scan, in order to see if changes you made online can be communicated with the client software. It could fix your issue, hopefully.
And I can change the password and have it sync correctly with the firefox app.
Must be some problems with the main account.. I will try support again on Monday.
Thank you all for the input.
What you say is very interesting as I am using the PM with Chrome, IE & Firefox with absolutely no issues whatsoever...and I would be grateful if you would provide further detail on what you have been told...if you have any.
well, as i said the Geek Squad had remote control over this machine and that's what they were led to believe. i do know this as a fact, my toolbar keeps reverting back to my very earliest password i used to first set up my Webroot SecureAnywhere account.
i can log into my account, just not the password section, i can issue commands to the other computers on my network from the PC Managment section of the console but if i try to get into my password manager i get kicked out of the system back to the original beginning login page
Thanks for the clarification. How does this corruption manifest itself? The reason I ask is that I have been using WSA with the PM ever since it was released...in fact I alpha & beta tested it at the time...and I have never witnessed or experienced any corruption in the database. I also have multiple keycodes...and everything plays very nicely on the PM front...hence my question as to how you spot the corruption.
Many thanks in adavance.
i was curious if you stay permenantly logged into your password manager on all 3 of those browsers, or if you can still log out and back in again at will? i only want to verify what i was told by the Geek Squad or if there are a very few minor exceptions where the Password Manager won't work. i've been having this issue since i first started posting on my previous issue
I made a habit of doing daily backup when ever I added new passwords because I worried it would happen again.
I still have 49days left on the account and still can not access the password tab, I just tried it and this has been going on since April 2014
you say last April, mIght it have anything to do with the dreaded KB2919355 update? i've only just recently overcome THAT issue which led to a system recovery and reinstallation of everything
I have not had any issues...as far as I can tell...by being logged into PM in more than one browser at a time...I am not sure that I have had 3 logins at the same time but most definitively 2...as my Wife and I share our system at home and she uses IE and my either Chrome or Firefox...so there is usually PM logged in in IE, and one other, on most days.
Not sure if that answers the question...but feel free to ask something more specific and I will try to respond.
Woah...and this is via The Geek Squad?
What I do not understand is why someone from there has not contacted Webroot Support to get them to transfer the data from the old email address to the new...or am I being a bit of a 'Homer'?
what i am concerned with is that the Geek Squad informed me that this is an issue with Webroot itself and that it's not just me. They said that 3 different techs failed with 3 different browsers, and the problem is "out there in the cloud" which to me sounds pretty wide spread! but if you are telling me that you aren't experiencing any problems then it leads me to wonder what's really going on??!?
Am afraid that it is late over here (am in the UK ;)) and so I must away to my bed. Don't want to leave this one here so hopefully can pick up tomorrow when I am back online...having said that I am wondering if one of our gurus
I am a little concerned by what you are being told by The Geek Squad; I am not saying it is incorrect or anything like that...but as you say, given that we are not having widespread reports of similar issues...it would be good to find out what exactly is behind this.
As I said...if you have not been able to get any further by the time I come online tomorrow I will try to pick up with you on this.