Need a little technical advice as I try to become Norton-free and use Webroot instead. Im having an issue importing and converting passwords from Norton Identity Safe. I did read this article and still cannot get it to work
I have about 160 passwords so to do it manually or to revisit every site would be a very long process :(
Im using Windows 8 & Excel 13, saving file as csv, below is a screen shot example of the format of my csv file (webpage & passwords are examples)..any advice would be greatly apprecited! Thanks
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One thing that jumped out at me is that in the example you linked to the URLs had / on the end of them, and yours didn't. Try adding that in and see if it makes a difference.
Keep me in the loop on this one please. That KB article was based off the work I did trying to help someone, before that there was no information or template built into the Import function for Norton CSV files.
It DID take a couple days for us to work it out, but if anything has changed and it needs re-investigated i have no plans for tomorrow night or all dau Saturday..... I am quite willing and able to work with this user to form custom revised directions if need be.
I think i figured out the issue on my end. When I tried to import with Firefox 28 toolbar that's when I was getting failure message. I then tried on Internet Explorer and it worked, i did not need to reformat my csv file any further ..imported all passwords in under 2 mins..
I didn't realize it before but I've checked and got 45 so far.
thanks again everyone for your help,