Need a little technical advice as I try to become Norton-free and use Webroot instead. Im having an issue importing and converting passwords from Norton Identity Safe. I did read this article and still cannot get it to work
I have about 160 passwords so to do it manually or to revisit every site would be a very long process :(
Im using Windows 8 & Excel 13, saving file as csv, below is a screen shot example of the format of my csv file (webpage & passwords are examples)..any advice would be greatly apprecited! Thanks
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thanks again everyone for your help,
I didn't realize it before but I've checked and got 45 so far.
I think i figured out the issue on my end. When I tried to import with Firefox 28 toolbar that's when I was getting failure message. I then tried on Internet Explorer and it worked, i did not need to reformat my csv file any further ..imported all passwords in under 2 mins..
Keep me in the loop on this one please. That KB article was based off the work I did trying to help someone, before that there was no information or template built into the Import function for Norton CSV files.
It DID take a couple days for us to work it out, but if anything has changed and it needs re-investigated i have no plans for tomorrow night or all dau Saturday..... I am quite willing and able to work with this user to form custom revised directions if need be.
One thing that jumped out at me is that in the example you linked to the URLs had / on the end of them, and yours didn't. Try adding that in and see if it makes a difference.