I downloaded Webroot on Feb. 2 and now I see I received an HTML document stating my files are protected by CryptoWall 3.0. Is there anyway I can recover my files? Thanks.
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Please look at this thread here and as it claims you need to issue that Support Ticket as I suggested in other post.
Have a look at this post too. https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Cryptowall-3-0-removal/m-p/185996/highlight/true#M13129