I installed Webroot on my laptop via the key code purchased through best buy. The subscription was expiring in Dec, 2014, so in Nov 2014 I purchased a renewal via the Webroot website. I've found out that you must remove the old Best Buy (Geek Squad) version before you can install the Webroot Online update version. PROBLEM..... my maintenance contract with Geek Squad is expired so they won't remove the Best Buy version unless I pay them for it. Their version of Webroot is locked onto my computer and will not uninstall. I can't install what I purchased until I get rid of the old one....... How can I do that without paying Geek Squad to do it.?
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