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Excluding files from scan

  • 16 May 2012
  • 1 reply
  • 1710 views

Hi

 

I have an issue when installing PTP Accounts.  The tallcomponents.pdf.controls.

winforms.dll keeps getting picked up as a threat and is then deleted.  I ran a manual scan on one machine and selected to ignore the threat but I can't do this for every machine.

 

Is there something I can do to prevent the scan detecting this file as a threat?

 

Thanks

Paul
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Best answer by GeorgeH 16 May 2012, 22:53

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Userlevel 3
Hi Paul!

 

Sounds like our threat research team may need to get that whitelisted.

 

Please open a support ticket here and let them know what's going on so they can get that fixed for you.

 

Thanks!

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