OK - I have tried this with two different external Microsoft Keyboards.
1. I will be using my keyboard and bouncing between keys and keypad. I normally just use the DEL key on the KeyPad for the most part. All of a sudden, I will hit the DEL key and a period comes up as if it changed into NumLock mode. As a matter of fact, all the KeyPad keys work as they should as if I had it in NumLock Mode without the NumLock indicator being lit on keyboard. I tried hitting the NumLock key to get it back to normal but nothing changes - it is as though it is stuck in NumLock mode. I might add - when I do hit NumLock - the indicator will come on and when I hit it again - the NumLock indicator light goes out but it seems to still be in NumLock Mode.
2. I thought it was a tired keyboard so bought a new one (Microsoft Natural to Microsoft Keyboard Pro) and after a while - it does the same exact thing.
3. I changed USB ports with the same result after a little use.
4. I found that rebooting corrects the problem for a while. I also found that by putting my laptop into sleep mode and waking it up - clears the problem for a while.
5. I ran a complete virus scan, etc. - nothing found.
Now, if I just ignore it for an hour or so the Keypad will start working properly - could it be Webroot is hitting the server's and updating? I am at a loss.
Best answer by JimMView original
First, I would like to welcome you to the Webroot Community!
As a general response to the issue that you are having with your keyboard(s), the fact that you changed to a different Microsoft keyboard and are still experiencing the same issue, leads me to believe that this may have something to do with the keyboard drivers and the keyboard software. Although SecureAnywhere does use the cloud, the amount of data passed between the cloud and your PC is very minimal and would not normally cause this type of problem.
Although you say that SecureAnywhere has not found any infections, I would ask that you please check the Quarantine folder to make sure that. there are no files that were flagged and then moved into the Quarantine that you may not have noticed. If there are files in there we would want to check and make sure that none of the files are associated with the keyboard.
You can access the Quarantine by selecting the "PC Security" tab in the main SecureAnywhere UI, then select the "Quarantine" tab at the top of the window. Next, choose "View Quarantine." Please report back to us and let us know if there are any files in there.
I would also suggest that you run Windows Update to ensure you have the latest patches from Microsoft applied, and to also make sure that you are using the latest software for your keyboard.
In the order of replies:
1. -HowardR- the keyboards use different drivers - so, don't believe that is the problem. As far as the Quarantine Folder - only one quarantined and that was located in my temporary internet folder. I always check for Microsoft Updates as a matter of policy - totally up-to-date.
2. -TripleHelix and ProTruckDriver- thanks for the Welcome Aboard!
3. -PatG - thanks for the welcome aboard. My username (VPNAVY) - I was in the Navy and have a website called: VPNAVY.ORG
Again, thanks everyone for your quick replies.
So, how in the world do I disable that puppy?
Please revert with result.
Welcome to the Community!
Thank you all for suggestion. Since this is happening when you see lock sign in Webroot, we required some logs file from the computer, so please submit the ticket from the link below:
One of the representative should be able to investigate the logs and should resolve this issue for you.
Front line Engeneer
Pega - No software installed - MicrosoftXP instantly recognized the keyboard(s).
PatG - You can run but you can't hide! I spent two hours aboard a Submarine (cost us a case of San Miguel) and that was the extend of my Sea Duty! :D
End result: When an app is being protected, Num Lock will be forced to an active status.
Currently the workaround is, unfortunately, to disable the ID Shield protection for anything that you do not want Num Lock to be active in. It primarily protects browsers. Setting these to Allow instead of Protect will cause them to not be protected and therefore Num Lock will not be forced on. Alternately, the Protection Level for Secure Sites can be reduced to Medium or lower. And thirdly, adjusting one's use of the keyboard to accomodate for the Num Lock being on is an option as well.
This is currently being evaluated by several teams here regarding the side effects it causes (if you think typing . instead of Delete is bad, try using the keypad to navigate a screen reader. 😉 ).
You have the options to deal with it (which it sounds isn't very fun at this point unfortunately) to turn the Identity shield off, or set everything in it to "Allow", or you have the option to stop using the program entirely. The question is whether the product has zero value to you if the ID Shield is off or things in it are allowed. On my personal home computer, I don't use the ID shield and I still find the rest of the software tremendously useful. :) Your specific choice is up to you. Honestly, I don't know of any security suite that does nott have something tremendously annoying about it, so it becomes a situation sometimes of choosing the least annoying. 😉
However, while it is a pain in the butt and I may threaten to pitch the entire program - when I get to the Uninstall screen - reality hit me in the face and I back out of the screen.:D
Thanks for your input kit - it really is appreciated.
In the meantime, if all else fails, you can go watch any of our wonderful videos on our YouTube page. (Though the fourth link there might get people looking at you funny if they overhear it.)
In more serious news, if you end up with any odd programs (like Notepad and any other non-browser) added to the list as Protect after today, we would like to know about it. Thanks!
Thanks Kit for the information. Right now I have 3 programs in the "allow" column right now (NotePad Pro, Microsoft Word and Microsoft Excel). What I might do - is remove them, wait for the browser to kick in ID Protect, verify that I am having a problem in NotePad Pro, shut down the Browser - verify that the ID Protect is now closed and see if the problem goes away in NotePad Pro. **bleep**, I got tired just thinking about doing all that!:D
Take care gang and hope you all had a Happy Easter.