External KeyPad Jumps into NumLock Mode since...

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I found the solution - I completely removed WebRoot from three systems, cancelled my automatic renewal and moved to another product.  It is apparent to me that WebRoot feels (IMHO) that their aren't enough complaints from the community to take this problem seriously.  Oh well - great product - but why should I spend my money on a product that hinder's my experience.  Best of luck - I am sure they will figure something out someday.  Yes, I sound upset - I am!
Has this issue been fixed yet? I spent hours tracking down this problem to Webroot. I have been using the keypad for years without the num locks on and it is shocking to think Webroot takes over this without permission on purpose.
Thanks TonyW for the suggestion.  Actually, everything is set at default via the install process.

Thanks Kit for the information.   Right now  I have 3 programs in the "allow" column right now (NotePad Pro, Microsoft Word and Microsoft Excel).   What I might do - is remove them, wait for the browser to kick in ID Protect, verify that I am having a problem in NotePad Pro, shut down the Browser - verify that the ID Protect is now closed and see if the problem goes away in NotePad Pro.  **bleep**, I got tired just thinking about doing all that!:D
Take care gang and hope you all had a Happy Easter.
Userlevel 7
Even given all this, we're still working on it.  So don't lose all hope! :)
In the meantime, if all else fails, you can go watch any of our wonderful videos on our YouTube page.  (Though the fourth link there might get people looking at you funny if they overhear it.)
In more serious news, if you end up with any odd programs (like Notepad and any other non-browser) added to the list as Protect after today, we would like to know about it. Thanks!
Userlevel 5
Another thing to consider is what level you have set for HTTP websites under Identity Shield. If you have it set to higher than the default, which is at low, it may be worth moving it back to low and see if the issues persist at that level.
I hear ya kitloud and clear.  Honestly, the program is fantastic!  I do a lot of searching (Google) and when I get a bunch of results - I go back to the search box and add, remove, refine the search.  Many times I position my cursor over a letter and just hit the DEL kit on my numeric keypad.   Boom - I get periods.  Sometimes I hit the HOME key - boom the number 7 comes up.  If I wasn't using the feature so much (apparently no one is) - it wouldn't be bad.  I did have to go in and allow programs (i.e., NotePad, Word, etc.) to bypass the ID protection so I wouldn't run into the same problem.  I am at the state that when the little icon pops over the WebRoot icon - I get depressed!:D
However, while it is a pain in the butt and I may threaten to pitch the entire program - when I get to the Uninstall screen - reality hit me in the face and I back out of the screen.:D
Thanks for your input kit - it really is appreciated.
Userlevel 7
The downside is that there's really no good solution for this problem.  The second downside is that the possible manners of fixing it result in serious security holes.  While we work very hard to make an excellent product, we also recognize that we can't make everybody happy 100% of the time.  In any situation, there will be outlying cases that can't be covered, and when the underlying OS doesn't provide the capability to ddo certain things at all, it definitely creates the potential for certain annoyances.
You have the options to deal with it (which it sounds isn't very fun at this point unfortunately) to turn the Identity shield off, or set everything in it to "Allow", or you have the option to stop using the program entirely.  The question is whether the product has zero value to you if the ID Shield is off or things in it are allowed.  On my personal home computer, I don't use the ID shield and I still find the rest of the software tremendously useful. :)  Your specific choice is up to you.  Honestly, I don't know of any security suite that does nott have something tremendously annoying about it, so it becomes a situation sometimes of choosing the least annoying. 😉
FWIW - Webroot acknowledged the problem and said they were working on a solution.  It has been weeks and I am about ready to pitch this great product.  It is driving me crazy!
Hey kit - wonder if they could just affect the DEL key.  Anyway - at least I know what is going on.  Thanks!
Userlevel 7
No problem.  Interestingly enough, the "feature" was not documented for security reasons and because the vast majority of users have Num Lock on by default.  Now the feline is free of the pouch, but anyway, like I said, we're looking into it.
Thank you kit for the update.  Wow - I understand why it is being protected but my goodness - the implications for everyone who relies on the keypad.  Heck, it actually cost me money because I thought it was my keyboard and bought another.  Also, you would think that this "feature" would have been documented someplace "easy to find" on WebRoot so other users aren't spending money on keyboards, etc. trying to figure it out.  Anyway, thanks for the update.
Userlevel 7
The operation of the Identity Shield's keyboard protection currently does cause a force of the Num Lock to a specific status.  At this point, the status is forced to be On.
End result:  When an app is being protected, Num Lock will be forced to an active status.
Currently the workaround is, unfortunately, to disable the ID Shield protection for anything that you do not want Num Lock to be active in.  It primarily protects browsers.  Setting these to Allow instead of Protect will cause them to not be protected and therefore Num Lock will not be forced on.  Alternately, the Protection Level for Secure Sites can be reduced to Medium or lower.  And thirdly, adjusting one's use of the keyboard to accomodate for the Num Lock being on is an option as well.
This is currently being evaluated by several teams here regarding the side effects it causes (if you think typing . instead of Delete is bad, try using the keypad to navigate a screen reader. 😉 ).
Shreel - I submitted a trouble ticket.
Pega - No software installed - MicrosoftXP instantly recognized the keyboard(s).
PatG - You can run but you can't hide!  I spent two hours aboard a Submarine (cost us a case of San Miguel) and that was the extend of my Sea Duty!  :D
Hello Vpnavy,

Welcome to the Community!

Thank you all for suggestion. Since this is happening when you see lock sign in Webroot, we required some logs file from the computer, so please submit the ticket from the link below:
One of the representative should be able to investigate the logs and should resolve this issue for you.

Thank You.


Front line Engeneer
Userlevel 3
Thanks for the explanation of your user name!  I was on the other side (sea) for almost 23 years before retiring.  Thanks again!
Userlevel 7
Sure, you are right that drivers aren't executables but I intentionally asked for exe's of your keyboard application (for instance  IntelliPoint or IntelliType) because I recall that adding an application with status "allow" have cured for me some malfunctioning applications. However with keyboard it might work differently ...
Pegas - aren't keyboard SYS device drivers and not actual EXEcutables?  Geeez, as I type my WebRoot went into protection mode and my "Magical NumLock Mode" is on so my keypad is locked in NumLock.  I just got a phone call and guess what?  When I went back to this message - WebRoot went out of protection mode and my NumLock Mode now works correctly.
Userlevel 7
Does it make any difference adding & allowing them?
There were only four applications listed - the keyboard wasn't one of them?
Userlevel 7
Please search for exe files of your keyboard in Protected applications under Identity shield. If there are any please change their status to Allow. If they are not listed there please try to add them with status Allow.
Please revert with result. 
UPDATE! I just noticed something - when my keyboard goes into my "Magical NumLock Mode" - my WebRoot "Foreground WIndow Protected" icon is on.  When it the "Foreground WIndow Protected" icon goes away - my "Magical NumLock Mode" problems go away.  I knew it was something to do with WebRoot! :D
So, how in the world do I disable that puppy?
Thanks for all the replies.
In the order of replies:
1.  -HowardR-  the keyboards use different drivers - so, don't believe that is the problem.  As far as the Quarantine Folder - only one quarantined and that was located in my temporary internet folder.  I always check for Microsoft Updates as a matter of policy - totally up-to-date.
2.  -TripleHelix and ProTruckDriver- thanks for the Welcome Aboard!
3.  -PatG - thanks for the welcome aboard.  My username (VPNAVY) - I was in the Navy and have a website called:  VPNAVY.ORG
 Again, thanks everyone for your quick replies.
Userlevel 3
Welcome Aboard Mate!  What is the significance of your user name?
Userlevel 7
Hello vpnavy, Welcome to the Webroot Forum. 😃
Userlevel 7
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Welcome vpnavy to the Webroot Community Forums!