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External KeyPad Jumps into NumLock Mode since...



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Hi vpnavy,

First, I would like to welcome you to the Webroot Community!

As a general response to the issue that you are having with your keyboard(s), the fact that you changed to a different Microsoft keyboard and are still experiencing the same issue, leads me to believe that this may have something to do with the keyboard drivers and the keyboard software. Although SecureAnywhere does use the cloud, the amount of data passed between the cloud and your PC is very minimal and would not normally cause this type of problem.

Although you say that SecureAnywhere has not found any infections, I would ask that you please check the Quarantine folder to make sure that. there are no files that were flagged and then moved into the Quarantine that you may not have noticed.  If there are files in there we would want to check and make sure that none of the files are associated with the keyboard.
 
You can access the Quarantine by selecting the "PC Security" tab in the main SecureAnywhere UI, then select the "Quarantine" tab at the top of the window. Next, choose "View Quarantine." Please report back to us and let us know if there are any files in there.

I would also suggest that you run Windows Update to ensure you have the latest patches from Microsoft applied, and to also make sure that you are using the latest software for your keyboard.

Thank you,

Howard

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