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File named C:Program

  • 17 January 2014
  • 26 replies
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26 replies

Userlevel 5
Hello,
We have received reports that a file is located in the root directory called "program".

Customers experiencing this error may receive the following message:
 
File Name Warning: There is a file or folder on your computer called "C:Program" which could cause certain applications to not function correctly. Renaming it to :"C:Program1" would solve this problem. Would you like to rename it now?
 Typically upon Windows boot, a message appears asking what program to open "program" with which alerts us to this issue. This file, "program" is actually WRSA.exe.

If you encounter this issue, simply shutdown WRSA from the tray icon, rename "program" to "program.exe" and uninstall using a modified uninstall command since the file is in a different location with a different name: "c:program.exe" -uninstall 
 
Reinstall using the latest build which can be obtained via your online Webroot console. 
 
This is an issue that does not happen very often and was only seen in a couple older builds. Support continues to monitor this as well.
 
Thank you, and please let us know if the issue persists, 

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