Now, when I Google for a website, the link appears then in seconds turns to something like this:
nullWebroot URL Classification Category: Uncategorized Confidence: 0 Scand I can't click on the link. For now I'm going to disable the add-on but any info is appreciated!
Best answer by BaldrickView original
That is something I have never seen before, but I DO see it at the moment as well. If this continues, please file a Trouble Ticket regarding this issue.
Of the ones that do NOT show normal, using the same search on all 3 browsers (IE, Chrome and Firefox), the results with the error match on all three browsers.
On results that show the error, instead of the clickable link and the 'rating' icon provided by the Web Threat Shield, the following text displays: "nullWebroot URL Classification Category: Uncategorized Confidence: 0 Sc"
Again, the plain text line of the link URL (2nd line of each result) does work for SHORT URL's, but longer URL's are truncated in the plain text and cannot be copy/pasted to manually go to the page.
Is there no way to add url's to an allowed list ?
nullWebroot URL Classification Category: Uncategorized Confidence: 0 Score: 0" />Canford Heath Junior School
www.chjs.poole.sch.uk/?Welcome to Canford Heath Junior School! We are a Rights' Respecting school which promotes lifelong learning, creativity and respect for all our pupils and staff.You've visited this page 3 times. Last visit: 01/01/14 nullWebroot URL Classification Category: Uncategorized Confidence: 0 Score: 0" />Contact UsIf you would like to contact school for any reason you can reach us ... nullWebroot URL Classification Category: Uncategorized Confidence: 0 Score: 0" />Our School TeamWe are very proud of our team of skilled and dedicated ... nullWebroot URL Classification Category: Uncategorized Confidence: 0 Score: 0" />General Information“Pupils make good progress at Canford Heath Middle School ... nullWebroot URL Classification Category: Uncategorized Confidence: 0 Score: 0" />New Website!Welcome to the new website for Canford Heath Middle School ...
What you are seeing is indeed from a glitch in the browser extension/add-on for the Web Threat Shield. i know that at least one Trouble Ticket has been opened regarding this issue today, so hopefully the problem will be resolved soon.
Welcome to the Community Forums...:D
You should be able to disable the this feature going to the Managing Add-ons option/feature for your browser (how you access it will depend on which browser you use) and just disabling the 'Webroot Filtering Extension'.
Post back if you do not knwo how to do this. Also, may I ask why you want to disable what is IMHO a very good feature?
Thanks for posting back, and glad to hear that you are sorted, after a fashion, for the moment. As yo say, hopefully the Support Team will resolve the issue presently.
Are you really a pirate? 🙂
And no, I am just a regular person who is a big fan of WSA (& Blackadder...amongst other things) 😉
Welcome to the Community Forums...:D
This is an open forum to assist the Webroot using community. Having said that we welcome all feedback & comments...of a CONSTRUCTIVE nature...so if there is a constructive point or points to your comments then please make it/them...otherwise kindly desist from posting until such time as you have something to share that is of use to the Community.
I am afraid that I do not quite understand the point that you are trying to make by your comment but as David has advised this is not really the forum for whatever it was.
Constructive feedback is welcomed and we understand if Webroot isn't the product for you. Please let me know if I can assist you with anything.
Our support team is not outsourced and is best in class. I encourage you to contact them with any legitimate concerns.
I can't turn the extension off, I've turned off every extension and still have the problem.
Also, someone in this thread said something about the webroot filtering extension being a "very good feature"? No. Nobody ever says "gee, thanks for restricting for my content, I really shouldn't be going on that website."
Please file a Trouble Ticket. The issue here is not one that we can fix on the Community as it involves a not-before-seen issue that will need to be fixed by Webroot Support.
Please contact MikeR as he suggested for assistance.
I am still getting this issue, I have not raised a trouble ticket as I do not want to clog up the system as I see from this thread that the issue is being worked on.
I would appreciate if this thread can be updated when the issue is resolved.
FYI I use firefox and found the following steps allowed me to disable the extension filtering and see the links correctly:
Ctrl + Shift + A
(click the disable button on Webroot Filtering Extension 126.96.36.199)