I found the Filtering Extension add-on in Chrome tonight -- I enabled that and the Password Manager. Now, when I Google for a website, the link appears then in seconds turns to something like this: nullWebroot URL Classification Category: Uncategorized Confidence: 0 Scand I can't click on the link. For now I'm going to disable the add-on but any info is appreciated!

Hi Sheils No problem...that is what the Community is here for, amongst other things...like having fun. ;) I recommend you take a look around the Knowledge Base...see the links at the top of the page. To get you started take a look at this article and this one too on how to use the Password Manager...and if you have any more detailed questions...well, just come back here and someone is sure to respond. Have fun and enjoy. Regards Baldrick

Filtering Extension add-on | Webroot Community

Userlevel 7

Baldrick
Gold VIP
16060 replies
9 years ago
2 January 2014

No problem Kat...that is what the Community is here for. :D

And no, I am just a regular person who is a big fan of WSA (& Blackadder...amongst other things) 😉

K

Thanks again Baldrick, and for the welcome, too.

Are you really a pirate? 🙂

Userlevel 7

Baldrick
Gold VIP
16060 replies
9 years ago
2 January 2014

Hi Kat

Thanks for posting back, and glad to hear that you are sorted, after a fashion, for the moment. As yo say, hopefully the Support Team will resolve the issue presently.

Regards

Baldrick

K

Hi - Thanks for the response. I did disable the extension for now. It used to be that Webroot would warn me of a site it thought was dangerous. Now, like the others on this thread, those links on the SERPS are disabled. The majority of the time, there is no problem with the link and I'm tired of doing a copy/paste to get where I want to go! Hopefully, with the fix being worked on, I can turn it back on.

Userlevel 7

Baldrick
Gold VIP
16060 replies
9 years ago
2 January 2014

Hi Kat

Welcome to the Community Forums...:D

You should be able to disable the this feature going to the Managing Add-ons option/feature for your browser (how you access it will depend on which browser you use) and just disabling the 'Webroot Filtering Extension'.

Post back if you do not knwo how to do this. Also, may I ask why you want to disable what is IMHO a very good feature?

Regards

Baldrick

K

Hi - Is there anything I can disable to stop this?

Thanks.

Userlevel 7

+26

remixedcat
Community Leader
627 replies
9 years ago
2 January 2014

This is what I got from support:

@ Support wrote:
Hello,

Thank you for bringing the issue you are experiencing to our attention. The Webroot Development team has been notified of this issue and is currently working on a resolution. This issue is related to the infrastructure that Webroot uses and is not related to the program on your computer nor the computer itself.

Once a fix is deployed, the issue you reported should be resolved. No change to your system is necessary.

Should you have additional questions, please send us a reply in the "Send another message:" section of this page.

Regards,

The Webroot Support Team

Userlevel 7

Rakanisheu Retired
Retired Webrooter
1332 replies
9 years ago
2 January 2014

This has been escalated by support I dont have any more information apart from that. If I get an update I`ll post it here.

C

I am also experiencing this glitch.

Userlevel 7

shorTcircuiT
Retired Webrooter
7721 replies
9 years ago
2 January 2014

Hello Steve141 and welcome to the Webroot Community!

What you are seeing is indeed from a glitch in the browser extension/add-on for the Web Threat Shield. i know that at least one Trouble Ticket has been opened regarding this issue today, so hopefully the problem will be resolved soon.

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S

I have no addons installed yet I am getting this annoying message on all the web links to my sons school website:

Is there no way to add url's to an allowed list ?

nullWebroot URL Classification Category: Uncategorized Confidence: 0 Score: 0" />Canford Heath Junior School
www.chjs.poole.sch.uk/?Welcome to Canford Heath Junior School! We are a Rights' Respecting school which promotes lifelong learning, creativity and respect for all our pupils and staff.You've visited this page 3 times. Last visit: 01/01/14 nullWebroot URL Classification Category: Uncategorized Confidence: 0 Score: 0" />Contact UsIf you would like to contact school for any reason you can reach us ... nullWebroot URL Classification Category: Uncategorized Confidence: 0 Score: 0" />Our School TeamWe are very proud of our team of skilled and dedicated ... nullWebroot URL Classification Category: Uncategorized Confidence: 0 Score: 0" />General Information“Pupils make good progress at Canford Heath Middle School ... nullWebroot URL Classification Category: Uncategorized Confidence: 0 Score: 0" />New Website!Welcome to the new website for Canford Heath Middle School ...

Userlevel 7

shorTcircuiT
Retired Webrooter
7721 replies
9 years ago
2 January 2014

Interesting results on this. On some searches, all results will show normal, on some results a number will NOT show normal.

Of the ones that do NOT show normal, using the same search on all 3 browsers (IE, Chrome and Firefox), the results with the error match on all three browsers.

On results that show the error, instead of the clickable link and the 'rating' icon provided by the Web Threat Shield, the following text displays: "nullWebroot URL Classification Category: Uncategorized Confidence: 0 Sc"

Again, the plain text line of the link URL (2nd line of each result) does work for SHORT URL's, but longer URL's are truncated in the plain text and cannot be copy/pasted to manually go to the page.

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Userlevel 7

shorTcircuiT
Retired Webrooter
7721 replies
9 years ago
2 January 2014

There is a workaround that you can use to get to the website of any search result you wish to see: the line BELOW the skewed results does still display the URL, though the link is not active. You can copy the URL and manually paste it into the browser address bar and click "Enter".

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Userlevel 7

shorTcircuiT
Retired Webrooter
7721 replies
9 years ago
2 January 2014

Hello maicakid and welcome to the Webroot Community!

That is something I have never seen before, but I DO see it at the moment as well. If this continues, please file a Trouble Ticket regarding this issue.

New to the Community? Register now and start posting! "If you don't learn something new every day, you need to pay more attention. I often get my daily learning here so grab a chair and stay a while!" WSA-Complete (Beta PC), WSA Mobile (Android), WSA Business Mobile (Android) WSA-Endpoint (PC- Some of the time.....)

Userlevel 7

+26

remixedcat
Community Leader
627 replies
9 years ago
2 January 2014

I got the same problem!

Filtering Extension add-on

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