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Filtering Extension add-on

M
Rank
I found the Filtering Extension add-on in Chrome tonight -- I enabled that and the Password Manager.
 
Now, when I Google for a website, the link appears then in seconds turns to something like this:
nullWebroot URL Classification Category: Uncategorized Confidence: 0 Scand I can't click on the link. For now I'm going to disable the add-on but any info is appreciated!
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Best answer by Baldrick 20 February 2014, 21:52

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65 replies

Baldrick
Rank
Userlevel 7
You are most welcome, Sheils. 😃
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
S
Rank
Userlevel 2
Thank you
Baldrick
Rank
Userlevel 7
Hi Sheils
 
No problem...that is what the Community is here for, amongst other things...like having fun.  ;)
 
I recommend you take a look around the Knowledge Base...see the links at the top of the page.  To get you started take a look at this article and this one too on how to use the Password Manager...and if you have any more detailed questions...well, just come back here and someone is sure to respond.
 
Have fun and enjoy.
 
Regards
 
 
 
Baldrick
 
 
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
S
Rank
Userlevel 2
thank you to you and Baldrick. I was a bit freaked out by all the talk about not getting on chrome after enabling the filter. But I went a head and enabled the filter extension. Keeping fingers crossed. Also enable the password manager. I guess as I go around the internet I'll get more used to what the password manager will do.
Baldrick
Rank
Userlevel 7
Hi Sheils
 
Dermot is spot on, and I would follow his advice.  YOu can always reverse the process described and turn the Webroot (or any add-ons, for that matter) off if you do not want to use them.
 
IF you have any further issues just post back as Dermot suggested...we are all here to help you.
 
Regards
 
 
 
Baldrick
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
Dermot7
Rank
Userlevel 7
Badge +3
@ wrote:But anways with the trouble I had I'm a bit nervous to enable a extension on chrome for filtering and now I just got notified that a password manager extension is ready to be enabled. Anyone even know what the password manager is?
 
Hello Sheils, and welcome.
 
Here is some info about password management feature, I hope may help.
 https:///t5/Webroot-SecureAnywhere-Complete/How-to-use-Password-Manager/ta-p/71355
 
 Webroot Secure Anywhere Context Help
 
It would be best to enable the filtering extensions when prompted. Here's some info about shields, and what they do: 
 Webroot Secure Anywhere Context Help
 
Don't worry, it's not at all complicated, and you can even 'set and forget' if you wish. Have a read-up on how it works, and I'm sure you'll find many improvements, compared to Norton.
 
Any questions, please feel free to ask 😃
S
Rank
Userlevel 2
I had to have someone clean up computer in order for me to work it right. I recently came to webroot from Norton. And I'm sure I can get used to Webroot. 
But anways with the trouble I had I'm a bit nervous to enable a extension on chrome for filtering and now I just got notified that a password manager extension is ready to be enabled. Anyone even know what the password manager is?
I think I will wait for a good reply that all bugs are worked out.
Baldrick
Rank
Userlevel 7
Hi Kat
 
I know that it can be confusing so perhaps this will help.  The guidance to classificaiton is basically:
 
• If you believe the site should not be blocked, then give it the highest possible rating, i.e., “81-100”
• If you believe the site should be blocked, then give it ehe lowest possible rating. i.e., “1-20”
 
The values in between give a view as to how the URL is when compared to the above estremes.  I do not know if that clarifies but if not then please post back.
 
Regards
 
 
 
Baldrick
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
RetiredTripleHelix
Rank
Userlevel 7
Badge +56
This should help Kat! http://www.brightcloud.com/support/repchangerequest.php?submitted=1
and here: http://www.brightcloud.com/toc/index.php
http://www.brightcloud.com/toc/webreputation.php
 
Daniel 😉
K
Category, Confidence, Score - those are the things I'm wondering about. I'm just curious, but if there is an explanation somewhere, that would be great. For example, if a site has confidence of 98 and score of 98, what is it lacking?
R
Userlevel 1
Thank you Shawn.
 
I has seemed to be working OK again last week, in both Firefox and IE11, so I was just wondering since I didn't see anything posted.
 
Congrats to the Webroot support team and this community.
Baldrick
Rank
Userlevel 7
Hi Kat
 
Welcome to the Community Forums...:D
 
If you need to get a URL classification changed then click here to open Webroot's URL Reputation Change Request page.  The reason I mention this is because if you go to the web page it gives a definition of the categorisations...and now you know how to report what you believe are false positives, i.e., site blocked that you do not believe should be, or to suggest sites for reclassification.
 
HTH?
 
Regards
 
 
Baldrick 
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
K
Hi Shawn,
 
I turned the extension back on and it is working on Firefox 26.0.
 
Is there someplace I can go to figure out what the stats are in the popup that Webroot opens when you hover on one of the ranking icons?
 
Thanks,
Baldrick
Rank
Userlevel 7
Hi Shawn
 
Many thanks.  The update is, and will be, much appreciated, by all. :D
Regards
 
 
Baldrick
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
Shawn
Rank
Userlevel 5
Hello all!
I do have an update.
This issue is resolved for PC users. Mac users may experience "Undetermined" search annotations and this is currrently being resolved.
If there are any PC users still experiencing this, please uninstall/reinstall the WSA agent and make sure issue reproduces. If so contact support at once.
 
Thanks all, 
Shawn Townsend Webroot Manager, Product Support
Baldrick
Rank
Userlevel 7
Hi RonnieJP
 
Welcome to the Community Forums...:D
 
The answer is, as far as I know, 'No' as Mike has not posted back to say that resolution has been achieved.  But I am sure that as soon as he has something to share I am sure he will. :D
 
Hi @...would you have an interim update for for us as to where Support is re. this?  Any such news would be much appreciated.  Many thanks in anticipation.
 
Regards
 
 
Baldrick
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
R
Userlevel 1
It's been 2 weeks since there's been any activity on this thread.  Has this issue been officially resolved?
RetiredTripleHelix
Rank
Userlevel 7
Badge +56
@ wrote:
Just got an update and we are currently working to resolve this issue. I'll provide an update once resolved.
 
Thank you for your patience! 
Thanks Mike on an update and we can point other users to this thread to look for a reply from you when this has been  resolved!
 
Cheers,
 
Daniel 😉
MikeR
Userlevel 7
Just got an update and we are currently working to resolve this issue. I'll provide an update once resolved.
 
Thank you for your patience! 
Mike R Social Media Manager
shorTcircuiT
Userlevel 7
Hello Laura and welcome to the Webroot Community!
 
I have been using this new Filter Extenstion since it was released, and really I have to say I very much like it.  Now the last few days have been quite the challenge, but once the current issue if fixed we will be able to see ALL results/links again just as we were able to up until the last few days.
 
Hopefully they will have things fixed soon!
New to the Community? Register now and start posting! "If you don't learn something new every day, you need to pay more attention. I often get my daily learning here so grab a chair and stay a while!" WSA-Complete (Beta PC), WSA Mobile (Android), WSA Business Mobile (Android) WSA-Endpoint (PC- Some of the time.....)
L
(And absolutely - for the most part I am completely crazy about Webroot - which makes me that much more nuts about the web filtering issue!)
L
I, too, use speech-to-text - and am a very experienced user / programmer (started by teething on punch cards in 1968, and took my first laptop to college with me in the late 1980s...).

I've rarely been so frustrated with an extensibility issue! Please, please grade the sites, certainly - but let us be the final arbiters of whether we need the information on them! We're smarter than we look!
 
Not only that, but you don't make it very obvious where to disable this mess when we're on short deadlines and already frustrated. :@
 
I love this product, but the filtering extension? Not at this time, thank you.
 
HistorianLaura
shorTcircuiT
Userlevel 7
I have found it very effective on my computer.  This current issue is very annoying to say the least, but I do not know a single malware/security suite that hasn't had it's own issues.
 
But, for every computer user there is a separate and distinct opinion.  There simply will never be any one piece of software that EVERYONE likes and agrees on, just like everything else in life 🙂
New to the Community? Register now and start posting! "If you don't learn something new every day, you need to pay more attention. I often get my daily learning here so grab a chair and stay a while!" WSA-Complete (Beta PC), WSA Mobile (Android), WSA Business Mobile (Android) WSA-Endpoint (PC- Some of the time.....)
M
Rank
Thanks for the welcome.  I will definitely keep my eyes open and enable once the issue is fixed.
 
I don't understand some of the complaints about Webroot.  It's the first security software I've used that doesn't slow down my computer and/or take 30+ minutes to scan!
Baldrick
Rank
Userlevel 7
Hi maicakid
 
I have not yet welcomed you to the Community Forums...so a BIG Welcome...:D
 
As David stated in a previous post..."...remember to watch for an announcement for the problem being fixed.  While the other modules in Webroot will keep you protected, the Web Threat Shield is a very important part of WSA and should be re-enabled as soon as possible."
 
We know that the Support & Development Teams are taking the issue extremely serious and we know that they are working very hard to resolve it.
 
Regards
 
 
Baldrick
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2

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