Firefox missing webroot tool bar and buttom

  • 29 August 2015
  • 1 reply

Hi,  My Firefox browser is missing the Webroot toolbar and buttom.  Somehow the SecureAnywere button has appeared, and at one point I had both buttoms.  I have ran the toolbar install, several times, tried to uninstall and then install the toolbar again.  It is on the google browser and works fine.  Not sure what to do now, any help will be appreciated.

1 reply

Userlevel 7
Hi Jack19r
Welcome to the Community Forums.
I am afraid that at the moment Webroot Development are still working on getting this sorted out, and given that the issue is the result of a policy change by Mozilla, this is taking some time.
Having said that we do have a temporary fix for the issue the details of which you can find here. This does involve a little manual 'tweaking' but this is relatively easy to do so hopefully this will sort you out until such time as an official solution is available.
Hope that helps?
Regards, Baldrick