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Firefox Password Manager toolbar no longer works



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@ wrote:
I received an error with Password Manager also with the new Firefox update. The error states that "Webroot Password Manager could not be verified for use with Firefox and has been disabled." How can I get this extension back and on my toolbar?
Hello Powderworks,
 
Welcome to the Community.
 
Until Webroot fixes the Password Manager, rolling back Firefox to the previous version seems to be the only choice. This is what I did.
 
First, by default, Firefox is set for automatic updates. To prevent Firefox from automatically updating itself after you install an older version, you'll need to change your Firefox update settings: Click the menu button

and choose Options. In the General panel, go to the Firefox Updates section.
 


I changed mine to "Check for updates but let you choose to install them". Restart Firefox. Now Firefox won't update automatically.
 
Then go here to download older version of Firefox.
 
I used 61.0.2. I just installed it right over the top of my existing install. After that my Passsword manager was back.
 
Hope this info helps, 😉
Userlevel 7
Badge +23
No truer words have yet to be spoken in regards to the disappearance of the PWM, BD.
I just hope that the lack of communication we are experiencing is not Webroots way of saying that they don't plan on offering PWM now or in the future and its a moot point to keep wondering. If that's truly the case, it would be wise of us to search out other means of  Internet protection.
Userlevel 2
The unfortunate side to all of this is the potential Webroot has in its hands. Webroot is one of a HANDFUL of antivirus suites created, maintained and built in America. Why is this such a big deal? Just do a search of the top 10 best antivirus suites and then search where they are based out of. It's kind of scary to think the BEST antivirus suites are based in, more or less, old eastern block nations with nasty hacking ties. I selected Webroot Total because it offered everything I was looking for (except VPN for my mobile phone). That LARGELY depended on a PASSWORD MANAGER. Now, I hate to say it, but if this issue cannot be resolved within a week, I WILL be asking for a FULL refund for my purchase. How do you think to update antivirus with the latest Firefox update and not the PM?!?!? A consumer-ready product is just that: Instantly ready for consumer use with all of its advertised components ready to go. Shame on you Webroot. Shame.
Userlevel 7
Badge +55
@ wrote:
The lack of being able to use the password manager in Firefox 62 is bad enough.  It is atrocious that this issue isn't being dealt with quicker (bad business model).  To make matters worse, when logging into my control profile, I can't even access it there to download.  It is not acceptable to tell people to use different browsers.  It is not acceptable to make it difficult to find information on this problem, and it is not acceptable not to provide emailed updates as to the status to fix it.  It is not acceptable that users have to waste their own valuable time to deal with this.
 
I rolled back Firefox to the last version before 62.  The password manager add-on then reappeared, however when attempting to log into it, on two different computers, I get a failure notification due to server error.  One remaining computer that I managed to block from upgrading to 62 can still log into password manager, but when I accessed my profile console, it gives me an error when I try to get into the password section there.
 
100% unacceptable.  What I'd like to know is if this is being taken care of, or is it time for me to part ways with Webroot.
I agree fully and maybe it's time for Webroot to make there own Password Manager as they use a rebranded version of LastPass at this time. I just put in a Feature Request: https://community.webroot.com/t5/Feature-Requests/Webroot-s-own-Password-Manager/idi-p/329779
 
@ @ @
Userlevel 7
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@ wrote:
I've said it many times before and I'll say it again. I think that Webroot should concentrate on what they're good at: their outstanding anti-malware product (based on Prevx's revolutionary technology created in the noughties, and which they acquired in late 2010) and, perhaps, their good and reliable System Optimizer (based, I believe, on their, at the time, highly acclaimed Window Washer).
 
All their other bells and whistles (Personalized Security Report, System Analyzer, Password Manager, Backup & Sync—although it is possible that the Backup portion of the latter is an exception to the rule—and whatever other whistles I may have forgotten) are too often mediocre and/or flakey. There are better—sometimes far better—and often free, options on the market.
 
It would be a mistake, imo, for Webroot to decide to create their own Password Manager. Not only would this mean dissipating too many of their precious resources away from what they are outstanding at, but this product, too, could risk being flakey and unreliable. As @ has said in the past, better to be the Master of one than the jack of all trades!
 
My two cents worth...
I beg to differ with all the issues Webroot has been dealing with the Password Manager over the years so you can keep your two cents.
Userlevel 4
Badge +7
I just called in.  I was told this is two problems, one being the firefox upgrade, the other being the inability to log into the password section of the console.

I expressed this is not only my problem, but a problem for everyone, and that it's unacceptable business practices, etc.
 
My call was "escalated" after my information was gathered, and I was told a technician will get back to me, at an unknown date or time, to help me see if I can get into my passwords in the console.
 
I wish I was optimistic, but at least I got to say what was on my mind about this long delay and lockout.
Userlevel 4
Badge +7
I now have access both in the portal and in the rolled back version of Firefox with the add on.
 
Does anyone know if the add on has been certified for use in the latest version of Firefox yet?
 
I hope Webroot has learned from this fiasco, that the needs of the customers is paramount, and password manager (being part of their product) is useful and being used.  By letting what happened happen, they greatly impact their customers, for which they operate as a business.
Userlevel 7
Badge +48
Thank you for the update Pawani.
Userlevel 7
Badge +55
Thank you @
 
I'm anxious to hear what's coming up. 😉
Userlevel 7
Badge +23
Greetings PVaddi, anxiously awaiting some; any feedback, on when we can expect the Password Manager to be up and running.
Much obliged for your timely reply,
Robert
Userlevel 7
Badge +34
@ wrote:
I called them about this issue over a month ago. Safari has the same problem as Firefox. Not able to use password manager for safari and have to use old version of firefox. I have a trial of dashlane as do others. I hope webroot gets this message from all of the unhappy users that have paid for something their are not getting. I am going to ask for a refund if this is not fixed soon.
We hear you, we really do. Eager to provide more information once we have a resolution, however right now we are still working on a fix.
Userlevel 7
Badge +23
Hi LLiddell,Your feedback is greatly appreciated. How about communicating to us Webroot subscribers , exactly what progress you and the Team has made, and what progress has been accomplished since Password Manager went missing. On a scale of 1 to 10... what step would you and the Team say your on ? 1 being when Password Manager went AWOL and 10 being ,we are ready to roll out the new and improved Password Manager.
Keep up the good work,we  all are rooting for you all.
Userlevel 7
Badge +34
How about Webroot making there own? https://community.webroot.com/t5/Feature-Requests/Webroot-s-own-Password-Manager/idi-p/329779 OMG this is unbelievable and I know you are only the Messenger but......... :@
Our goal for right now is to get Password Manager back to being fully operable as soon as possible. The fastest way to achieve that is to work with LastPass on a brand new build.
Userlevel 1
A good point about subscription being refunded or extended for people who have just renewed LIKE ME. How is Webroot going to take care of this?
Userlevel 7
Badge +23
And further more........fly's in the Butter Milk two by two; fly's in the butter Milk two by two; fly's in the Butter Milk two by twooooooooooooooooooooooooooooo..........skip to my loo my darling.:mantongue:
Userlevel 7
Badge +55
@ wrote:
And further more........fly's in the Butter Milk two by two; fly's in the butter Milk two by two; fly's in the Butter Milk two by twooooooooooooooooooooooooooooo..........skip to my loo my darling.:mantongue:
Aww "Don't worry be Happy!" LOL:D
Hey Muddy. Here's a News Flash.
 
Typing in all caps is considered yelling in online forums!
Userlevel 7
Badge +55
@ wrote:
I think everyone who kudoed your post should feel thoroughly ashamed of themselves. Groupthink at its cruellest. Imho. And @, you haven't even deigned to reply to my question.
Muddy I realize you take this Thread very seriously and that there is big problems here with PWM.
 
But I do not feel anyone was being cruel.
 
 
Userlevel 7
Badge +55
@ wrote:
I think everyone who kudoed your post should feel thoroughly ashamed of themselves. Groupthink at its cruellest. Imho. And @, you haven't even deigned to reply to my question.
Don't forget who all Kudo his post! You need to chill....and we talked about that in the past.
Userlevel 7
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@ wrote:
hey bjm.....its a take off on a 1962 hit by Ernie Maresca about SHOUTING.
https://www.youtube.com/watch?v=Iy1FjKWE8Ns
Userlevel 7
@ wrote:
@ wrote:
hey bjm.....its a take off on a 1962 hit by Ernie Maresca about SHOUTING.
https://www.youtube.com/watch?v=Iy1FjKWE8Ns

Wow that brings back old memories. Remember those songs well. The Good Old Days. 😃
Userlevel 7
Badge +55
@ wrote:
What a waste. You guys had a good product, and good consumer base to match it.
 
You lost a loyal customer with me. This was the third issue I had with your customer support department. I only hope your subpar solution to this problem inspires more to search elsewhere.
 
History repeats: Webroot will promise, and will fail to deliver.
 
Meanwhile, still very amused that this thread has been "Solved" for so long. Sadly, yet another example where Webroot has let us down- smiling all the way.   
This is an older thread per say and at the time there was a Solution https://community.webroot.com/t5/Webroot-SecureAnywhere-Internet/Firefox-Password-Manager-toolbar-no-longer-works/m-p/322080#M12471 but a new issue happened and members continued to post in this thread so in fact this new issue is not Solved but the original one was in the link I posted! So all I can suggest when there are new issues post a new thread and not in a thread that was already Solved.
 
HTH,
Userlevel 7
Badge +55
@ wrote:
@ wrote:
Muddy I realize you take this Thread very seriously and that there is big problems here with PWM. 
But I do not feel anyone was being cruel.
Nothing to do with PWM. Everything to do with bullying a member of this Forum. Which I do not appreciate. At all.
 
Oh and by the way Jon, take your complaints to the correct party. For your information, the caps are not BJM_'s but Webroot's: Webroot SecureAnywhere EULA paragraph 3
@ 
 
For some reason I knew you would use that first line that I posted. I failed to express we were just trying to lighten up this Thread because it has gotten bitter from everyone's statements. It was never to hurt anyone and definitely not to bullie @. My kudos are mostly saying I have read and like your post. That is me. I dont wznt to get into this with you Muddy because you will see this differently then I do. I have nothing against anyone on this Forum. Least of all trying to hurt anyone. 
 
Thank you bjm_ for showing us the legal terms. But who would notice that this document would be all in caps and not think one was yelling. This thread has been a touchy sensitive subject. Simply trying to lighten it up when there's nothing we can do but express our feelings.
 
With regards & respect,
Sherry
@ wrote: 
Oh and by the way Jon, take your complaints to the correct party. For your information, the caps are not BJM_'s but Webroot's: Webroot SecureAnywhere EULA paragraph 3
Whatever, Keith!
I never said that anyone should actually file a class-action suit against Webroot ( You know it and BJ knows it!) Just that it’s been done in the past when companies advertise one thing and deliver another. Yet once again you post your YOUR incorrect thoughts about MY intentions ( Which I do not appreciate at all). I don’t give a rat's behind who you think I should or shouldn’t kudo. It’s none of your business. I kudo’d Robert’s post because I like Robert and thought he was being funny and love that song, but again, none of you business. So you can take your self-righteous indignation and save it for your next novella over at Wilders. :p
 
 
Userlevel 7
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I agree as well! Sorry Lara.

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