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Firefox Password Manager toolbar no longer works



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Userlevel 7
Badge +23
Hi kim38555, I have to agree with what you say. What chaps my hide is the total lack of communication between those in the know and those who want to know. Ive been a fan of Webroot for years but no longer can I support them.
 
Something changed about a year and a half ago. As subscribers, we are beholding to the "uppers" to keep us informed. Its how a " superior " reacts to a dilemma that puts the customers at ease. It sucks !!!! that the only answer those "superiors " can come up with is "we will keep you informed".
 
Hey "superiors " here's and idea on what to do/say to those FORTY NINE THOUSAND TWO HUNDRED AND TWENTY paid subscribers.
 
Dear loyal Webroot subscribers,
  We ran into a brick wall when Firefox upgraded. We know that Firefox upgrades every year and every year we have to "fix" something. We got caught with our pants down and are now trying to catch up. I know you all think we are just stumbling along but this is a real dilemma for us and contrary to what some of you might think...and rightfully so;we are busting our twigs and berries to fix the Password Manager.
 
As one of those " superiors " I promise to extend the courtesy and touch base with all of you, every single day to keep you, our loyal customers, up to date on our progress to fix this issue. Even if we don't have any news I promise that I will keep all of our loyal paid subscribers, and future subscribers in the loop. Our Webroot staff is apologetic to all of you for what you are experiencing but please understand, we are diligently working to keep our 49 THOUSAND clients safe and secure.
 
 Absolutely and Very Sincerely ,
A " superior " at Webroot.
 
Userlevel 7
Badge +23
No truer words have yet to be spoken in regards to the disappearance of the PWM, BD.
I just hope that the lack of communication we are experiencing is not Webroots way of saying that they don't plan on offering PWM now or in the future and its a moot point to keep wondering. If that's truly the case, it would be wise of us to search out other means of  Internet protection.
Userlevel 7
Badge +23
Greetings PVaddi, anxiously awaiting some; any feedback, on when we can expect the Password Manager to be up and running.
Much obliged for your timely reply,
Robert
Userlevel 7
Badge +23
Hi LLiddell,Your feedback is greatly appreciated. How about communicating to us Webroot subscribers , exactly what progress you and the Team has made, and what progress has been accomplished since Password Manager went missing. On a scale of 1 to 10... what step would you and the Team say your on ? 1 being when Password Manager went AWOL and 10 being ,we are ready to roll out the new and improved Password Manager.
Keep up the good work,we  all are rooting for you all.
Userlevel 7
Badge +22
Hi Everyone, 
We are working towards a fix for our issue with password manager not working on Firefox. I do not have an estimate on when we will have a fix ready yet but i will keep you all posted. 
 
Meanwhile, apologies for the inconvenience caused and would recommend switching to alternate browsers such as Chrome or Internet Explorer.
 
Appreciate your patience.
 
Thanks
Pawani
 
Userlevel 7
Badge +33

@AROO112486 wrote:
I called them about this issue over a month ago. Safari has the same problem as Firefox. Not able to use password manager for safari and have to use old version of firefox. I have a trial of dashlane as do others. I hope webroot gets this message from all of the unhappy users that have paid for something their are not getting. I am going to ask for a refund if this is not fixed soon.

We hear you, we really do. Eager to provide more information once we have a resolution, however right now we are still working on a fix.
Userlevel 7
Badge +33
I know this is a hot thread and everything, but can we keep things civil and about PWM? Not sure how it got so off the rails.
Userlevel 7
Badge +33
Looks like I need to remind you all that this thread needs to stay on topic. Please take this other discussion somewhere else or I will move it.
Userlevel 7
Badge +33

@Ssherjj wrote:

@LLiddell wrote:
Looks like I need to remind you all that this thread needs to stay on topic. Please take this other discussion somewhere else or I will move it.

Understood...I apologize Lara that we got off topic. Will do..

Thanks, Sherry! We reference this thread when discussing PWM, which makes it all the more critical that it stays on point.
Userlevel 2
The unfortunate side to all of this is the potential Webroot has in its hands. Webroot is one of a HANDFUL of antivirus suites created, maintained and built in America. Why is this such a big deal? Just do a search of the top 10 best antivirus suites and then search where they are based out of. It's kind of scary to think the BEST antivirus suites are based in, more or less, old eastern block nations with nasty hacking ties. I selected Webroot Total because it offered everything I was looking for (except VPN for my mobile phone). That LARGELY depended on a PASSWORD MANAGER. Now, I hate to say it, but if this issue cannot be resolved within a week, I WILL be asking for a FULL refund for my purchase. How do you think to update antivirus with the latest Firefox update and not the PM?!?!? A consumer-ready product is just that: Instantly ready for consumer use with all of its advertised components ready to go. Shame on you Webroot. Shame.
Userlevel 4
Badge +7
I just called in.  I was told this is two problems, one being the firefox upgrade, the other being the inability to log into the password section of the console.

I expressed this is not only my problem, but a problem for everyone, and that it's unacceptable business practices, etc.
 
My call was "escalated" after my information was gathered, and I was told a technician will get back to me, at an unknown date or time, to help me see if I can get into my passwords in the console.
 
I wish I was optimistic, but at least I got to say what was on my mind about this long delay and lockout.
Userlevel 4
Badge +7
I now have access both in the portal and in the rolled back version of Firefox with the add on.
 
Does anyone know if the add on has been certified for use in the latest version of Firefox yet?
 
I hope Webroot has learned from this fiasco, that the needs of the customers is paramount, and password manager (being part of their product) is useful and being used.  By letting what happened happen, they greatly impact their customers, for which they operate as a business.
Userlevel 7

@TripleHelix wrote:

@ROBERT1725 wrote:
hey bjm.....its a take off on a 1962 hit by Ernie Maresca about SHOUTING.

https://www.youtube.com/watch?v=Iy1FjKWE8Ns

Wow that brings back old memories. Remember those songs well. The Good Old Days. :D
Userlevel 7
Mcguiver
 
You should be able to access the credentials you have stored, using Password Manager, via your online account/web console.
 
If you sign in once on the dashboard select/click on the 'Passwords' tile and that should present you with all of your password data stored in the Webroot Cloud.
 
If you look to the top right of the panel you should see a list of options entitled "MyIdentity actions" and therein you should see an option to "Export data". Click on that;you should be asked to re-enter your master password, and then presented with a panel entitle 'Export options' from which you can print or export the data in a number of different formats.
 
Hope that helps?
 
Regards, Baldrick
Userlevel 7
Hi Yarco,
 
Sorry to hear about the trouble, but I'm pretty sure that Webroot only supports final releases of Firefox.
The current Firefox version is 61.0.2
 
I'm sure by the time version 62 is released, Webroot will be up to speed. ;)
 
If you run into issues, you can also contact support and see what they have to say.
 
Hope this info helps,
Userlevel 7

@HalSchneider wrote:
Why is this marked as "Solved" when it isn't?

Because this is an older thread and the OP didn't have the same issue that exists now. They also stated that their problem was fixed by Webroot. ;)
 


Userlevel 7

@Powderworks wrote:
Thanks, Burndaddy, but will there be a fix for this issue coming soon? I'd prefer to not switch browsers or install an older version of Firefox as it may "break" other add-ons that have been updated to the new version.

I really hope so, Powderworks. I'm kind of surprised we don't have a fix already. And like you, @jbcasler, and many of the other users, I'm a little disappointed that this appears to have caught them off-guard. We shouldn't have to roll back our browsers to use the Password Manager. Since one of the main points of updates is to address security risks, rolling back seems antithetical to Webroot's, or any AV's, goal of providing the best security. I should mention that Webroot has not recommended rolling back your browser. They recommend using a different browser (which is unacceptable to me, hence the rollback).
 
And so we wait... :(
Userlevel 7

@ROBERT1725 wrote:
 
I just hope that the lack of communication we are experiencing is not Webroots way of saying that they don't plan on offering PWM now or in the future and its a moot point to keep wondering...

I hope not either, Robert.
 
It seems that us Home users have had to take a 'backseat' to the Business users riding up front. We're not where the money is at, despite being the very users that lead to their success in the first place. :(
Userlevel 7
Hey Muddy. Here's a News Flash.
 
Typing in all caps is considered yelling in online forums!
Userlevel 7

@Muddy7 wrote:

 

Oh and by the way Jon, take your complaints to the correct party. For your information, the caps are not BJM_'s but Webroot's: Webroot SecureAnywhere EULA paragraph 3

Whatever, Keith!
I never said that anyone should actually file a class-action suit against Webroot ( You know it and BJ knows it!) Just that it’s been done in the past when companies advertise one thing and deliver another. Yet once again you post your YOUR incorrect thoughts about MY intentions ( Which I do not appreciate at all). I don’t give a rat's behind who you think I should or shouldn’t kudo. It’s none of your business. I kudo’d Robert’s post because I like Robert and thought he was being funny and love that song, but again, none of you business. So you can take your self-righteous indignation and save it for your next novella over at Wilders. :p
 
 
Userlevel 7
Badge +55

@ROBERT1725 wrote:
And further more........fly's in the Butter Milk two by two; fly's in the butter Milk two by two; fly's in the Butter Milk two by twooooooooooooooooooooooooooooo..........skip to my loo my darling.:mantongue:

Aww "Don't worry be Happy!" LOL:D
Userlevel 7
Badge +55

@Muddy7 wrote:
I think everyone who kudoed your post should feel thoroughly ashamed of themselves. Groupthink at its cruellest. Imho. And @ROBERT1725, you haven't even deigned to reply to my question.

Muddy I realize you take this Thread very seriously and that there is big problems here with PWM.
 
But I do not feel anyone was being cruel.
 
 
Userlevel 7
Badge +55

@Muddy7 wrote:

@Ssherjj wrote:
Muddy I realize you take this Thread very seriously and that there is big problems here with PWM. 
But I do not feel anyone was being cruel.

Nothing to do with PWM. Everything to do with bullying a member of this Forum. Which I do not appreciate. At all.
 
Oh and by the way Jon, take your complaints to the correct party. For your information, the caps are not BJM_'s but Webroot's: Webroot SecureAnywhere EULA paragraph 3

@Muddy7 
 
For some reason I knew you would use that first line that I posted. I failed to express we were just trying to lighten up this Thread because it has gotten bitter from everyone's statements. It was never to hurt anyone and definitely not to bullie @bjm_. My kudos are mostly saying I have read and like your post. That is me. I dont wznt to get into this with you Muddy because you will see this differently then I do. I have nothing against anyone on this Forum. Least of all trying to hurt anyone. 
 
Thank you bjm_ for showing us the legal terms. But who would notice that this document would be all in caps and not think one was yelling. This thread has been a touchy sensitive subject. Simply trying to lighten it up when there's nothing we can do but express our feelings.
 
With regards & respect,
Sherry
Userlevel 7
Badge +55

@kevco wrote:
Thank you Ssherjj, but can I then import it in to the stand alone Last Pass?

Yes it sounds like you can import to Last Pass. I haven't done that yet "Importing" but the help site said you can.
If you are currently using another password-management application, you can import data from that application into the Webroot Password Manager.

To import passwords by using the Webroot drop-down menu:
  1. Open a web browser and sign in to your SecureAnywhere account. (Click the “Webroot icon” in your browser’s toolbar, then enter your Webroot user name and password.) [img]https://sw.nohold.net/Webroot/Images/wsa_signinbar.png[/img]  
  2. Click the drop-down arrow next to Tools, then select Import From. [img]https://sw.nohold.net/Webroot/Images/wsa_pmimportfrommenu.png[/img] A list of applications appears in a submenu.  
  3. In the submenu, select from the list of password-management applications.  
  4. Follow the on-screen instructions for importing passwords from that application. (Since every password application is unique, the instructions for importing data from each one is also unique.)
To import passwords from the Passwords site:
  1. Log in to my.webrootanywhere.com and click Passwords: [img]https://sw.nohold.net/Webroot/Images/wsa_passwordclickportal.png[/img]  
  2. Under MyIdentity actions, click Import data. [img]https://sw.nohold.net/Webroot/Images/wsa_myidentityimport.png[/img]  
  3. From the dialog, click the arrow next to the Import data from field and select a password management application. Click Continue. [img]https://sw.nohold.net/Webroot/Images/wsa_passwordimportfrom.png[/img]  
  4. Follow the on-screen instructions for importing passwords from that application. (Since every password application is unique, the instructions for importing data from each one is also unique.)   Also @ProTruckDriver uses Last Pass. Can you assist here PTD?
 
Userlevel 7
Badge +55

@Muddy7 wrote:
I think everyone who kudoed your post should feel thoroughly ashamed of themselves. Groupthink at its cruellest. Imho. And @ROBERT1725, you haven't even deigned to reply to my question.

Don't forget who all Kudo his post! You need to chill....and we talked about that in the past.

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