Best answer by ROBERT1725View original
Firefox Password Manager toolbar no longer works
Hello, I'm using Firefox 58.02 (64 bit). Up until the last few days, the password manager has worked just fine. Now, all of a sudden, when I try to log in to the manager it either says it can't contact the server or it says nothing at all and just never logs me in. This is happening in Firefox on multiple computers. The manager works just fine in Chrome.
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Regarding Password Manager, I am afraid that at present I don't use a Password Manager. However, Webroot PWM is a white label version of LastPass PWM, and according to Neil Rubenking, a rather outdated one. Maybe he is wrong, but according to his November 2017 review it is far from being the best. Usually, he has an extremely high view of Webroot SecureAnywhere but in this review he marked down the Internet Security Plus version considerably as a result of weaknesses of and problems with its PWM. In another review, he speaks very highly of the free version of Last Pass PWM.
Then again, I stand to be corrected on all this by anyone here who uses Webroot PWM.
By the way, regarding Webroot becoming a worthy competitor to Kaspersky, there are many who think that it is already superior to Kaspersky. You should speak for example to
EDIT: You wrote your post about Kaspersky while I was writing mine, Jon. I didn't know you were an ex-Kaspersky user ;)
Regarding PWM, this is my take on the various bells and whistles of WSA. I'm mulling over finally getting a PWM, but if I do I may well go for LastPass Free PWM.
I rolled back Firefox to the last version before 62. The password manager add-on then reappeared, however when attempting to log into it, on two different computers, I get a failure notification due to server error. One remaining computer that I managed to block from upgrading to 62 can still log into password manager, but when I accessed my profile console, it gives me an error when I try to get into the password section there.
100% unacceptable. What I'd like to know is if this is being taken care of, or is it time for me to part ways with Webroot.
There is nothing wrong with my internet connection. What's wrong is whatever Webroot has done or not done to fix this situation. It's really not funny at all.
All their other bells and whistles (Personalized Security Report, System Analyzer, Password Manager, Backup & Sync—although it is possible that the Backup portion of the latter is an exception to the rule—and whatever other whistles I may have forgotten) are too often mediocre and/or flakey. There are better—sometimes far better—and often free, options on the market.
It would be a mistake, imo, for Webroot to decide to create their own Password Manager. Not only would this mean dissipating too many of their precious resources away from what they are outstanding at, but this product, too, could risk being flakey and unreliable. As
My two cents worth...
In addition to the internet error message on Firefox, Edge, and Chrome. This what I am getting when logging into the Password section of my console. Its not just a Firefox issue. I purchased a new computer today and freshly loaded WR. There is something wrong at Webroot.
Additionally, there has been no reply to my trouble request for a few days. WEBROOT what is going on?
I expressed this is not only my problem, but a problem for everyone, and that it's unacceptable business practices, etc.
My call was "escalated" after my information was gathered, and I was told a technician will get back to me, at an unknown date or time, to help me see if I can get into my passwords in the console.
I wish I was optimistic, but at least I got to say what was on my mind about this long delay and lockout.
We had a working fix but in a attempt for the WR DEV team to fix the current login server from a old one to new one, something went wrong. Now the roll back method was okay/ and - now NOT WORKING and any login attempts just fail to connect with FF 61.0.2 version. I should have downloaded my entire WPM to cvs file, now i have to find a entry point to WPM to retrieve data since email login fails for WPM.
You should be able to access the credentials you have stored, using Password Manager, via your online account/web console.
If you sign in once on the dashboard select/click on the 'Passwords' tile and that should present you with all of your password data stored in the Webroot Cloud.
If you look to the top right of the panel you should see a list of options entitled "MyIdentity actions" and therein you should see an option to "Export data". Click on that;you should be asked to re-enter your master password, and then presented with a panel entitle 'Export options' from which you can print or export the data in a number of different formats.
Hope that helps?
Mozilla Firefox ESR
Firefox ESR is intended for system administrators who deploy and maintain the desktop environment in organizations such as schools, governments and businesses.
Although I don't recommend writing down or screenshotting passwords. If somehow you lose your device/paper or someone steals it they then have all your passwords to your accounts. Even with two factor authentication enabled there is usually an option to send it to the email address on file and if they access your email because they have your passwords they will get right in.