Solved

Firefox Password Manager toolbar no longer works



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Userlevel 7
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@ROBERT1725 wrote:
hey bjm.....its a take off on a 1962 hit by Ernie Maresca about SHOUTING.

https://www.youtube.com/watch?v=Iy1FjKWE8Ns

Userlevel 7
Badge +55

@brandaug wrote:
What a waste. You guys had a good product, and good consumer base to match it.
 
You lost a loyal customer with me. This was the third issue I had with your customer support department. I only hope your subpar solution to this problem inspires more to search elsewhere.
 
History repeats: Webroot will promise, and will fail to deliver.
 
Meanwhile, still very amused that this thread has been "Solved" for so long. Sadly, yet another example where Webroot has let us down- smiling all the way.   

This is an older thread per say and at the time there was a Solution https://community.webroot.com/t5/Webroot-SecureAnywhere-Internet/Firefox-Password-Manager-toolbar-no-longer-works/m-p/322080#M12471 but a new issue happened and members continued to post in this thread so in fact this new issue is not Solved but the original one was in the link I posted! So all I can suggest when there are new issues post a new thread and not in a thread that was already Solved.
 
HTH,
Userlevel 7
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I agree as well! Sorry Lara.
Userlevel 3
Badge +11
So, it appears that the two "solutions" are, 1) Roll back FF to a previous version and disable auto-updates, and 2) Use different browsers.
<sigh>
Put me in the camp with the other unhappy campers. 62 is the current release of FF, and the problem is that either the team at WR wasn't paying attention to the release schedule, or that there just aren't resources at WR to track these things. I'm not encouraged by either possibility.
Userlevel 5
Badge +11
Firefox 62.0.3- no sign of WPM after another toolbar fix run. WFU ok.
Userlevel 1
Thanks BurnDaddy, I did that and it's working again.
Userlevel 7
Badge +23
Did Support Team give you any idea on when they will have a permanent fix as opposed to the work around?
Userlevel 7
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Your guess is as good as mine. Every once in awhile Drew will post a reply. Were all in a holding pattern.Stay tuned.:@
Userlevel 7
Badge +23
Ha !!!! I get that notification ALLLLLLL the time even though I know GD well I'm connected to the Internet. I'm sick of Webroot and most likely call it quits after my current deal runs out.
 
Heck....I try to go to Password Manager and I'm informed that my key code has expired and I cant even see my stored passwords. I know for a fact that I have many many many Months left. Why the heck cant this Internet Security Company acknowledge that ????
Userlevel 7
Badge +23
Much obliged for the update. Looking forward to returning to normal.
Userlevel 7
Badge +23
And further more........fly's in the Butter Milk two by two; fly's in the butter Milk two by two; fly's in the Butter Milk two by twooooooooooooooooooooooooooooo..........skip to my loo my darling.:mantongue:
Userlevel 7
Badge +33

@Muddy7 wrote:
Hi Lara.
 
A couple of weeks ago, you talked about looking to "increase communication and transparency here very soon" regarding the Password Manager incident while it is being investigated, addressed and resolved:
 

@LLiddell wrote:
Wanted to chime in here and apologize for our lack of communication as we do aim for transparency. The password manager is in the works to be fixed, and I am attempting to liason your voice with the product team as much as possible.
 
Also want to say that I really appreciate everyone posting their honest critique, without it we wouldn't know how/where to improve. Going to be working on a method to increase communication and transparency here very soon. Ideally a Google doc or something where I can post live updates as they are worked through, and you all can post feedback as you see fit. Still some items to work through on this idea, so please reserve expectations, however I feel this can greatly impact our current communications (or lack there of).
 https://community.webroot.com/t5/Webroot-SecureAnywhere-Internet/How-would-you-rate-your-performance-as-of-late/m-p/331056/highlight/true#M12767

The idea in particular of a live Google document was a very interesting one. .
 
Do you have any comeback on this?

Yes actually I have been trying to get approval of the idea from multiple teams (more difficult than it sounds due to proprietary information). So far it seems like it's possible, however I'm still waiting to get clearance on the PWM issue. Sharing more information with you all is a top priority of mine, however it's a matter of what the product team is willing to allow.
Userlevel 7
Badge +33

How about Webroot making there own? https://community.webroot.com/t5/Feature-Requests/Webroot-s-own-Password-Manager/idi-p/329779 OMG this is unbelievable and I know you are only the Messenger but......... :@

Our goal for right now is to get Password Manager back to being fully operable as soon as possible. The fastest way to achieve that is to work with LastPass on a brand new build.
Userlevel 7
Badge +33

@ProTruckDriver wrote:
I believe there is an important lesson to learn here with ALL Password Managers. Always have a backup Password Manager ready to use if something goes wrong.
My routine is always having All of my Password Managers up to date and backed up.
I not only back up Password Managers I also Print a copy of all the information on the Password Manager and keep it in a safe place. I run Three Password Managers, Webroot, LastPass and Lifetime RoboForm (Non-Cloud). 
 
LastPass runs with a login with your Email address. Webroot is the old version of LastPass. My question is after Webroot fixes their Password Manager, people running both Webroot and LastPass with the same Email address, will those two account interfere with each other? 

So they will not interfere with each other. We will have instructions on how you can merge the two accounts should you choose to go that route.
Userlevel 2
I know its frustrating having all passwords not able to access in your favorite FF browser. But I will try to help best as possible. There may be a delay in response from me. Although as of today both my pc are stable using the WPM toolbar only on 61.0.2 FF with no update. Also that the WR dev team has tweaked there short fix to registry and requires a log in and re-authentication process to the front door of the server, it may be getting lost and or unable to answer since its not tested (only us now) thus its going to be buggy imo. Trust they have heard the forum and are working diligently to correct a permanent fix. If i have to I will cut out the program root of Mozilla FF call out updates and permanently stay on 61.0.2 if this drags out past 30 days.    
Userlevel 2
It's really incomprehensible that this has gone on this long with little to no feedback from Webroot! :-(
 
Userlevel 4
Badge +7
The lack of being able to use the password manager in Firefox 62 is bad enough.  It is atrocious that this issue isn't being dealt with quicker (bad business model).  To make matters worse, when logging into my control profile, I can't even access it there to download.  It is not acceptable to tell people to use different browsers.  It is not acceptable to make it difficult to find information on this problem, and it is not acceptable not to provide emailed updates as to the status to fix it.  It is not acceptable that users have to waste their own valuable time to deal with this.
 
I rolled back Firefox to the last version before 62.  The password manager add-on then reappeared, however when attempting to log into it, on two different computers, I get a failure notification due to server error.  One remaining computer that I managed to block from upgrading to 62 can still log into password manager, but when I accessed my profile console, it gives me an error when I try to get into the password section there.
 
100% unacceptable.  What I'd like to know is if this is being taken care of, or is it time for me to part ways with Webroot.
Userlevel 4
Badge +7
@PVaddisaid Webroot would get back to us later this month, two weeks ago.  There are still several days left in October.
 
I check frequently because I have computers with Firefox updates turned off on just so I can access my passwords (at least that is working now), but I do want this fiasco to come to an end so I can update.
 
Userlevel 1
I called them about this issue over a month ago. Safari has the same problem as Firefox. Not able to use password manager for safari and have to use old version of firefox. I have a trial of dashlane as do others. I hope webroot gets this message from all of the unhappy users that have paid for something their are not getting. I am going to ask for a refund if this is not fixed soon.
Userlevel 1
A good point about subscription being refunded or extended for people who have just renewed LIKE ME. How is Webroot going to take care of this?

@Yarco wrote:
With respect, I will keep Webroot with or without WPM

To my mind, that is the most significant statement made in this discussion so far. Webroot stands on its own without all the extras. And with aplomb.
Userlevel 7
Hi Yarco,
 
When I select "About Firefox", this is what I see...
 


 
According to the Firefox Website, 62 is still considered 'Beta'.
 


But it couldn't hurt to contact support and have them check your system for you, especially if you think the behavior you're experiencing is abnormal. ;)
Userlevel 7

@Yarco wrote:
 
 
UPDATE; Seems you are quite correct BD with version number. I downloaded a 'fresh' version and it was indeed 61.0.2 and both WPM and WFU are now present again. Cheers to you ;)

No worries, friend. Thanks for letting us know what you discovered.
 
Have a good day :)
Userlevel 7
This did not work for me. 😞
Userlevel 7

@kim38555 wrote:
yes. I did the roll back, I've tried to install the fix from a file, now this morning. It doesn't even show up in the list of Legacy extentions

Hi kim38555,
 
You may need to reinstall Webroot to get the PM back.
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and DO NOT import any old settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Hope this info helps,

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