Best answer by ROBERT1725View original
Firefox Password Manager toolbar no longer works
Hello, I'm using Firefox 58.02 (64 bit). Up until the last few days, the password manager has worked just fine. Now, all of a sudden, when I try to log in to the manager it either says it can't contact the server or it says nothing at all and just never logs me in. This is happening in Firefox on multiple computers. The manager works just fine in Chrome.
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LOL... I liked your comment to give you some support, poor guy. You might find, though, that wearing a tinfoil hat all day will leave you with hat-head which is unbecoming. BTW... I thought you were launching a major lawsuit against WR. Of was that just bravado... you know, whistling past the graveyard as it were? Relax. Life is so much bigger than a non-working pw mgr. Go outside. Smell the flowers. Pet a dog. Drink some coffee. Get LastPass and install it. It actually works and you won't need to wring your hands so much anymore. 😉 In fact, mine is working so well, I'm going to fork over the $24 for the Premium so I can have it on my smartphone as well as my tablets and laptop.
6-8 WEEKS is a stupid long period of time to wait.
And IDK about the rest of you, but when I was offered help "retrieving my passwords" from the online portal, I really just wanted to point out that if I'm moving all my passwords OUT, I'm moving them to DIFFERENT SOFTWARE, too. And not coming back...
However, I do think that this (almost never-ending :() Password Manager incident is symptomatic of a deeper malaise, one that I've been grousing about for some time: the problem of the general mediocrity (indeed, in some cases not even fit for purpose :@) of all those bits that I call its "bells and whistles" (System Optimizer excepted!). With this incident, the chickens have well and truly come home to roost.
When eventually Webroot comes out with its new Password Manager (which I am very much hoping will be the beginning of the reversal of this pattern :8), it would be interesting if we were ever allowed to see the statistics of how many people had abandoned Webroot as a result of that sad fiasco. Interesting also, if Webroot decides not to be totally generous in offering discounts/partial reimbursements to those who have had to put up with an only partially functioning suite, to see how many will go on to subsequently abandon their product.
If that is a fair and accurate summary of the Support technician's words, then I believe it betrays an incoherence in Webroot's policies.
On the one hand, they market their products in such a way as to say that their Antivirus product is the basic version, but the Internet Security Plus and the Internet Security Complete suites are the more complete and superior versions. On the other hand, they are saying "Webroot is an antivirus" and the rest is "not a big deal" or "a luxury".
BD is more expensive, generally (until you add in the VPN product, which, from Webroot, is pricey), but they seem to have sensed blood in the water here, because their current offer is aggressively competitive with Webroot.
When WSA was Prevx, in every respect the way they behaved seemed to communicate loudly and clearly that the customer was at the very centre of their whole business outlook. It sadly no longer feels that way.
I hope I shall find opportunities in different ways and through different posts in the near future to illustrate why I feel like this.
I don’t know how all this will play out for me. It may well be that I will continue with Webroot. But I fear that something sacred has been lost. And as a result it may be that, at the end of the day, I will be prepared to make some sacrifices in the area of robustness of protection if I can find another security company that values the customer more than Webroot appears to.
Earlier in December I sent a Private Message inquiring about the status of the PM and got an " I cant say, but it looks like sometime in January " reply.
My subscription is up in a Month and my renewing it pretty much depends on how honest and honorable the suits and ties and skirts are at Webroot.
If I buy a dozen eggs at Safeway and the checker breaks a few, I shouldn't be expected to pay for the broken ones AND pay for another dozen, hoping the checker doesn't break em again.
The lack of communication and the lack of concern on Webroot part is quite alarming. I'm curious as to what sort of monetary rebate or extended period of time, Webroot sufferers will get for putting up with their Boo-Boo .
Happy New Year 😃
I know this is pushing everyone's patience about this Password Manager issue in Firefox Please read this here: https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/Password-Manager-problem/m-p/334644/high
Unbelievable that this has gone on so long I'm not sure what is going on but it's supposed to to be a better Password Manager when said and done.
Sorry for the inconveniences.. Which doesn't say much when Firefox is wanting you to update for security reasons . etc..
I can reproduced this error showing below:L
Seems like there's something wrong with the HTML code on Lithium's end. I'll message you to get more details.
Have a great weekend! 😉
Sorry to hear you are having these issues. Webroot Support can help you with your Webroot subscription. Okay?
Hopefully they can assist you in your Password Management Console.