Best answer by RetiredTripleHelixView original
First Scan Failed
I am using a Webroot secure Anywhere version 126.96.36.199: 130 in my MAC AIR PRO 10.8.2 OSX, 8 GB 1600 MHZ DDR3 which cannot perform a manual scan with error message "1st scan failed". Time elapsed 1 sec. Kindly help me perform my 1st scan. Thank you.
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Even this Video is for the 2013 version it's still good to show how to install on a Mac! http://www.youtube.com/watch?v=7hcOGm-MzpI
And here is the online Help File for Mac's: http://live.webrootanywhere.com/content/542/Webroot-SecureAnywhere-for-Mac-OS-X
Thanks for the warm welcome! I got the initial version of Webroot from Bestbuy. It worked fine after 2 days & had excellent scans (5 full scans). However, on Day 2 , after a Skype conversation, I noticed an error message. I then tried to download the wbn based version 5X still with the same error message. Can you please help me correct the problem? I resorted back to the original CD version but STILL "Scan Failed" message after 1 sec.
And keep us updated as this could help other Mac users!
It is still NOT working , I tried to contact WEBROOT support but STILL NO RESPONSE 😞 My computer is still VULNERABLE to malicious programs...