get rid of lock symbol on webroot icon
How do I get rid of the Lock Symbol on the Webroot Icon in the lower right hand corner of the task bar. It will not let me log on to Internet Explorer
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Welcome to the Community Forums.
The lock item or Golden Padlock, is in fact indicating that you web browsing is being protected by WSA rather than, as you believe, you are being locked out of the Internet. It only appears when WSA is providing indentuty protection such as when browsing or using an application that is protected by the Identity Shield.
If you are enable to access the Internet it may be due to some other reason. To check that I would first try restarting your system, and if that does not help then I would temporarily disable WSA to see if that helps. To do that just right click on the icon in the bottom righthand corner and select 'Shutdown protection', follow the onscreen prompts to complete the process and then try accessing the Internet again...and then irrespective of the result reenable WSA by either rebooting or by double clicking on the desktop icon.
Eitherway post back with the results and we will take it from there is the issue is not resolved.
In the circumstances what I would do is to uninstall WSA on the system that you are having the issue with and then do a clean reinstall of WSA. If you would like to try this then please follow the steps below closely!
I would just like to add that lock only appears on the Webroot Icon if the cursor is focused on the page itself. Even with the webpage open the lock will not show up if the curson is focused on the taskbar, Start menu, Desktop or any portion of Windows outside of the browser page.