help

  • 15 January 2016
  • 2 replies
  • 125 views

i bought this program and put it on my desktop but i need to get it on my surface 3pro

2 replies

Userlevel 7
Badge +55
Hello dmgnysc,
 
Welcome to the Webroot Community,
 
Please follow the steps closely!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for the install to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Install with the new installer, enter your Keycode
  • Let it finish it's install scan
  • Reboot
Please let us know if that resolves your issue?
 
Thanks,
Userlevel 7
Hi dmgnysc
 
Welcome to the Community Forums.
 
As you have a Surface Pro 3 you need to install witht he same installer as you have done for your desktop.
 
  • Make sure you have a copy of your Keycode
  • KEEP the computer online for the install to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Install with the new installer, enter your Keycode when required
  • Let it finish it's install scan
  • Reboot once again
Regards, Baldrick
 

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