I am so very frustrated. I work full time, and I go to school full time, so I have a very limited amount of time, but I spent the whole day trying to get rid of this Win.Useradded trojan. Webroot did not even discover that I had it until I ran rkill, malware bytes, then ad-aware and then hijackthis. Now my computer is not responding (I do not have permission to reinstall internet explorer 10). I am locked out of doing so many things. Files are missing. I am at my wits end! I have a Windows 7 system, so I am guessing I have whatever Microsoft was trying to prevent everyone from getting. Well, too late. PLEASE HELP ME! Anyone! Soon for both my computer's sake, my 2 online classes sake, my calculus class, and my physics course (which I have to complete homework online) and finally for my own sake (seriously, everything is falling apart in my life and this is just one more thing).
It has disabled Microsoft Security Essentials.
Any time I run Webroot and Webroot finds anything I go to remove the files and I get the blue screen of death. HELP ME PLEASE!
Here is the webroot log..
SecureAnywhere Scan Log (Version v8.0.2.155)
Log saved at Wed 2013-08-28 08:03:51
v8.0.2.155
Windows 7 Service Pack 1 (Build 7601) 64bit (Hostname: JASON-PC - Local IP: 192.168.2.6)
Scan Started: Wed 2013-08-28 01:15:04
Files Scanned: 41607
Malicious Files: 0
Duration: 8m 35s
Some legitimate files are not included in this log
[g] c:windowsassemblyativeimages_v4.0.30319_64system.web.applicat#cd49820016c51b7c529057e10a58c285system.web.applicationservices.ni.dll [MD5: 0B88593111C74518E64333BF75AF6CEC] [Flags: 00010000.8776]
[g] c:windowsassemblyativeimages_v4.0.30319_64system.serviceproce#272907b22e0c307f612fe4d2e990530dsystem.serviceprocess.ni.dll [MD5: 5D2DCC6E7C82DC2B7B958FBC1A4D4F16] [Flags: 00010000.8749]
[g] c:windowsassemblyativeimages_v4.0.30319_64system.drawing.desi#cd83efca1514b2cb17b56521c83b039bsystem.drawing.design.ni.dll [MD5: FB13EC15CC4B0B4285FAD31F044DA8DC] [Flags: 00010000.8766]
[g] c:windowsassemblyativeimages_v4.0.30319_64system.activities.d#3054dade466711e4b2c13de4a6baaa40system.activities.durableinstancing.ni.dll [MD5: 0339795434F7AA5F4A1DBCBF75EEF318] [Flags: 00010000.8715]
[g] c:windowsassemblyativeimages_v4.0.30319_64system.configuratio#a2a262c0b7514de686f4f2d7e14d5f5fsystem.configuration.install.ni.dll [MD5: B414DDD14FAE108E7C9B08685465E4C4] [Flags: 00010000.8740]
[g] c:windowsassemblyativeimages_v4.0.30319_32uiautomationprovider9ab6c813d69cd2ccd1998f22e5b4b132uiautomationprovider.ni.dll [MD5: 33555414E42A61FAED101318E6B75405] [Flags: 00000000.8984]
[g] c:windowsassemblyativeimages_v4.0.30319_64system.configuration1a48f2470bb7a115c9cd06955f6d6330system.configuration.ni.dll [MD5: EE2DFCFFF8C412486E9F52BFC6703949] [Flags: 00010000.8760]
[g] c:windowsassemblyativeimages_v4.0.30319_32system.drawing2154273cb2d7a8b1a47d672b6d0808bfsystem.drawing.ni.dll [MD5: 48593A07948A0350ABFEE1FA1EF69ADD] [Flags: 00000000.8972]
[g] c:windowsassemblyativeimages_v2.0.50727_64microsoft.visualstu#4b87a5b9b351225bf70c12fa12458541microsoft.visualstudio.tools.applications.serverdocument.v9.0.ni.dll [MD5: 107D11CF8B8899D4B8C8CBA168BFACCE] [Flags: 00010000.8689]
[g] c:windowsassemblyativeimages_v4.0.30319_64system.directoryser#66f6c409fa733f257d4bbf3409573382system.directoryservices.protocols.ni.dll [MD5: 65184A3C32A6070490DE70D5A733A462] [Flags: 00010000.8771]
[g] c:windowsassemblyativeimages_v4.0.30319_32system.xml.linq2e4f35dee487a97ad26fe59fa56fd90esystem.xml.linq.ni.dll [MD5: 1747ADCFCD27FDF4E3309A92C7416724] [Flags: 00000000.8953]
[g] c:windowsassemblyativeimages_v4.0.30319_32system.dynamic19a93d5e87b19373d15d4a16356dcef7system.dynamic.ni.dll [MD5: 4E3C2076382ACDEE509DB0252E4548E6] [Flags: 00000000.8982]
[g] c:windowsassemblyativeimages_v4.0.30319_32microsoft.csharp974cd65e2cbb060c4024d06cccd0cf3emicrosoft.csharp.ni.dll [MD5: AD6068F031DE0EAD24620507349B07C4] [Flags: 00000000.8694]
[g] c:windowsassemblyativeimages_v4.0.30319_64system.data.service#2137bc848054e4bfc451687d1848d905system.data.services.design.ni.dll [MD5: 4D1D22CADC98E50E1122013550161E6A] [Flags: 00010000.8777]
[g] c:windowsassemblyativeimages_v4.0.30319_64microsoft.build.uti#e24ec2492d8c55583d636059f0a00e69microsoft.build.utilities.v4.0.ni.dll [MD5: 9453EE1B17436C2E60F7E77371C375B6] [Flags: 00010000.8780]
[g] c:windowsassemblyativeimages_v4.0.30319_64system.web.extensio#63299c84d767689faccdf6b810538a67system.web.extensions.ni.dll [MD5: BF33F8448F0EEE8596D2F2C838DEAB86] [Flags: 00010000.8732]
[g] c:windowsassemblyativeimages_v4.0.30319_64system.xml.linqc4744d7317907c5a4367d2f96b62b4ffsystem.xml.linq.ni.dll [MD5: 7AB116F010080C525242EFF483564648] [Flags: 00010000.8738]
[g] c:windowssyswow64wpcap.dll [MD5: 4633B298D57014627831CCAC89A2C50B] [Flags: 40001000.167]
[g] c:windowsassemblyativeimages_v4.0.30319_64system.web.dynamicd#7185d1ecce9a4d7c4e41a9cc40db6e9dsystem.web.dynamicdata.ni.dll [MD5: DC505953795C68DEB21BF51A33D704FA] [Flags: 00010000.8754]
[g] c:windowsassemblyativeimages_v4.0.30319_32presentationframewo#fd153e15372eeccda79ab49101238146presentationframework.classic.ni.dll [MD5: EBB4F4D28EBAC046AC8DDC6A8CF3A088] [Flags: 00000000.9003]
[g] c:windowsassemblyativeimages_v4.0.30319_64smdiagnostics98eed9a440a25293fe6631107f463e06smdiagnostics.ni.dll [MD5: 8EAE0F1605BCECB4BDE941BB7DC6619F] [Flags: 00010000.8783]
[g] c:windowsassemblyativeimages_v4.0.30319_32system.windows.inpu#17dd01cc2e07b97121db39d09a299e1asystem.windows.input.manipulations.ni.dll [MD5: ACCD75CF3DE644A1C7799396A9ABD93E] [Flags: 00000000.8985]
[g] c:windowsassemblyativeimages_v4.0.30319_64system.componentmod#48293751b60416eec20b51fc3cbffcabsystem.componentmodel.dataannotations.ni.dll [MD5: 423E96FC3ED112184675B6DAF13D99CA] [Flags: 00010000.8703]
[g] c:windowsassemblyativeimages_v4.0.30319_64system.servicemodel#d1b35c8bbec3f1c7beecc593b0b473csystem.servicemodel.activation.ni.dll [MD5: 2775936AD5EFC6B67B05FF69BC963481] [Flags: 00010000.8709]
[g] c:windowsassemblyativeimages_v4.0.30319_64system.identitymodel189e31855aa2fdb1206d6a4b9b0352b3system.identitymodel.ni.dll [MD5: 9674D3D9D4582F702E93CB7B12CA66AB] [Flags: 00010000.8692]
[g] c:windowsassemblyativeimages_v2.0.50727_32windowsbase1f6f220f9efe936d1158c79b9d4b451fwindowsbase.ni.dll [MD5: 69313294C5FF9A2B3FA4151EE1075376] [Flags: 00000000.8959]
[g] c:windowsassemblyativeimages_v4.0.30319_64system.data.linq20e3068c40ef936a66e03b74bd226345system.data.linq.ni.dll [MD5: 7EF03EC4DCD5E65EAA1F568A838E7210] [Flags: 00010000.8750]
[g] c:windowsassemblyativeimages_v4.0.30319_64system.datac05c9bd519678f9a09d3d6baa2d0c25dsystem.data.ni.dll [MD5: 0F61B5F7AFE512E55E1873FDE3530AD4] [Flags: 00010000.8718]
[g] c:windowsassemblyativeimages_v4.0.30319_32windowsbased2382128944d16da8adf76c58fb8e6f1windowsbase.ni.dll [MD5: C610A503A78145D415D5BF585AC89B81] [Flags: 00000000.8725]
[g] c:windowsassemblyativeimages_v4.0.30319_64microsoft.build.fra#aa120ba5952d9cdc7cf50f4e4c90c43microsoft.build.framework.ni.dll [MD5: DE28E1865EB66803E4D24EE4A371E92C] [Flags: 00010000.8773]
[g] c:windowsassemblyativeimages_v4.0.30319_32system.datacacd0d32f75db65027f745842172855asystem.data.ni.dll [MD5: BA5825935DCD2B829AE8E5BE8CE70804] [Flags: 00000000.8958]
[g] c:windowsassemblyativeimages_v2.0.50727_32system.xml9db78d6068543df01862a023aca785asystem.xml.ni.dll [MD5: 4FD693D4B9AA64EE32BAA9B8D9956ACF] [Flags: 00000000.7950]
[g] c:windowsassemblyativeimages_v2.0.50727_32system.printing79fad14e3994552238179d60fe7d7cbsystem.printing.ni.dll [MD5: 4D76CD44AF6DEFDB9DF6D508A2501403] [Flags: 00000000.8996]
[g] c:windowsassemblyativeimages_v4.0.30319_64system.identitymode#60b642dd39e7ea5b0a1be004f70e43csystem.identitymodel.selectors.ni.dll [MD5: 3FE7DE02865642F330A52E6476B19C82] [Flags: 00010000.8756]
[g] c:windowsassemblyativeimages_v4.0.30319_64system.activitiesceefd3130775c76dc99f005e90724396system.activities.ni.dll [MD5: A4F118281034EBD884E592F7BE11D8CC] [Flags: 00010000.8743]
[g] c:windowsassemblyativeimages_v4.0.30319_64system.security2b9867bb77f4083b0da1c09085f3300asystem.security.ni.dll [MD5: 4E0BC39B8657D25FA8F4B7F5A10A39DF] [Flags: 00010000.8759]
[g] c:windowsassemblyativeimages_v4.0.30319_64microsoft.build.tas#64c7418a71e29a921d9176f73684e344microsoft.build.tasks.v4.0.ni.dll [MD5: A55EF174CEF67878A560233EC446127E] [Flags: 00010000.8678]
[g] c:windowsassemblyativeimages_v2.0.50727_64system.directoryser#c53e24a4b319ed8e0abe6b4a8ffaf871system.directoryservices.ni.dll [MD5: E4E0BF346E151E238DFD9306B4B1E8DE] [Flags: 00010000.7945]
[g] c:windowsassemblyativeimages_v4.0.30319_64system.runtime.cach#cd9eb67c610f532d947aaf279c26eca2system.runtime.caching.ni.dll [MD5: 05ED6EFA035352B8A615E2426BF3E0E5] [Flags: 00010000.8729]
[g] c:windowsassemblyativeimages_v4.0.30319_64system.core11bd23095969f506924ed4b4aac6a219system.core.ni.dll [MD5: AE387670A2CCC08D1E9823ECBE3356AC] [Flags: 00010000.8690]
[g] c:windowssysnativesbbd.exe [MD5: D95CD9B1BB27B748864DC4914B1ACF05] [Flags: 40011000.1268]
[g] c:windowsassemblyativeimages_v4.0.30319_64system.transactions673bc03e7a64344e7a7049d882b3e9bsystem.transactions.ni.dll [MD5: 8B8B417C4B405833C5B6F61C5B102321] [Flags: 00010000.8739]
[g] c:usersjasondesktopmbarmbar.exe [MD5: 60CEFABAC2C573B266B567534CE7567E] [Flags: 10001000.8919]
[g] c:windowssystem32wlanutil.dll [MD5: 7F1B4C6FF3B85F9ADF74055187B8A22C] [Flags: 00010000.5267]
[g] c:windowssyswow64rowseui.dll [MD5: F977BE7B8C5462087374364EAFB3C15B] [Flags: 00000000.8765]
[g] c:windowssystem32sisvc.dll [MD5: D54BFDF3E0C953F823B3D0BFE4732528] [Flags: 40010000.69]
[g] c:program filesmicrosoft silverlight5.1.20513.0agcp.exe [MD5: 955AC84C750226D85C1A3FC554D32136] [Flags: 00011000.8098]
[g] c:windowssystem32driversswenum.sys [MD5: D01EC09B6711A5F8E7E6564A4D0FBC90] [Flags: 40011000.152]
[g] c:windowssystem32sspisrv.dll [MD5: 3A0CE5FE781708CD6ABD55313607EC8B] [Flags: 00010000.7901]
[g] c:windowssystem32cscapi.dll [MD5: 1BF0CB861A48FEB1638228760750F3CB] [Flags: 40010000.98]
[g] c:windowssyswow64cryptbase.dll [MD5: F08F6FCD09F9BE94C37ACC1B344685FF] [Flags: 40000000.105]
[g] c:windowssystem32driverswdcsam64.sys [MD5: A3D04EBF5227886029B4532F20D026F7] [Flags: 40010000.205]
[g] c:windowssyswow64drprov.dll [MD5: D6692338B985D4A0CA52B828314D897D] [Flags: 00000000.4689]
[g] c:windowssyswow64api-ms-win-downlevel-shlwapi-l2-1-0.dll [MD5: 007863E45F25AA47A4C30D0930BBFD85] [Flags: 40000000.157]
[g] c:windowssystem32api-ms-win-downlevel-ole32-l1-1-0.dll [MD5: 0E6FBF19D9DFBB77316C23DF91F8A101] [Flags: 40010000.225]
[g] c:windowssystem32api-ms-win-downlevel-normaliz-l1-1-0.dll [MD5: 64A4AB126E24FD3F58EBE64852773DB5] [Flags: 40010000.27]
[g] c:windowssystem32drivershecix64.sys [MD5: B6AC71AAA2B10848F57FC49D55A651AF] [Flags: 40011000.153]
[g] c:windowssystem32samcli.dll [MD5: FC51229C7D4AFA0D6F186133728B95AB] [Flags: 40010000.257]
[g] c:program files (x86)ad-aware antivirussbamsvcps.dll [MD5: E92F9A1CAF8369D541DA870B683A33D6] [Flags: 00001000.8604]
[g] c:windowssyswow64secur32.dll [MD5: A113AFEED3159A1ED52D78CB0226006D] [Flags: 40000000.96]
[g] c:windowssyswow64dhcpcsvc6.dll [MD5: 81F6C1AE23B1C493D9E996C3103915D7] [Flags: 40000000.156]
[g] c:windowssystem32wwapi.dll [MD5: 62C7AACC746C9723468A8F2169ED3E85] [Flags: 00010000.5590]
[g] c:program filesmicrosoft silverlight5.1.20513.0microsoft.xna.framework.graphics.shaders.ni.dll [MD5: 50DE141AD5811118ECF215F23E5AEFFD] [Flags: 00010000.8458]
[g] c:windowssyswow64imgutil.dll [MD5: B96C13B5C85AC4240FE95DE115945D59] [Flags: 40000000.524]
[g] c:windowssystem32
dpgrouppolicyextension.dll [MD5: E9A0777DCA9148157E0EF9B71D7DE353] [Flags: 40010000.522]
[g] c:windowssystem32dhcpcsvc.dll [MD5: F568F7C08458D69E4FCD8675BBB107E4] [Flags: 40010000.293]
[g] c:windowssystem32shacct.dll [MD5: 4E9C2DB10F7E6AE91BF761139D4B745B] [Flags: 40010000.419]
[g] c:program files (x86)common filesadobearm1.0armsvc.exe [MD5: ADDA5E1951B90D3D23C56D3CF0622ADC] [Flags: 40001000.365]
[g] c:windowssystem32smartcardcredentialprovider.dll [MD5: CA2985996BB49924B677113DF95CFEA7] [Flags: 40010000.376]
[g] c:windowssyswow64imagehlp.dll [MD5: B2DB6ABA2E292235749B80A9C3DFA867] [Flags: 40000000.318]
[g] c:windowssystem32hhsetup.dll [MD5: 818BD0499A21CD095D13318598B214DE] [Flags: 00010000.5327]
[g] c:program files (x86)
ealnetworks
ealdownloadercodecsavcm.dll [MD5: 2958F78F2AF54F085F17E7898207E3E3] [Flags: 00000000.4766]
[g] c:windowssystem32 absvc.dll [MD5: E3C61FD7B7C2557E1F1B0B4CEC713585] [Flags: 40010000.362]
[g] c:windowssystem32iphlpapi.dll [MD5: 2B81776DA02017A37FE26C662827470E] [Flags: 40010000.395]
[g] c:windowssystem32msvcp100.dll [MD5: BC83108B18756547013ED443B8CDB31B] [Flags: 40001000.320]
[g] c:windowssystem32httpapi.dll [MD5: BCEA9AB347E53BC03B2E36BE0B8BA0EF] [Flags: 00010000.4710]
[g] c:windowssyswow64cfgmgr32.dll [MD5: F436E847FA799ECD75AD8C313673F450] [Flags: 40000000.476]
[g] c:windowssyswow64msiexec.exe [MD5: EEE470F2A771FC0B543BDEEF74FCECA0] [Flags: 40100000.466]
[g] c:windowssyswow64xmllite.dll [MD5: EDF2A5E96BEC469DA3F64E9BDD386111] [Flags: 40000000.407]
[g] c:windowssystem32igfxsrvc.dll [MD5: C8598917640A816C9C5C3E30FE8A8204] [Flags: 40010000.437]
[g] c:windowssyswow64wldap32.dll [MD5: A8BB45F9ECAD993461E0FEF8E2A99152] [Flags: 40000000.404]
[g] c:windowssystem32dfscli.dll [MD5: 1369DF1AA12A11876B41627099923EDB] [Flags: 00010400.4975]
[g] c:windowssystem32cdd.dll [MD5: 943F527DF79E6B400104341AA7023C75] [Flags: 00010000.7935]
[g] c:windowsmicrosoft.netframeworkv4.0.30319lssorting.dll [MD5: A8F8A187BCA7C1DEE5638AD2997595EE] [Flags: 00001000.7868]
[g] c:windowssystem32lodctr.exe [MD5: EB003E38CC60BB0BA70A1CAD0259C4A3] [Flags: 00110000.4701]
[g] c:windowssystem32es.dll [MD5: 4166F82BE4D24938977DD1746BE9B8A0] [Flags: 40010000.284]
[g] c:windowssystem32scardsvr.dll [MD5: 9B7395789E3791A3B6D000FE6F8B131E] [Flags: 40010000.473]
[g] c:windowssyswow64wevtapi.dll [MD5: 82C089EA2A3EEFADF3588EA71E8BDADA] [Flags: 40000000.451]
[g] c:windowssystem32slwga.dll [MD5: B6D6886149573278CBA6ABD44C4317F5] [Flags: 00010000.4837]
[g] c:usersjasonappdata
oamingdropboxindropboxext.19.dll [MD5: 8106983F4D5C609A6211A28F70AD2946] [Flags: 00001000.5600]
[g] c:windowssystem32profsvc.dll [MD5: 53E83F1F6CF9D62F32801CF66D8352A8] [Flags: 40010000.377]
[g] c:windowssystem32etsh.exe [MD5: 637982A421D0133DCEAA0D1490D1DC9C] [Flags: 00010000.8476]
[g] c:windowssystem32spfileq.dll [MD5: 198803E5E93E29967DFB0BCFD0186151] [Flags: 00010000.4688]
[g] c:windowsassemblyativeimages_v4.0.30319_32microsoft.visualc7db9c324205788cb5bf2c7ba6165f0c3microsoft.visualc.ni.dll [MD5: 5CD7A9A5AFBC0D41EA538009C3D7BE2B] [Flags: 00000000.8966]
[g] c:windowsmicrosoft.netframework64v4.0.30319gen.exe [MD5: 1ABC37A6E61C143903F409359C3E61EE] [Flags: 00111000.4698]
[g] c:windowssystem32kernelbase.dll [MD5: 1F56F209585F350A5666E3CC7931FD67] [Flags: 40010000.458]
[g] c:program files (x86)internet explorerieshims.dll [MD5: AC96DF89129E17B80D79193CEF831BA8] [Flags: 00000400.5016]
[g] c:windowssystem32ci.dll [MD5: FEB91B4DA0D540865260A33838654FA3] [Flags: 00010000.8487]
[g] c:windowssyswow64mmdevapi.dll [MD5: 243974EC02F7AE49E4179C54624143AB] [Flags: 40000000.663]
[g] c:program files (x86)ad-aware antivirussbhips.dll [MD5: 414F0C81BC69D2BF7216B0A5432DBA7F] [Flags: 40001000.435]
[g] c:windowsassemblyativeimages_v4.0.30319_32accessibility81ca6a6e48c49ac175f64484a56865caaccessibility.ni.dll [MD5: 7C028EF825E27A979CDB4EEC122F750D] [Flags: 00000000.8989]
[g] c:windowssyswow64wbemcomn.dll [MD5: 704314FD398C81D5F342CAA5DF7B7F21] [Flags: 40000000.607]
[g] c:windowssyswow64davclnt.dll [MD5: 284B59D7B56FC76C80E622AB856B1FAB] [Flags: 40000000.721]
[g] c:windowswinsxsx86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d09154e044272b9amsvcr80.dll [MD5: C9564CF4976E7E96B4052737AA2492B4] [Flags: 40001000.622]
[g] c:windowssystem32shdocvw.dll [MD5: 22A0AE97360C1B146FDD9AA55AC0E989] [Flags: 40010000.735]
[g] c:windowssystem32 askcomp.dll [MD5: 6DC4A7242F565C9E9C9CCC7BB0FA75C7] [Flags: 00010000.5578]
[g] c:windowsassemblyativeimages_v2.0.50727_32presentationcffrast#3ea679e79eda32e3465d8cf36e838a00presentationcffrasterizer.ni.dll [MD5: B5BD343C6C93459F75E5E6CBD9DBD657] [Flags: 00000000.8981]
[g] c:windowssyswow64msxml6.dll [MD5: EAADD6E47ED2A7003ACE1793B98CF63F] [Flags: 40000000.745]
[g] c:windowssystem32dnsapi.dll [MD5: 492D07D79E7024CA310867B526D9636D] [Flags: 40010000.776]
[g] c:windowsassemblyativeimages_v2.0.50727_64accessibilityac8fcb25480f6a106783ce1c3fe92e3eaccessibility.ni.dll [MD5: 0F297EBC24F481296D26F07D4E1744CC] [Flags: 00010000.8700]
[g] c:windowssyswow64msxml3.dll [MD5: 21D3A18769EC2C4E56756D04E989A221] [Flags: 40000000.627]
[g] c:windowssystem32wlanapi.dll [MD5: 357BE883C5236BFC7341CB9E82308908] [Flags: 00010000.5266]
[g] c:windowssystem32igdumdx32.dll [MD5: C679F9E548ECB2E75A2879A3AACB6104] [Flags: 40000000.569]
[g] c:windowssystem32schannel.dll [MD5: B7D42CB36C08FA017E73FF2433CD7287] [Flags: 40010000.660]
[g] c:windowssystem32wlanhlp.dll [MD5: E4FCA0F99A41E460C84016DEFD31E6EF] [Flags: 00010000.5583]
[g] c:program files (x86)
ealnetworks
ealdownloader
caplugins
pbgrecorderapp.dll [MD5: D01BE97235CDF477551050A5B003FFA5] [Flags: 00000000.4756]
[g] c:windowsmicrosoft.netframework64v4.0.30319lssorting.dll [MD5: 4E2F590AE5FA7A767170BF8C2A0DB0FB] [Flags: 00011000.4707]
[g] c:program files (x86)
ealnetworks
ealdownloaderpluginszipf3260.dll [MD5: 021AF660B114E8463490FFB97564485B] [Flags: 40000000.602]
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How do you know somebody accessed your PC? It looks like you have some system issues. If you think about it, why would somebody access your PC only to make it operate so badly that they cant do anything? Doesnt make sense, they would want your PC to operate as well as it can so they can steal info/documents etc etc.
I do not have a ms live account. and when these situations started happening they started with windows live, one note, and windows office.
I could not uninstall webroot.
Is someone willing to remotely connect to my computer and take a look?
I could not uninstall webroot.
Is someone willing to remotely connect to my computer and take a look?
I disabled a bunch of things and set several programs to monitor. They accesses my computer when it was running well. I had 52 infected files, did you see that? I am not just imagining that I had infections in my computer.
You just said you have Windows Live, so yes you do have a MS Live Account. As Rak pointed out earlier, you also have MS Security Essentials.
"Disabling a bunch of things" is a good way to limit your computer's functionality.
"Disabling a bunch of things" is a good way to limit your computer's functionality.
I cannot even do a system restore.
windows live was installed on my computer. probably when I installed microsoft office. that does not mean I have an account or ever used it. I appreciate the help guys, but obviously I messed things up here and you guys seem to think I am crazy. I will take it from here and try and fix it myself. Thank you anyway.
that would be great. if someone could connect to my computer and help, I would be elated.
I restored those system files and ad-aware caught the threat: Optimum Installer (fs) as soon as I did. file name:setup.exe.
Just FYI, Optimum Installer is low-grade general adware, it doesn't mess with core functionality. It will perform stuff that is extremely annoying, but will generally not limit any legitimate function. Still made by terrible people, though.
Webroot's core protection is for files attempting to execute, so if it's just sitting on your disk then it's normal it would not be detected.
Webroot's core protection is for files attempting to execute, so if it's just sitting on your disk then it's normal it would not be detected.
Cool.
So one of the other ways that I know that I have a virus, it has reinstalled 4 additional usb "virtual" drives on my computer. Whenever I go into my device manager I am able to disable these or uninstall them, but they eventually come back if I have not gotten them with a malware program. I am telling you and everyone who has helped me today, whatever is on my computer is not gone. Webroot is not finding it. Internet explorer 10 won't reinstall. I cannot uninstall Webroot to reinstall it. Etc.
J
So one of the other ways that I know that I have a virus, it has reinstalled 4 additional usb "virtual" drives on my computer. Whenever I go into my device manager I am able to disable these or uninstall them, but they eventually come back if I have not gotten them with a malware program. I am telling you and everyone who has helped me today, whatever is on my computer is not gone. Webroot is not finding it. Internet explorer 10 won't reinstall. I cannot uninstall Webroot to reinstall it. Etc.
J
Could you post a screenshot? I'm not sure what you're referring to as a "virtual drive," but things like the USB controllers are going to reinstall themselves to keep your USB ports functional. You might have a lot of entries for "USB Root Hub" or "USB Composite Device." Knowing the name of what you're referencing would be helpful in explaining what it is and what it does.
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