Help with number keys

  • 21 June 2017
  • 6 replies
  • 41 views

Userlevel 1
Hello my name is Terry. I need help with the numeric mouse  keys on my PC. The # 5 = enter is not working on the internet. It is extremely important for my son to be able to use it. He uses a headpointer to type. I hope someone can help us. Thank you very much.

6 replies

Hi Terry,
 
Welcome to the Webroot Community.
 
I recommend contacting Webroot support. You can either submit a support ticket online or call them:
 
Call 1-866-612-4227
M-F 7am?6pm MT
 
They may just need to whitelist some files in relation to your software.
 
Please let us know when they have responded and what they say.
 
Thanks,
 
 
BD
 
 
 
 
Userlevel 1
Hello BD,
Thank you for your response.
I have been in touch with the Geeksquad.
Agent Andrew has helped us.
He is awesome!   :D
I think we are all set now.
Terry & Ron
Userlevel 7
So happy to hear that, @!!! Do let us know if you need anything else :cathappy:
 

@ wrote:
Hello BD,
Thank you for your response.
I have been in touch with the Geeksquad.
Agent Andrew has helped us.
He is awesome!   :D
I think we are all set now.
Terry & Ron
Hi Terry,
 
Glad to hear you got it sorted out. :)
 
Please don't hesitate to return to the Community if you should ever have problems or need technical advice.;)
 
BD
Userlevel 1
Thank you JP :D
Userlevel 1
Many thanks for your friendship & concern BD. :D

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