how can I tell if WSA is properly connected to the cloud?
how can I tell if it is actually using cloud protection, or is just relying on downloaded virus definitions?
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but I have had problems in the past with the AV being unable to properly sync with the cloud.
So I want to know how I can verify that everything is in fact working the way it should.
Welcome to the Webroot Community,
Please look on the Online Account Console and you will see information there.
Look here https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/How-do-I-know-that-Webroot-is-working/ta-p/191121
Hope this helps you understand more?
I would like to be able to access the web console but it doesn't work with LastPass (which remembers the code but not the password) and I made two requests for a password reset but your system doesn't send it to my email.
no, it is not in the spam.
Not sure what the issue with your Account Console, Have you tried a different browser?
Have a look here where ? explains Last Pass.https://community.webroot.com/t5/Webroot-SecureAnywhere-Internet/Does-Webroot-Password-Manager-take-the-place-of-LastPass/m-p/232220/highlight/true#M7718 (message 5)
If you are indeed having issues then my best advice would be to submit a Support Ticket which is free of charge with an active Webroot subscription. They will gladly assist with this.
Did you add the Keycode to the Online Console? Try this below..
Add the new key code to your Console. While the new key code is activated on the computers, it has not been assigned to an Online Console, so let's do that first.
If you need further assistance you can Submit a Support Ticket free of charge with an active Webroot Subscription.
that makes a lot of sense to me, because I in fact registered WSA with that key code.
So I conclude that my PC does not appear in the console because it is not connecting properly to the cloud.
I have uninstalled WSA.