I have used Webroot Secure Anywhere for almost 5 years. I paid for 3 computers and I was always very happy and renewed every year. Until now.
Now, every time I turn on my computer a message pops up telling me to create a new “My Account”. So I tried. Several times.
I cannot log into my account. It says “username or password is incorrect”. Well which is it? is it the username or the password? I am not a mind reader. You have to tell me what the problem is.
So I try to reset my password -- and the nightmare begins. I cannot reset my password -- the email that they are supposed to send never arrives (have tried several times ... checked spam folder ... etc.).
THE PASSWORD RESET EMAIL IS NEVER SENT!!!
I submitted a ticket with support and 7 days ago they told me that they couldn’t help me online “for security reasons” and I had to call. So I called the phone number I was given. Several times. And every time I am on hold forever.
I do not have unlimited time. I am not going to sit on hold forever. ANSWER YOUR DAMN PHONE.
I’m paid up till December, so I guess I’ll just ignore the nagging for now, and then I’m out. I can’t take this any more. Webroot is a nightmare. The most completely broken and useless company I have ever seen.
I feel your pain! It took a while for me to be able to reply to your comments! I cannot believe the support center is closed. Today is Saturday around 1 pm pacific time.
I could not log into my account. It asked me about a security code??? Do they mean password??? So, I requested an email to put in a new security code. The email I received had no directions in it. Just a bunch of jibberish. Maybe Webroot security is blocking its own support email! 🤣🤣
I decided to try Google Chrome as my browser. Logged into my email and I was able to retrieve the link to change my security code. Maybe you can try that. I am having second thoughts about having Webroot security in the future. I never had problems with it in the past, however, currently it has not been a very good regarding customer service.