Best answer by SsherjjView original
How do you reset your password so I can make changes to webroot?
Can you reset your password? The password to make changes to Webroot that is installed on my PC...
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Welcome to the Webroot Community,
Are you talking about the Online Account Password?
Or within Webroot "Access Control" itself as shown below:
Okay here is what I have done to change my Password in the Access Control. Uncheck" Enable Password Protection." Then click Save at the bottom and enter the "Captcha" Then you will see this screen below and all you have to do is put in your current password. That will save your configuration. (Which clears out your password).Then you can start all over to enter a new password..
EDITED: Please look here at the PC User Guide http://live.webrootanywhere.com/content/673/Setting-Access-Controls
Hope this helps?
When you change settings in the Access Control by tapping on Save you will have to enter these random letters selected which is called a Captcha. Anytime to make changes in the Advanced Settings you have to enter the Captcha.
Require the completion of a CAPTCHA when changing any configuration optionOpens a CAPTCHA dialog that requires you to read distorted text on the screen and enter the text in a field before performing any configuration changes.
Please refer to here https://en.wikipedia.org/wiki/CAPTCHA
This is where it gets complicated. You will need to Submit a Support Ticket which is free of charge with your active Webroot subscription. They will assist you.. The Support Team just needs to verify your account in order to make these changes.
Welcome to the Community Forums.
Am confused as to exactly what password you need to reset...if it is indeed the one that protects WSA and prevents on from access WSA's settings, once it has been set, unless it is entered then there is indeed a backdoor way to resetting it but it is not something I would like to share in open forum...for obvious reasons. ;)
So if that is what you need and you would like to know how please send me a private message (accessed from the link in the top right hand corner of any Community web page) and I will be happy to share. :D
Hope I sent you a message