Best answer by RetiredTripleHelixView original
How do you temporarily disable Webroot SecureaAnywhere Essentials?
My laptop has picked up a few things and I am having it analyzed online by the microsoft windows support center. They need me to turn off webroot and run a program called ComboFix. However, when I turn webroot 'off' per your instructions, (right click the icon in the system tray, select shut down webroot protection, type in the captcha) the scan is still showing that it is running. How do I disable it completely so I can run this log without damage?
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1. Why would Webroot still be running if you manually shut it down as CED stated?
2. What does this actually shut down when you turn off Webroot from the system tray?
Why should I have to totally uninstall my antivirus program just to turn it off? Would re-installing use up one of the available subscriptions I paid for? For example, with a competitor's a-v product, I dropped my laptop, and had to replace the hard drive. They counted that as a second computer to be covered.
This is a good question ProTruckDriver....I'm curious as well.
"1. Why would Webroot still be running if you manually shut it down as CED stated?
2. What does this actually shut down when you turn off Webroot from the system tray?"
As to not being able to turn off Webroot, I also tried to do it within the program instead of from the system tray.
The microsoft expert helping me has not used Webroot, so he suggested I try the aforementioned steps going into the program under PC security - shields and turn off all four shields (realtime, behavior, core system and web threat). ComboFix reported that Webroot was still running with those turned off as well.
Good catch TH. 😉
Did you look at the settings as ProTruckDriver suggested? If you shut down by right-clicking, and ComboFix is still not able to perform correctly, you can Open a Support Ticket as TripleHelix has suggested and I can help you from there. If you have an infection you get free malware and virus removal from Webroot.
As a side note, when shutting down Webroot manually, the SecureSync executable will remain running.
Thanks Mike, I knew something had to be running just didn't know what it was. Now I do. 😃