Best answer by RetiredTripleHelixView original
My laptop has picked up a few things and I am having it analyzed online by the microsoft windows support center. They need me to turn off webroot and run a program called ComboFix. However, when I turn webroot 'off' per your instructions, (right click the icon in the system tray, select shut down webroot protection, type in the captcha) the scan is still showing that it is running. How do I disable it completely so I can run this log without damage?
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