How to disable Webroot Filtering Extension in Chrome?
This totally hung Chrome today and I want to remove it, however when I click on the "disable extension" it won't uncheck the box, it says it is "Installed by Enterprise policy". I also turned off "Web Shield" in Webroot and I still can't disable it.
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While there has been some improvement in the performance of the Filter Extension in Chrome, I believe there is still some improvment being worked on. I would urge you to keep an eye out for when new versions of the Filter Extension are released so that you can re-enable it: the Filter Extension really does provide an important part of your protection.
So, to remove it, please see the directions in THIS KB Article Also, turn the Web Shield back on.
I hope this helps!
I use Firefox and have had the filtering extension disabled for some time because I don't use any of the three browsers it is designed for but, more importantly, it was causing FF to crash regularly.
Anyway, I have now followed the KB article and the filtering extension has now been completely removed from my Add-ons.
However one thing I would like clarifying please.
I assume that I am correct in assuming that the references to "Block malicious websites" and "Enable real time anti-phishing" only refer to protection from websites entered via Google etc searches and that I am still fully protected by WSA since I still have Web Shield activated.
I think this must be the case but the wording is slightly unnerving! Presumably done that way to discourage un-checking!
I apologize for any wording issues. When some changes were made that caused issues with the Chrome web filter, at the time I published the KB, I felt we needed a KB up quickly. I simply did a copy and paste from one of the user guides that Webroot had created before the change went live 🙂
I note that you say:
" Overall protection is better WITH the extensions running, and I think that is especially correct when it comes to the real time phishing, but I am not positive on this".
In general I would agree that is probably correct but for someone who never uses Google, Bing or Yahoo, I would have thought that it might as well be removed/disabled as it would not make any (positive) difference.
? Here is one of the Guide pages that might help explain things a bit too.
? And that's the way it should be - only the best will do! 😃