Question

How to leave Realtime Shield features on all the time?

  • 20 January 2019
  • 1 reply
  • 107 views

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When i turn my computer on since the last shutdown operation, i have to manually turn on my Realtime Shield features. i never had to do that previously, it would always be ON. i have checked through the settings an such but i haven't figured it out yet. Any help would be great, thanks!

1 reply

Userlevel 7
Hello firethatfroze, Welcome to the Webroot Community Forum. ☺

Sorry you are having problems with WSA. Usually a clean uninstall / reinstall fixes most problems.

  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and do NOT import any settings if offered by the installer as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue? If not then Please Submit a Support Ticket and they will help you sort your issue!
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

HTH,
Dave.

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