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I always have 2 threats removed

  • 20 November 2012
  • 5 replies
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  • Fresh Face
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If I scan an item, even a word document Webroot reports that it removed two threats. If I scan the document again Webroot says the same thing, two threats removed. It does not matter how many times I scan somthing or what I am scaning, it always reports that 2 threats have been removed. If I do a systeam scan the same thing happens, two threats removed. My systeam does not seem to be infected, I am not sure why this is happening. Below is part of a scan log, if that is usful. Thanks for any help.
 
SecureAnywhere Scan Log (Version v8.0.2.43)
Log saved at Tue 2012-11-20 10:42:35
v8.0.2.43
Windows 7 Service Pack 1 (Build 7601) 64bit 
Scan Started: Tue 2012-11-20 10:42:24
Files Scanned: 14
Malicious Files: 0
Duration: 1s
Some legitimate files are not included in this log
Previous Scan Results
CLEAN - [Tue 2012-11-20 10:42:02] 1 files scanned, 0 infections found in 1s
CLEAN - [Tue 2012-11-20 10:31:07] 746 files scanned, 0 infections found in 36s
CLEAN - [Tue 2012-11-20 10:30:09] 17671 files scanned, 0 infections found in 24s
 
Current Session System Statistics
[03:57 AM] - CPU: 17%, Physical Memory: 13%, Virtual Memory: 5%, Page File: 7%, Processes: 21
[04:12 AM] - CPU: 8%, Physical Memory: 29%, Virtual Memory: 5%, Page File: 16%, Processes: 100
1
 
Processes: 0, Modules: 0 (Depth: 4, Type: 16, Analyzed: 14, Threads: 0, Center: 0 - 0)
--- End of Scan Log ---
Wed 2012-09-26 20:41:42.0113 Begin Installation
Wed 2012-09-26 20:41:42.0222 Installation successfully completed (WSARETAIL.EXE/2713)
Wed 2012-09-26 20:41:42.0269 >>> Service started [v8.0.0.7]

Thu 2012-10-25 22:31:36.0000 Infection detected: c:program files (x86)installshield installation information{371f27a1-9502-4762-ae97-1c1938b21055}interlok driver installersetup.exe [MD5: 685382E5C4FC896BF58FF0E3D5FD7650] [3/00080000] [W32.Malware.Gen]

Tue 2012-10-30 19:04:34.0187 Infection detected: c:userslankdesktopdownloadsaudioconvertersetup.exe [MD5: 7B60FC5C701DF45302A44B29EC2E7261] [3/00081001] [W32.Adware.Gen]
Tue 2012-10-30 19:04:34.0189 Performing cleanup entry: 1
Tue 2012-10-30 19:04:35.0109 End passive write scan (1 file(s))

Tue 2012-10-30 19:04:54.0425 Infection detected: c:userslankdesktopdownloadsaudioconvertersetup.exe [MD5: 
Flags: 256/4]
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Best answer by RetiredTripleHelix 20 November 2012, 20:47

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5 replies

Userlevel 7
Badge +56
Hello Rob and Welcome the the Webroot Community Forums.
 
Where are you seeing this as your last 3 scans show clean?
 
"Previous Scan Results
CLEAN - [Tue 2012-11-20 10:42:02] 1 files scanned, 0 infections found in 1s
CLEAN - [Tue 2012-11-20 10:31:07] 746 files scanned, 0 infections found in 36s
CLEAN - [Tue 2012-11-20 10:30:09] 17671 files scanned, 0 infections found in 24s"
 
Are you seeing it here #1? if so just click on #2 to clear.  If not please add more info.
 


 


 
Thanks,
 
TH
Ok, that was it. Thanks for the help.
Userlevel 7
Badge +56
Anytime! ;)
 
Cheers,
 
TH
Userlevel 6
Nice avatar TH...Happy Thanksgiving!:8
Userlevel 7
Badge +56
Mikey was my Avatar for a long time at Wilders and other forums also I live in Canada an we had our Thanksgiving last month so Happy Thanksgiving to my American Friends! ;)
 
http://www.calendardate.com/thanksgiving.htm
 
TH

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