I can't install WebRoot on my Mac. I bought a new subscription online through Webroot, but when I cl

  • 16 July 2016
  • 3 replies

I bought WebRoot through download from the WebRoot website. I had purchased my first WebRoot from Best Buy along with Geeksquad. When I try to install Webroot, the old subscription from Best Buy comes up out of the Application's folder. Can anyone help me?

3 replies

Userlevel 7
Hi kindconnie
Welcome to the Community Forums.
The Best Buy version & the Webroot versions of WSA are actually different...so before trying to install the version purchased from Webroot please uninstall the Bets Buy version, reboot your system and then run the Webroot-sourced installer, makingsure that you are (i) connected to the Internet & (ii) you have a copy of your key code to hand.
Let us know how you get on.
Regards, Baldrick
Userlevel 7
Badge +62
Hello kindconnie,
Welcome to the Webroot Community,
Please uninstall/reinstall Webroot as follows,
To uninstall Webroot SecureAnywhere, follow the instructions below.
  1. Shut down SecureAnywhere by clicking the Webroot icon [img]http://sw.nohold.net/Webroot/Images/wsa_icon.png[/img] in the menu bar and selecting Shut Down SecureAnywhere. [img]http://sw.nohold.net/Webroot/Images/macwebrootmenushutdown.png[/img] If prompted, confirm that you want to shut down SecureAnywhere.  
  2. Open the Finder by clicking the Finder icon [img]http://sw.nohold.net/Webroot/Images/mac_finder_icon.png[/img] in the dock.  
  3. Open the Applications directory. [img]http://sw.nohold.net/Webroot/Images/mac_click_applications.png[/img]  
  4. Click and drag the Webroot SecureAnywhere program icon into the Trash [img]http://sw.nohold.net/Webroot/Images/mac_trash_icon.png[/img] in the dock. A confirming window appears.  Click Uninstall. [img]http://sw.nohold.net/Webroot/Images/macuninstallwsa.png[/img] Webroot SecureAnywhere is now uninstalled.  There is no need to restart your computer.  
Reinstall Webroot
 You can install SecureAnywhere on Mac OS X 10.7 and above. An Internet connection is required to install the software.

To install the software:
  1. Click here to download the SecureAnywhere  installer to your Mac. Which is the Webroot version.
  2. Double-click wsamac.dmg to open the installer.
  3. Drag the Webroot SecureAnywhere icon into the Applications folder. [img]https://uploads-us-west-2.insided.com/webroot-en/attachment/20009i5A795A42A96979B5.png[/img]  
  4. In the first activation window, enter your keycode and click Activate. Hope this helps?
Userlevel 7
Hi kindconnie
Plesae just uninstall the Best Buy version, reboot & then install the new version from Webroot.
Regards, Baldrick