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i have reset my password and security code but my phone wont unlock

  • 18 February 2015
  • 1 reply
  • 23 views
P
i have reset my password and security code but my phone will not unlock

1 reply

Ssherjj
Rank
Userlevel 7
Badge +62
Hello @ 
 
Welcome to the Community Forum,
 
I'm very sorry to hear about this happening to you but please have a look at this KB article , hope it helps somewhat, https://community.webroot.com/t5/Webroot-SecureAnywhere-for/Locked-Device-on-SIM-Card-Replacement/ta...

My best advice would be to do a factory reset on your phone or Contact Support. (This is a free service with active subscription)
https://www.webrootanywhere.com/servicewelcome.asp,
 
Please try to go to your Account Console and see if you can unlock your phone there

Please let us know how it goes ok?
 
 
Sorry for your issues and wish I could of helped you out more. A Factory reset is difficult to do when you loose all your information.
 
 
Best Regards,
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security

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