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I'm pretty sure that this is a false positive...

  • 9 August 2018
  • 4 replies
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Userlevel 1
I just bought a new gaming mouse from Patriot https://www.viper.patriotmemory.com/viperv570blackout

 

I installed the software to be able to change DPI, rgb color, and gaming profile settings. Webroot didn't look at the program as a dangerous one upon installation and after however it did detect that the uninstall executable was "adware". I find this quite odd and are almost certain that this is a false positive as Patriot would not do anything as such. I tried selecting the "Restore" option but it still blocks it. How can I exclude it? And what do you guys think about this?

 

https://www.virustotal.com/#/file/db24de467d7f9b6bd1449764a9ee3f351ecbd6a8ab80304f8a379d007ad27520/detection
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Best answer by LLiddell 9 August 2018, 21:33

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Userlevel 7
Badge +36
@ wrote:

I just bought a new gaming mouse from Patriot https://www.viper.patriotmemory.com/viperv570blackout

 

I installed the software to be able to change DPI, rgb color, and gaming profile settings. Webroot didn't look at the program as a dangerous one upon installation and after however it did detect that the uninstall executable was "adware". I find this quite odd and are almost certain that this is a false positive as Patriot would not do anything as such. I tried selecting the "Restore" option but it still blocks it. How can I exclude it? And what do you guys think about this?

 

https://www.virustotal.com/#/file/db24de467d7f9b6bd1449764a9ee3f351ecbd6a8ab80304f8a379d007ad27520/detection

I highly recommend reaching out to our support team so they can recalssify this. They will have a few more questions to further qualify the site/software, however it's best if they work with you directly as they can gather information better.

 

They can be reached at 1-866-612-4227, or by clicking here.
Userlevel 7
Badge +63
@ wrote:

I just bought a new gaming mouse from Patriot https://www.viper.patriotmemory.com/viperv570blackout

 

I installed the software to be able to change DPI, rgb color, and gaming profile settings. Webroot didn't look at the program as a dangerous one upon installation and after however it did detect that the uninstall executable was "adware". I find this quite odd and are almost certain that this is a false positive as Patriot would not do anything as such. I tried selecting the "Restore" option but it still blocks it. How can I exclude it? And what do you guys think about this?

 

https://www.virustotal.com/#/file/db24de467d7f9b6bd1449764a9ee3f351ecbd6a8ab80304f8a379d007ad27520/detection

Here is some info from the VT results and what Webroot says about the file and the MD5 Hash!

 



 

Userlevel 1
I reached out to them. They responded pretty quickly, I was surprised. They said they had taken necessary actions and marked it as "Good". I had scanned it again and it had no detections. 🙂
Userlevel 7
Badge +36
@ wrote:

I reached out to them. They responded pretty quickly, I was surprised. They said they had taken necessary actions and marked it as "Good". I had scanned it again and it had no detections. :)

Ok perfect! Thank you for taking the time to do that.

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