I paid for renewal online and my Webroot application on my Mac still says expired?
Hey @Delmer2660 ,
How did you go about paying for renewal? Did you pay for a separate version via amazon/another retailer? Or did you pay for renewal directly through Webroot via https://www.webroot.com/us/en/home/renewal ?
Let me know and I’ll be happy to help you out!
Just to add to what Keenan said was it a Best Buy Geek Squad Subscription? https://www.webroot.com/us/en/home/products/geeksquad-register
I renewed through the application on my comp
Mine was originally a Best Buy purchase a few years ago
I just contacted Best Buy, it looks like renewal went directly through Webroot
Not sure what additional information I can supply. I renewed the subscription on the Webroot application. It said special for 38.99 for 3 devices for one year. I paid the subscription verified on my bank account that it was paid to Webroot. I didn't get a new key code and it didn't renew on my system. Not sure where to go from here.
The best thing to do is Submit a Support Ticket and ask them as they will know on the back end. Be sure to use your main email address dealing with Webroot during the renewal.
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