I refresh my firefox and the safe search add-on was remove. Where or how can I reinstall safe search
I refresh my firefox and the safe search add on was removed. Where or how can I reinstall safe search?
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Thank you so much for getting back to us! That's great everything is working now.
Have a great weekend!
And Thank you! (Silver VIP) that's very nice of you.... 🙂
Thank you for your help. and to Silver VP.
Further information to install/
Make sure you have your keycode available for the reinstall. Please follow these steps closely.
To uninstall Webroot SecureAnywhere, follow the instructions below.
Best Buy for Subscription Download Link for Mac:
Let me know how this goes please!
Well my best advice is to submit a Support Ticket so that they can take a look at your logs and see what the Safe Search was and if it caused the Webroot Webfilter to be disabled. I would have you do a clean reinstall of Webroot but this isn't for the faint of heart. Sometimes Webroot can be stubborn when uninstalling on a Mac. So I believe we had this issue with someone else with the Webfilter not working and our Mac Threat Researcher advised a Support Ticket. This is a free service with a Webroot subscription. The Support Team usually will respond in 24-48 hours if not sooner.
I know of no other way to get the Webfilter back without uninstalling/reinstalling Webroot.
Sorry I couldn't be of more assistance.
Please get back to us and let us know if this was resolved or not.
Welcome to the Webroot Community,
I am using an iMac and running Firefox with the Webroot Webfilter as shown below I am seeing thee green check marks. Have you looked in your FF settings menu on the right/add ons and see if the Webfilter is enabled?