I refresh my firefox and the safe search add-on was remove. Where or how can I reinstall safe search
I refresh my firefox and the safe search add on was removed. Where or how can I reinstall safe search?
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Sadly, the Safe Search Toolbar is actually what we on the Community refer to as a Potentially Unwanted Application (PUA for short). There is no stand-alone installer for it that I know of, as it 'piggybacks' in with other software installers. To be honest, we spent quite a bit of time here helping people get rid of it, not trying to install it.
If one is to do a Google Search for it, you will find that all of the results are how to remove it. That is for a reason. I do suggest you do not re-install it on your computer.
Your WSA-Internet Security Plus does come with the Web Filter for IE, Chrome and Firefox which serves to make your searches on Google, Yahoo and a few others safe. It will provide site rankings to help you see what results are safe. Additionally, you also are protected by WSA automatically blocking known bad web sites.
You are far better protected by WSA than you were by "Safe Search", and without the loss of privacy that Safe Search causes. (Yes.. Safe Search is a privacy threat.... not to mention a source of adware..)
Welcome to the Webroot Community,
I am using an iMac and running Firefox with the Webroot Webfilter as shown below I am seeing thee green check marks. Have you looked in your FF settings menu on the right/add ons and see if the Webfilter is enabled?
Well my best advice is to submit a Support Ticket so that they can take a look at your logs and see what the Safe Search was and if it caused the Webroot Webfilter to be disabled. I would have you do a clean reinstall of Webroot but this isn't for the faint of heart. Sometimes Webroot can be stubborn when uninstalling on a Mac. So I believe we had this issue with someone else with the Webfilter not working and our Mac Threat Researcher advised a Support Ticket. This is a free service with a Webroot subscription. The Support Team usually will respond in 24-48 hours if not sooner.
I know of no other way to get the Webfilter back without uninstalling/reinstalling Webroot.
Sorry I couldn't be of more assistance.
Please get back to us and let us know if this was resolved or not.
Further information to install/
Thank you for your help. and to Silver VP.
Thank you so much for getting back to us! That's great everything is working now.
Have a great weekend!
And Thank you! (Silver VIP) that's very nice of you.... 🙂
First, lets see what version of WSA you have. (You were right, WSA stands for Webroot SecureAnywhere. All of the different liceses are called WSA)
I assume you have Webroot installed. Please open it, and then click on it to open it. Click on My Account. It should expand the My Account area to show you your key code, your exact product type and the version. Please do NOT provide me the key code, only what it has for Product and we will go from there.
What browser are you using? You should see the 'green checks' when doing a search on Google with that version of the software.
Make sure you have your keycode available for the reinstall. Please follow these steps closely.
To uninstall Webroot SecureAnywhere, follow the instructions below.
Best Buy for Subscription Download Link for Mac:
Let me know how this goes please!