I purchased Webroot through Geek Squad at Best Buy, I have had my subscription for a year, when asked to renew I did so and got an acknowledgement from Geek Squad, telling me I am renewed, but was not give a new key code to enter. SO....after several calls to Webroot and Geek Squad the problem still exists.
I am asked to renew, threatened with pop ups about viruses in my computer. Best Buy/Geek Squad said I am renewed and have my original key code showing its active. However, my computer won't recognize it.
Geek Squad did a quick fix and entered a 30 day code that kept me protected but now I am getting the threatening POP UPS>
Will someone please help, me!! I paid for my renewal and just want it to work.