Best answer by MikeRView original
I've lost my keycode and disk
Hi, I got Webroot with my Samsung laptop at the Best Buy Black Friday bundle, and I just wiped out the computer, and I need to install an antivirus, just to find that I don't have my keycode. I don't know what to do. I DO know that I can download the software online, but I have lost the keycode. Sorry that I double posted, I forgot I didn't have Webroot Security PLUS.
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To get the key code, please call 1800-GEEK SQUAD. Your copy is a Best Buy Subscription Services copy, so they will have a copy of the key code on file. (The Best Buy version is the only one that uses that peel off sticker and serial number.)
Where did you purchase your WSA?
Well, if it was a Best Buy Subscription Software copy, there is a Best Buy Serial Number on the back. You can get the key code from that by calling 1800-GEEK-SQUAD.
Please get back to us so that we can help you further!
If she does not have the box, she can contact the person who gave it to her. That person can call Geek Squad to have them look up the sales receipt. It if was a Best Buy version, they can provide the key code.
You said it was purchased at Best Buy. They sell both 'standard' retail versions but they also sell Best Buy Subscription Software versions as well. Do you happen to have the box for the software?
Do you happen to create your My Webroot Online Console? Also where did you buy it and do you have a receipt?
If you encounter a problem when using the link TripleHelix posted, please reply back indicating what the error message was or what happened, and I'll be happy to continue to help.
https://community.webroot.com/t5/forums/replypage/board-id/WSA-E/message-id/Webroot Best Buy Installer (PC): http:/updates.webroot.com/downloads/WRInstallBestBuy.exe
You can also get your key code yourself if you have created your Account Console already. The link is below. If you had activated the Console, log in, cllick your email address at the upper right and choose Manage Key Codes.
Let us know if any of this was helpful!
But if you have the box the software came in, the Best Buy version has a sticker on the back that you can peel off: the key code may be under there.
Here is the Best Buy PC Installer and I have sent your keycode to you in a private message.