In the Backup & Sync tab, the on/off buttons are sometimes off so nothing backs up. I don't know why
When I log into the Webroot software from my laptop, and go to the Backup and Sync tab, the on/off buttons are sometimes turned off, thus nothing backs up or syncs. I have never turned these buttons off manually, so I have no idea why this keeps happening.
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Unfortunately, you are not alone in experiencing this problem.
Please see this excellent and informative post from our Silver VIP member ?
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You're welcome ?
After following those directions I can say that I have not had the problem return.
Hopefully you experience the same.
Come back anytime. There is usually always someone around to help.
Have a nice day,