Webroot® SecureAnywhere™ - Internet Security Plus
Webroot® SecureAnywhere™ - Internet Security Plus
- 2,478 Topics
- 9,964 Replies
Slow trackpad ?
Hello, I am new to WRSA and experiencing some uncomfortable behavior : my trackpad gestures (two fingers) got very slow. When I disable WRSA's protection, the trackpad returns back to its normal state. My computer runs Win 10 Pro 64 bits, an AMD A9-9420, 16 GB RAM (4 GB dedicated to the GPU). I have search the KB and didn't found something about. Do you have any idea about ? Many thanks
How do I stop the renewal nag popup when my computer starts?
After I renewed my subscriptiion I still get the nag screen when my computer starts telling me that I am not protected. I have entered the new key twice but the screen just keeps poping up. The program says I am protected and have 362 more days on my subscription. The nag renewal says that I am not protected. Anyone have any ideas? Any help is appreciated.
Webroot suddenly monitoring windows files
Hi! Today I noticed slower performance than normal and connection issues. I checked my router and other devices and they were all connected fine. I then checked Webroot's active process list to see that many system files were suddenly in the "monitored" section. Why is this happening? Is it a repeat of April 2017? [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/33834i7FEE9CDCAE424F0E.png[/img]
Webroot freezes my complete PC
Hello all, I have some strange behaviour with Webroot. I just installed my PC yesterday (again). Every time I open Corel VisualStudio for instance, I get a warning from Webroot that it wants to connect to the internet, please allow or disallow. Thusfar all fine... The problem is, that with that window the complete computer hangs. There is no way I can press any button or go to any other program; I can only press the reset switch. This did happen to me before, but I was on Windows 10 insider then. Now I'm on the Fall update, so I'd say normal daily use. The only way I can start these programs is by stopping Webroot, then starting and after use enabling Webroot again. Anybody else with this problem? Kind regards, Hans
unable to remove the Webroot Filtering Extension
In Internet Explorer -> Add - ons the option to remove is disabled. Webroot AV is no longer on the machine and hasn't been for some time. A colleague mentioned running these removal commands but I am not sure it will work: wrsa.exe -uninstall "C:Program FilesWebrootWRSA.exe" -uninstall "C:Program Files (x86)WebrootWRSA.exe" -uninstall How can I get rid of this ENABLED and unremovable Add-in?
Web Filterng Driver
Was just looking thru some of the settings for Firewall/Web shield in advanced settings and I noticed that the box for Web filtering driver was NOT checked by default. Was curious as to why it wouldn't be and are there any disadvantages / drawbacks to having it enabled?
How do I get the webroot Chrome extension back for Windows 10?
So When I went to make the webroot chrome extension activive (it was greyed out and I hadn't noticed till I had webroot for a monthor two) I noticed that there were two of them. Worried that i had accidently downloaded a fake one I removed both from chrome. However I later learned (or at least I'm fairly certain) that they were both from Webroot and the newer version for some reason had simply failedd to remove the older extension. The Problem I'm facing though is that I cant seem to find any way to get the extension back, it isn't on web store and i can't find it in Webroot. I found a page on Community that did lead to a Webroot extension called "Webroot Filtering Extension" . This did not bring back the button for the extension and I think it's the wrong extension. If anyone could help me find the actual extension that'd be great. Thanks, sauronofmordor P.S. even tho I selected the Internet security Plus board i can't find anything that says the "plus" at the end, but it was internet
All zeros for current session
Having two issues for the past week or so. 1. I have two iterations of WRSA.exe opening up when my PC boots in Windows 7. One is less than 1MB, the other fluctuates. 2. For current session, I get zeroes all across. I can still scan a file manually but honestly don't know if this affects my real time protection. This doesn't happen every time but I prefer a more constant state rather than re-booting & hoping it sorts itself out. Any help would be appreaciated.
Folder That wont Delete
Recently, I created a storage folder on my laptop, I cleaned it out, and now it won't delete. The thing that scares me is when I try to remove it says "This file is open in another program." I tried using elevated cmd, but I just got the same message. I checked Task Manager, no suspicious programs were running in the background and I scanned the computer, and it came up clean, so I'm out of ideas. Any help would be appreciated, thanks!
Webroot Alert- Paid but still alerting
So my Webroot is greyed out and showing an alert, but I'm paid up until this November. Scans are clean. The only other thing is that I got this computer at Best Buy with Geeksquad support, which Webroot wants me to renew on. I renewed my Geeksquad (and got another year of Webroot so it expires November 2019) but the icon is still greyed out with the alert symbol. What can I do to make it go back to normal? It doesn't feel right when it does this.
Webroot seems to be improving; but....
Hats off to Webroot Staff for clearing up to spam postings. Ive noticed a void however while searching the various topics and wondered if the Staff could comment. Not so long ago there was a super valuable group of Forum Wizards who would come to the rescue of Webroot customers who had a question or an issue. Lately I have noticed that when a customer has a question the responders are always suggesting to open a support ticket. Where have all those Wizards ( not that the Webroot staff aint wizards ) gone to ???? Folks like Jasper the Rasper and Sheltieuk and Acooldozen and Muddy7 and Baldrick and J.P.and especially Sherry; used to reply with a solution in the blink of an eye To open up a support ticket seems a waste of time and a burden on the technicians compared to those Wizards who used to faithfully reply in a matter of moments. Thumbs up for correcting the spam issue but its now time to bring back the Forum Wizards.
Anybody getting message from Windows 10 that Webroot is not on even when Webroot window says on?
Anybody else getting message from Windows 10 that Webroot is off even when Webroot window says everything IS on? At first even said Windows Defender was off but was able to turn that back on in Control Panel but not the Webroot. Again, the Webroot window itself does show that everything is, indeed, on. Anybody have any experience and/or advice on this?
Has anyone experienced seperate keycodes with Internet Security Plus?
[b]Hi everyone,[/b] [b]I had downloaded Webroot Internet security plus following purchasing the software license for three devices. When I entered the keycode it went through and the software was up and running. I then took that same keycode and put it in the second laptop and I received a prompt that said, "Invalid keycode". That was strange I never had any issue in the past. I tried entering the keycode again and before my eyes, the keycode changed. :S I went back to the first laptop again to check the keycode and it had changed to the same exact one that gave the "invalid keycode". [/b] [b]My question then becomes, has anyone ever experienced this? Is this something new?[/b] [b]Thanks a bunch![/b]
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