Webroot® SecureAnywhere™ - Internet Security Plus
Webroot® SecureAnywhere™ - Internet Security Plus
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- 9,905 Replies
I'd like to add our new laptop/tablet to our subscription for Webroot. Our member number is ________ Webroot SecureAnyshere Keycode at the bottom of the "Member Number" information: [b]Code removed for Security Purposes[/b] As anyone who reads this can tell: I'm not a Techi!!! Thanks for any help you can offer. Norma
I have a Windows XP Pro machine with WRSA running (for a couple of years), and last night at 7:51pm AST a file named "Program" was created in the root directory (i.e., C:). As such, I received the Windows File Name Warning upon reboot that "There is a file or folder on your computer called "C:Program" which could cause certain applications to not fuction correctly. Renamintg it to "C:Program1" would solve this problem. Would you like to rename it now?" Properties of the file indicate that it is 743 KB with a description of "Webroot SecureAnywhere" and is digitally signed as "Webroot Inc." with a digital signature timestamp of "Jan 14, 2014 7:36:45 AM". A hexdump of the file shows at the top the standard "This program cannot be run in DOS mode" and at the bottom, there appears things like "Company Name - Webroot", etc. We have had WRSA installed for a couple of years and did not do anything special yesterday. Do you know what this file is, and why it is labled as Webroot?
Just subscribed to Internet Security Plus which says LastPass is includedbut when I go to the Home tab of my.webrootanywhere.com , under ‘Password Manager Powered by LastPass’, it only has a link to Buy Password Security which takes me to a page to renew or upgrade my current Webroot subscription?
I have purchased the Webroot Internet security Plus with Antivirus to use on my Kindle Fire. I have installed the app from the store. I created an account. I cannot log in as it says my password is incorrect. I have changed the password. I have no option to download anything anywhere as I cant even log into the app. How do I fix this so my tablet is protected?
The day I downloaded Webroot Internet protection on my LG V30+ I got the Getsyy virus. I have ran scans and nothing. I have googled and followed every instruction to no avail. Getsyy opens the brower and runs non stop crazy ads. I have never had an issue on my phone until I downloaded webroot. Can anyone help? I am so mad because I cant even get a refund on my annual contact.
I have Webroot Internet Security Plus 188.8.131.52 (I think it is the 2014 version). I have a couple of questions regarding the firewall. How can I manage program access to the internet? In particular, is there a list of permanently allowed and blocked files that I can change or reset. I accidentally permanently allowed a file access, and I would like to change that. Can IP addresses be blocked? If so, can specific ports be blocked? Thanks for any help.
Hi everyone! Hope you’re well!! I haven’t been too well lately. M.S. though, not Covid! I noticed that Webroot had automatically installed another subscription of Internert Security Plus for close on $50. That was a few months ago and I’m still no closer to finding out why the app won’t launch or where the system tray button has disapeared to as I cannot sign in to mywebrootanywhere now as the page breaks and a message 'this page isn’t working. skyidentity.webrootcloudav.com is currently unable to handle this request https//error 500 is shown, (the address bar indicating it’s from skyidentity.webrootcloudav.com/signin-skyuber-oidc) is this you or am i being hacked??!!! I have contacted Customer Support but they’ve come back asking to download their log gathering utility then send info back before they can think of anything!! I’m now very nervous, do I have any protection??!!! Windows Security is saying that Webroot Secure Anywhere is turned on but I still can’t launch it or run a
A couple days ago, noticed that all of my login cookies for various websites where I had them set to “remember me” got wiped out. I’m running Firefox 81.0.2 (64-bit) on Win7 Pro. Up until a couple days ago, I could go months without having to log back in. Now, I’m seeing that they’re getting cleared every time I close the browser...maybe even when it’s still open. I’m running the same version of Firefox at work and don’t see this behavior, so it has to be Webroot. Any ideas on how to resolve this? Thanks.
Webroot Filtering Extension in Firefox 81.0 (32-bit) was missing from the toolbar. Disabling this add-on and then re-enabling it restored function for that session, but it failed when starting a new Firefox session, every time. Webroot Uninstall/reinstall (without using saved settings) did not fix this, so the problem must lie with the extension. Unfortunately, there is no easy way to remove/reinstall this as it is “managed by Webroot”. I followed the Mozilla procedure for manually removing an add-on, because this add-on is managed by Webroot and cannot be removed from Firefox. The steps are as follows -Use the menu Help/Troubleshooting Information to bring up a page of information about Firefox Look for “Profile Folder” on the L side, then click on “Open Folder”. Open the sub-folder named “extensions”. Find “email@example.com” and delete it. Restart Firefox to verify the add-on is gone, not just disabled.Then, I used this link to re-install the Webroot Filtering Extensi
*Please excues the long backstory Normally, I renew WebRoot by going to BestBuy and physically buying a copy. But this time I renewed on-line. I hit a snag where my new code wasn't updating proper, and read that un-istalling & re-installing WebRoot will fix the problem, which it did. But, my passwords for the PasswordManager are all gone. Also, the console lists no previous saved passwords. My question - Is there anyway to resore the disappering passwords?
I purchased the Webroot SecureAnywhere online 6 days ago, but did not receive a keycode. It may be possible that I entered my email address incorrectly when purchasing.Within a few minutes I opened a support ticket and submitted a request 3 times, but no response. I called the Webroot support numbers in the US and also 2 other countries, and spent at least 45 minutes on hold, but the calls are not answered. I have tried the “redownload / get keycode” option on the website several times, but this does not work.I have made a purchase, but I can not install the product as I did not receive the keycode.I would appreciate if someone could assist.
I purchased Webroot through Geek Squad at Best Buy, I have had my subscription for a year, when asked to renew I did so and got an acknowledgement from Geek Squad, telling me I am renewed, but was not give a new key code to enter. SO....after several calls to Webroot and Geek Squad the problem still exists. I am asked to renew, threatened with pop ups about viruses in my computer. Best Buy/Geek Squad said I am renewed and have my original key code showing its active. However, my computer won't recognize it. Geek Squad did a quick fix and entered a 30 day code that kept me protected but now I am getting the threatening POP UPS> Will someone please help, me!! I paid for my renewal and just want it to work. Thanks Liz Browder
Hello, I have a Windows 10 PC and Webroot SecureAnywhere Internet Security.It stopped working a week ago after the last released update tried to install.Rebooting does not fix it. When trying to uninstall Webroot to try reinstalling fresh: It says I must be an administrator to access this feature (even though I am logged in as admin) and I am unable to uninstall it. I have tried opening a ticket with Webroot last week and still no response back.Anyone have any thoughts? Thanks!
I just installed webroot on a brand new laptop and it’s not working (won’t open). I can’t uninstall it either. I contacted secureanywhere support and was told I have to purchase a support plan for $179/year. I don’t understand what the problem is exactly. It works fine on my old laptop, both are running Windows 10, and my account shows that it’s installed and apparently running, which it isn’t. Is the only fix really to purchase a support plan?
I bought a new keycode.I was able to install it on the first computer.When I try to install it on the second computer, all it does is take me as far as the window that asks if I want it to make changes to my computer. Of course, I press yes.But then it just stalls.I even tried the link that is suggested from Best Buy.I have already uninstalled the older, expired version that I was previously using.
Webroot SecureAnyware (been disabled, can't open, can't reinstall, icon disappears, after updated to 184.108.40.206)
Hello everyone,After automatically updated to 220.127.116.11, Windows Action Center indicates that Webroot SecureAnywhere is disabled.System: Window 7 64bit.Logged in as an Administrator.Symptoms:- icon disappears in Taskbar- looks like running. WRSA.exe *32 shown in Processes in Windows Task Manager- icon in Start Menu/ Programs inactive (click and no response)- wsainstall.exe inactive (click and no respnse)- uninstall failed (keep asking to log in as an administrator)Actions tried:- uninstall in Safe Mode (failed). Keep asking to log in as an Administrator- uninstall after Clean Boot (failed). Keep asking to log in as an Administrator- manually type "C:\Program Files\Webroot\WRSA.exe" –uninstall in Start/ Run (failed). Keep asking to log in as an AdministratorLooks like something is blocking everything from Webroot from functioning. Updated in 9/1/2020. Problems started after the update.Please advise.
I bought Secure Anywhere at Best Buy. I downloaded it, installed it and created an account. Everything seemed to work fine. When Webroot is started it reports that it needs to be activated. When activating I try to login. It tells me that the Login details are incorrect. I tried to reset the password but I received no reply through e-mail. I called Best Buy but they could not help though someone actually talked to me. I sat on the phone for over an hour waiting for Webroot to answer but no one picked up. I sent a message to the Webroot support group but have still not heard from them after two weeks. I tried to resend a message to the support group but it reported that I had already sent a note. This is extremely frustrating!!! Can someone please help me? I work in software support and this is not the way it is supposed to work! If this does not work I’m going to take it back to Best Buy.
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