Webroot® SecureAnywhere™ - Internet Security Plus
Webroot® SecureAnywhere™ - Internet Security Plus
- 2,475 Topics
- 9,957 Replies
I just installed webroot on a brand new laptop and it’s not working (won’t open). I can’t uninstall it either. I contacted secureanywhere support and was told I have to purchase a support plan for $179/year. I don’t understand what the problem is exactly. It works fine on my old laptop, both are running Windows 10, and my account shows that it’s installed and apparently running, which it isn’t. Is the only fix really to purchase a support plan?
I bought a new keycode.I was able to install it on the first computer.When I try to install it on the second computer, all it does is take me as far as the window that asks if I want it to make changes to my computer. Of course, I press yes.But then it just stalls.I even tried the link that is suggested from Best Buy.I have already uninstalled the older, expired version that I was previously using.
Webroot SecureAnyware (been disabled, can't open, can't reinstall, icon disappears, after updated to 18.104.22.168)
Hello everyone,After automatically updated to 22.214.171.124, Windows Action Center indicates that Webroot SecureAnywhere is disabled.System: Window 7 64bit.Logged in as an Administrator.Symptoms:- icon disappears in Taskbar- looks like running. WRSA.exe *32 shown in Processes in Windows Task Manager- icon in Start Menu/ Programs inactive (click and no response)- wsainstall.exe inactive (click and no respnse)- uninstall failed (keep asking to log in as an administrator)Actions tried:- uninstall in Safe Mode (failed). Keep asking to log in as an Administrator- uninstall after Clean Boot (failed). Keep asking to log in as an Administrator- manually type "C:\Program Files\Webroot\WRSA.exe" –uninstall in Start/ Run (failed). Keep asking to log in as an AdministratorLooks like something is blocking everything from Webroot from functioning. Updated in 9/1/2020. Problems started after the update.Please advise.
I bought Secure Anywhere at Best Buy. I downloaded it, installed it and created an account. Everything seemed to work fine. When Webroot is started it reports that it needs to be activated. When activating I try to login. It tells me that the Login details are incorrect. I tried to reset the password but I received no reply through e-mail. I called Best Buy but they could not help though someone actually talked to me. I sat on the phone for over an hour waiting for Webroot to answer but no one picked up. I sent a message to the Webroot support group but have still not heard from them after two weeks. I tried to resend a message to the support group but it reported that I had already sent a note. This is extremely frustrating!!! Can someone please help me? I work in software support and this is not the way it is supposed to work! If this does not work I’m going to take it back to Best Buy.
In System Analyzer I received the following message in the software section: "An active process has a possible handle leak (explorer.exe). Does anyone know how to fix it or what it means? I opened a chat with the Geek Squad and they basically said don't worry about it, but seems if it comes up as an error, something should be done.
Webroot Core is continually failing in the Reliability monitor (Security and Maintenance) in Control panel. Today I have 50 error messages from the time I booted up until now. They are all related to Webroot Core. And they all say the same thing.Windows Installer installed the product. Product Name: Core. Product Version: 1.1.226. Product Language: 1033. Manufacturer: Webroot. Installation success or error status: 1603. I uninstalled and reinstalled. It is now worse. No changes to my computer.It started with WRSA.exe stopped working , now I see that occasionally but mostly the error above. What’s going on? Anyone have this?
I need to unitstall Webroot for a short time. I have Windows 10. After uninstalling, I keep getting a popup wanting me to enter my KeyCode and reinstall. It is very annoying. How do I stop that?
Hi, I’ve run the VPN Private Internet Access for years. Last update failed. Can’t figure out why. I’m down to thinking Webroot is blocking the TAP installation. Is this possible? Is there a way to test Webroot to ignore certain folders or programs to i know Webroot is not what’s blocking the install. I tried disabling Webroot. According the PIA customer support, it could be Webroot has already marked PIA files as bad, so disabling Webroot now is too late. Any / all ideas welcome. Thanks. -S
Good morning ! My Webroot Web threat shield has suddenly dissapear after a FireFox update (76.0.1) I saw from the community, a post from an another user that got the same problem. Ok, great, I go to the KB that give information to reinstall the extension, clic the download link, allow of course...and I got the error message Is there an another way that I can download the extension ? Thanks and have a nice day
Dear Community, I’m trying to add a safe site to Webroot, but I have only five tabs on my management console. I have: Home PC Security Users Keycodes Downloads. That’s it. I’m the licensee, I thought I was the administrator since I am the owner and the only user. How do I add my Intranet to Webroot? Thank you, Linda
I didn’t realize my Webroot Filtering Extension was off when I was browsing this morning and I clicked a link that looked promising, but then when I looked at the URL, I realized it might be sketchy. I clicked “BACK” immediately. I turned my WFE back on and looked at the link again the search engine, and sure enough there’s a big red “!” next to it. I tried to see if clicking the red “!” would give me more information and then it took me to the link again! Does this mean that the website is now whitelisted? Is there a way to BLOCK it now?
howdy, my own website, actually one page, is reported unsafe: [url=http://www.xbar7.com/pay-online/]http://www.xbar7.com/pay-online/[/url] what is the real cause, how can this be prevented. It is no good if customers wanting to pay my bill get thios message Oskar Atkinson xBar7 communications
Hello, I purchased Internet Security Plus for 5 devices. Keycode was successfully activated but in order to turn on 'Lost Device Protection' I have to sign in using my Webroot account. I keep getting this Error message : 'There was a problem communicating with Webroot servers. Try again in a minute or two.' This has been going on for the last few hours now. It also does the same thing on my husband's phone, One Plus Pro, so on both Android phones. No issues with our laptops though. Your help is much appreciated.
I received an email today with an old password in the subject line. They wanted 200 bitcoin or they would expose my porn preferences to my associates. I knew it was a ruse since I don't have a video camera on my desktop, which is what they threatened to expose. Still weirded me out to see an old password in the subject line. I deleted it and scanned for malware.
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