Webroot® SecureAnywhere™ - Internet Security Plus
Webroot® SecureAnywhere™ - Internet Security Plus
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- 9,981 Replies
*Please excues the long backstory Normally, I renew WebRoot by going to BestBuy and physically buying a copy. But this time I renewed on-line. I hit a snag where my new code wasn't updating proper, and read that un-istalling & re-installing WebRoot will fix the problem, which it did. But, my passwords for the PasswordManager are all gone. Also, the console lists no previous saved passwords. My question - Is there anyway to resore the disappering passwords?
I purchased the Webroot SecureAnywhere online 6 days ago, but did not receive a keycode. It may be possible that I entered my email address incorrectly when purchasing.Within a few minutes I opened a support ticket and submitted a request 3 times, but no response. I called the Webroot support numbers in the US and also 2 other countries, and spent at least 45 minutes on hold, but the calls are not answered. I have tried the “redownload / get keycode” option on the website several times, but this does not work.I have made a purchase, but I can not install the product as I did not receive the keycode.I would appreciate if someone could assist.
I purchased Webroot through Geek Squad at Best Buy, I have had my subscription for a year, when asked to renew I did so and got an acknowledgement from Geek Squad, telling me I am renewed, but was not give a new key code to enter. SO....after several calls to Webroot and Geek Squad the problem still exists. I am asked to renew, threatened with pop ups about viruses in my computer. Best Buy/Geek Squad said I am renewed and have my original key code showing its active. However, my computer won't recognize it. Geek Squad did a quick fix and entered a 30 day code that kept me protected but now I am getting the threatening POP UPS> Will someone please help, me!! I paid for my renewal and just want it to work. Thanks Liz Browder
Hello, I have a Windows 10 PC and Webroot SecureAnywhere Internet Security.It stopped working a week ago after the last released update tried to install.Rebooting does not fix it. When trying to uninstall Webroot to try reinstalling fresh: It says I must be an administrator to access this feature (even though I am logged in as admin) and I am unable to uninstall it. I have tried opening a ticket with Webroot last week and still no response back.Anyone have any thoughts? Thanks!
I just installed webroot on a brand new laptop and it’s not working (won’t open). I can’t uninstall it either. I contacted secureanywhere support and was told I have to purchase a support plan for $179/year. I don’t understand what the problem is exactly. It works fine on my old laptop, both are running Windows 10, and my account shows that it’s installed and apparently running, which it isn’t. Is the only fix really to purchase a support plan?
Webroot SecureAnyware (been disabled, can't open, can't reinstall, icon disappears, after updated to 184.108.40.206)
Hello everyone,After automatically updated to 220.127.116.11, Windows Action Center indicates that Webroot SecureAnywhere is disabled.System: Window 7 64bit.Logged in as an Administrator.Symptoms:- icon disappears in Taskbar- looks like running. WRSA.exe *32 shown in Processes in Windows Task Manager- icon in Start Menu/ Programs inactive (click and no response)- wsainstall.exe inactive (click and no respnse)- uninstall failed (keep asking to log in as an administrator)Actions tried:- uninstall in Safe Mode (failed). Keep asking to log in as an Administrator- uninstall after Clean Boot (failed). Keep asking to log in as an Administrator- manually type "C:\Program Files\Webroot\WRSA.exe" –uninstall in Start/ Run (failed). Keep asking to log in as an AdministratorLooks like something is blocking everything from Webroot from functioning. Updated in 9/1/2020. Problems started after the update.Please advise.
I bought Secure Anywhere at Best Buy. I downloaded it, installed it and created an account. Everything seemed to work fine. When Webroot is started it reports that it needs to be activated. When activating I try to login. It tells me that the Login details are incorrect. I tried to reset the password but I received no reply through e-mail. I called Best Buy but they could not help though someone actually talked to me. I sat on the phone for over an hour waiting for Webroot to answer but no one picked up. I sent a message to the Webroot support group but have still not heard from them after two weeks. I tried to resend a message to the support group but it reported that I had already sent a note. This is extremely frustrating!!! Can someone please help me? I work in software support and this is not the way it is supposed to work! If this does not work I’m going to take it back to Best Buy.
In System Analyzer I received the following message in the software section: "An active process has a possible handle leak (explorer.exe). Does anyone know how to fix it or what it means? I opened a chat with the Geek Squad and they basically said don't worry about it, but seems if it comes up as an error, something should be done.
Webroot Core is continually failing in the Reliability monitor (Security and Maintenance) in Control panel. Today I have 50 error messages from the time I booted up until now. They are all related to Webroot Core. And they all say the same thing.Windows Installer installed the product. Product Name: Core. Product Version: 1.1.226. Product Language: 1033. Manufacturer: Webroot. Installation success or error status: 1603. I uninstalled and reinstalled. It is now worse. No changes to my computer.It started with WRSA.exe stopped working , now I see that occasionally but mostly the error above. What’s going on? Anyone have this?
I need to unitstall Webroot for a short time. I have Windows 10. After uninstalling, I keep getting a popup wanting me to enter my KeyCode and reinstall. It is very annoying. How do I stop that?
Hi, I’ve run the VPN Private Internet Access for years. Last update failed. Can’t figure out why. I’m down to thinking Webroot is blocking the TAP installation. Is this possible? Is there a way to test Webroot to ignore certain folders or programs to i know Webroot is not what’s blocking the install. I tried disabling Webroot. According the PIA customer support, it could be Webroot has already marked PIA files as bad, so disabling Webroot now is too late. Any / all ideas welcome. Thanks. -S
Good morning ! My Webroot Web threat shield has suddenly dissapear after a FireFox update (76.0.1) I saw from the community, a post from an another user that got the same problem. Ok, great, I go to the KB that give information to reinstall the extension, clic the download link, allow of course...and I got the error message Is there an another way that I can download the extension ? Thanks and have a nice day
Dear Community, I’m trying to add a safe site to Webroot, but I have only five tabs on my management console. I have: Home PC Security Users Keycodes Downloads. That’s it. I’m the licensee, I thought I was the administrator since I am the owner and the only user. How do I add my Intranet to Webroot? Thank you, Linda