Webroot® SecureAnywhere™ - Internet Security Plus
Webroot® SecureAnywhere™ - Internet Security Plus
- 2,466 Topics
- 9,971 Replies
When I turn on my laptop it is now taking almost 5 minutes to get to the log on screen, and after I log on it still take forever to get to my screen. Once I click on chrome button and I'm able to get online, the computer will just shut down completely...the scan shows no malware, what do I do next?
does the ticket support system work with trial keycodes?
does it work? I've sent multiple messages more than 24 hours ago, no reply. Also is it possible to completly delete old 'console' which has previous expired codes in it? It's causing me troubles with the log in and the password manager which can't be used and says contact support.
Prloblem with Password Manager - Group
I have added 2 new groups in addition to the Default group. When I add a new site under one of my new groups, it displays as another group with the same name. I have a series of groups with the same name and only one site listed for each. Am I creating the groups incorrectly or what? I have high hopes for the Password Manager, but need help with this aspect. Thanks.
Help....when in the console from the desktop and try to c...
Help....when in the console from the desktop and try to click into passwords I get a pop up that says i need to upgrade...i have attempted to do this several times and it says i am using the newest version....i cant get to my passwords....then when in internet explorer or firefox and try to sign in in says invalid password and i know it is right also webroot will not add on to chrome....i have 5 computers runing and they all went down....
"Manage Passwords Online"
Working within the "Manage Passwords Online" web page, I categorized my sites (Academia, Finance, Health, Shopping, etc.). The next time I went to that web page, my categories had multiplied. Example: I started with one "Finance" containing 8 items. Next time there were three "Finance" with 4, 3, and 1 item, respectively. Why does this happen?
A 2 problem question.
I have 2 problems, they may be related so ill ask them together Webroot will scan my computer, it will say that my volsnap.sys is infected as a possible rootkit. I will delete it as instructed and reset the computer and it will go away. But if i turn off or reset my computer after it "deletes" it it will come back. The second part of this question is now my Webroot will not remove the threat. It will say you can remove the threat, but when the promt to reset the computer should come up it just rescans and finds the same threat (an infected volsnap.sys) any help is appreciated, if im too vague tell me and il try to clairify !
I just installed webroot on 5 of my machines. Since the install, most of my programs, especially my payroll and contact management software take forever to open, and once I close them, they take betwenn 30 and 45 seconds to close. I never had this problem prior to today; was using ESET 9, and the main reason for switching to Webroot was that ESET was consuming 245megs of ram. Now my ram usage is minimal for this program, but my programs respond as if they are on crutches. Any ideas? With thanks in advance PK
Unable to log in on Huawei Mate 10
Hello, I purchased Internet Security Plus for 5 devices. Keycode was successfully activated but in order to turn on 'Lost Device Protection' I have to sign in using my Webroot account. I keep getting this Error message : 'There was a problem communicating with Webroot servers. Try again in a minute or two.' This has been going on for the last few hours now. It also does the same thing on my husband's phone, One Plus Pro, so on both Android phones. No issues with our laptops though. Your help is much appreciated.
Mozilla Firefox 51.0.1
Webroot 220.127.116.11 is not letting me start Firefox. I get the error message: The Application was not able to start correctly. If I shut down Webroot Protection, Firefox starts just fine. IMG][url=http://i68.tinypic.com/55que9.jpg[/IMG]http://i68.tinypic.com/55que9.jpg[/IMG[/url]] What can I do?
Can I get a Webroot Password Manager for an obsolete machine?
So, I have the license, but the machine is unsupported. What I am asking for is access to an archived Password Manager for my old machine. The [b]Machine is Windows 2000 pro SP4[/b] (version: 5.00.2195) The [b]Browser is Firefox 12.0[/b] (it is the most current firefox I have been able to get loaded on the machine.) I know I'm streching, but the more usefull Webroot is on my old stuff the more likely I am to keep the 5 seat license. SecureAnywhere works great on Windows 10 and since support got it installed Password Manager is working well in Firefox 45.0b5 on said Windows 10 machine. Thanks in advance, --Karl.
Hello...I just wanted to let the community know what I learned today and encase anyone else needs help. I have VS installed on my W7. I had VS check the file wsainstall.exe and iIdecided to block it because I thought it was PE.StealerZBot! 1.6524. Which sounded scary to me. WebrootAnywhere scanned my PC and found 8 threats. I opened a Support Ticket and they responded back...saying sometimes this issue is caused by a disk error and to check disk with Microsofts tools. So I'm doing that full disk scan via restart of PC and then sending log files to support. Hopefully I have a good outcome.. .
Updating HOSTS file
Hi Under the Shields options there is the option to 'Prevent any program from modifying the HOSTS file'. If I allow a particular program or service under 'Block/Allow Files' will this override the above option i.e. allow that program or service to update the HOSTS file? Else is there another way of whitelisting a particular program or service to achieve this? Or is the only solution to temporarily uncheck that option above? Rgds - Paul
What to do when your new website is flagged Reputation SUSPICIOUS?
My client is seeing a WEBROOT - Reputation SUSPICIOUS warning for their web page (which I just created for them) when the site comes up in Google Search Results. The web page is pretty simple with no malicious content. What factors would trigger this warning ( since it doesn't appear to be related to page content. The site is: [url=https://mobileservicesandrepairs.com/]https://mobileservicesandrepairs.com/[/url] Thanks [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/69f73124-878f-4327-858e-be9ef1016783.png[/img]
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