Webroot® SecureAnywhere™ - Internet Security Plus
Webroot® SecureAnywhere™ - Internet Security Plus
- 2,469 Topics
- 9,981 Replies
I am trying to log into the webroot console to manage my license. My login is correct. My password is correct. It asks me for the authentication code (it simply says “enter authentication code” so I enter the entire code I created.) I get an error message that says “Invalid Authentication Code” I have gone back and chosen the “Forgotten Password” link and gone through all those steps successfully. Even with the new code, I get the same “Invalid Authentication Code” message. I have my license through Best Buy. I spent an hour on the telephone with Best Buy and they have no idea why this is happening except they suspect it is a WebRoot issue. I cannot get to live Webroot support, so I am trying this.
I bought a new keycode of a 1 year subscription Webroot Internet Security Plus for 3 devices from Walmart for $40 less than a month ago. Entered the new keycode on my dad’s PC and works perfectly. Then I entered it on my laptop and again it activated perfectly like every year. Never had a problem with webroot until now. But this time after a few days, 15 days I believe, after turning on my laptop I got a pop up message saying my subscription has been expired or 38 days and needed to renew or uninstall webroot. Even though I had already activated the new keycode recently. When I tried to enter the keycode it said it was invalid and to enter a valid one. I checked the keycode that supposedly expired and it was the new one I just recently purchased at walmart. I uninstalled and installed the program again. When asked to enter keycode to finish installing again it says its invalid and enter a valid one. It has not been a month and subscription expired. I already submitted a support ticket
When Webroot Internet Security is loaded, regardless of if any component is turned on or off, DNS queries from nslookup fail. Additionally, DNS queries from Greenway Intergy fail and cause extreme speed issues with the application. The DNS queries have to wait to time out and the application is terribly slow. This is unacceptable and must be patched/fixed as soon as possible. No security solution should ever cause this kind of problem. It caused a huge amount of lost time to a doctor’s office. I could find no way to fix it other than to completely unload Webroot from memory (stop Webroot altogether).
I just installed WSA in a new PC Desktop. I installed it directly from the website and it gave me version 18.104.22.168. I can’t figure out how to get the latest version, 22.214.171.124. Is my PC protected? Is there an installer I can use to get the latest version? Thank you.
Requested new password email link to be sent, 5 times, no email- nothing in junk, nowhere. [img]data:image/png;base64,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
Having used webroot for several years I've never before encountered this issue... but now, each and every day I get a popup near the system tray letting me know that my "personal security report" is ready to view. OK, enough already. I don't need to see this on a daily basis. Can someone let me know how to disable this? Thanks!
[h3]Multiple tech support scam websites posing as WebRoot/Geek Squad [/h3][h3].[/h3] There are multiple fake websites that use the title portion of the HTML to show "www.webroot.com/safe" that was printed on the empty DVD boxes given out at Best Buy to try and trick new Best Buy/Webroot customers that would then use remote access software to access victims computers and charge for non-existent security products using a guest account on PayPal. My friend's son was a victim of this fraud when he purchased a new laptop from Best Buy and was given a free subscription to WebRoot but the box did not contain an installation disk. He must have entered "webroot safe" into the search field instead of the full URL as he is somewhat new to computers and was charged $250.00 to his debit card by scammers impersonating the Webroot/Geeksquad website. I was able to get his money refunded at his bank and recovered the deleted logs from the remote access software the scammers had used. I have made 4
I got the gray icon with the brown exclamation point in the tray. I can't get it to reset to the green icon. It points to "Action required: password manager". To reset the icon, I installed Lastpass (what else, right?) which I don't need because I'm using something else. Also, I never had any passwords stored by Webroot to transfer over to Lastpass. Webroot is not recognizing my now 2 password managers on my pc. What can be done to get the green icon back? Or should I just hide the icon and be done with it?
My client is seeing a WEBROOT - Reputation SUSPICIOUS warning for their web page (which I just created for them) when the site comes up in Google Search Results. The web page is pretty simple with no malicious content. What factors would trigger this warning ( since it doesn't appear to be related to page content. The site is: [url=https://mobileservicesandrepairs.com/]https://mobileservicesandrepairs.com/[/url] Thanks [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/69f73124-878f-4327-858e-be9ef1016783.png[/img]
The following message is displayed when I access chrome://management: "This browser is managed by a company, school or other organization. Your administrator can change your browser setup remotely. Activity on this device may also be managed outside of chrome." Chrome is installed on my home computer whose administrator I am . What could I do to remove this management? I saw a lot of complaints of this type on the WEB, but no solution was provided. I have installed Weebroot Internet security plus on my system and it didn't alert me that something suspicious happens in my browser. Any suggestion to identify who manages my browser or how to remove this management is welcome. Thanks!!!
I got a subscription with webroot when I first got my laptop. Then I renewed it and it still says that my subscription is expiring but I renewed it. Do I have to wait till the old subscription fully runs out for it not to say it's expiring soon anymore?
Hello, My webroot filtlertng extention has disappeared from firefox thanks to the new issues going around with it. I tried updating, reinstalling and profile restorations I don't know how to reinstall it or fix any of the issues. And I don't want to uninstall my webroot. Is there a direct download of the xpi file?
Hello! Recently I purchased an Internet Security Plus and have been trying for a few hours to troubleshoot the installation specifically relating to the keycode. I have tried copy and pasting the keycode give from the web page at checkout into the activation, reinstalling Webroot, restarting the system, and scouring the forums for people with similar issues. (Most of them revolved around old Best Buy codes not online) In my latest attempt I had Webroot specifically send over my keycode, and tried it again within a minute of it being sent. Still showed up as invalid. I've already sent in tickets, attempted to call the support center, because they are off for the weekend, and even chatted with a sales rep. According to the sales rep, and of course they were not on the tech support team so with a grain of salt, the keycodes purchased online are activated immediately. My questions boils down to this; Why is the keycode Webroot has sent me invalid? Is there anything I can do
Hello I am.writing because my secure anywhere app which is registered doesn't seem to be completing it's scan when I hit scan now button even after I see scan out of date, it used to have a sliding bar at the bottom that would go across until complete and now it goes 1 mm if that then says all is fine?, it never seems to complete anymore and I'm curious why?. Thank you....Joe.S.