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Webroot® SecureAnywhere™ - Internet Security Plus

Webroot® SecureAnywhere™ - Internet Security Plus

  • 2,466 Topics
  • 9,971 Replies

2466 Topics

W
Walleye
posted in Webroot® SecureAnywhere™ - Internet Security Plus

PC Security won't protect first computer

It shows no computers protected. There is this A-Z thing I don't get.

1
Baldrick
Gold VIP
4 years ago
D
Fresh Face
ddave21Fresh Face
asked in Webroot® SecureAnywhere™ - Internet Security Plus

Windows 10

Jst recieved a new laptop. My question is, can I transfer my subscription from the old, to the new one. If so, how?

1
ProTruckDriver
Moderator
4 years ago
J
New Voice
Jshov1New Voice
asked in Webroot® SecureAnywhere™ - Internet Security Plus

Not running full scan

Hello I am.writing because my secure anywhere app which is registered doesn't seem to be completing it's scan when I hit scan now button even after I see scan out of date, it used to have a sliding bar at the bottom that would go across until complete and now it goes 1 mm if that then says all is fine?, it never seems to complete anymore and I'm curious why?. Thank you....Joe.S.

4
S
4 years ago
W
Fresh Face
WittelFresh Face
asked in Webroot® SecureAnywhere™ - Internet Security Plus

Why Would the Keycode Sent by Webroot Through Email Show as Invalid?

Hello! Recently I purchased an Internet Security Plus and have been trying for a few hours to troubleshoot the installation specifically relating to the keycode. I have tried copy and pasting the keycode give from the web page at checkout into the activation, reinstalling Webroot, restarting the system, and scouring the forums for people with similar issues. (Most of them revolved around old Best Buy codes not online) In my latest attempt I had Webroot specifically send over my keycode, and tried it again within a minute of it being sent. Still showed up as invalid. I've already sent in tickets, attempted to call the support center, because they are off for the weekend, and even chatted with a sales rep. According to the sales rep, and of course they were not on the tech support team so with a grain of salt, the keycodes purchased online are activated immediately. My questions boils down to this; Why is the keycode Webroot has sent me invalid? Is there anything I can do

2
W
Fresh Face
4 years ago
B
New Member
betmerickNew Member
asked in Webroot® SecureAnywhere™ - Internet Security Plus

Webroot error

Only on my IE I am continually getting an error message: A WEBROOT CRITICAL ERROR OCCURED Failed to find required file C:\ProgramData\WRData\PKG\LPPlugin.dll Any ideas on how to fix?

1
Ssherjj
Moderator
4 years ago
E
ecarson
asked in Webroot® SecureAnywhere™ - Internet Security Plus

renewing my virus protection

I'm a member of the Geek Squad protection. I have a renewal key code. How & where do I install?

1
Ssherjj
Moderator
4 years ago
S
Community Leader
stevecostaCommunity Leader
posted in Webroot® SecureAnywhere™ - Internet Security Plus

Unable to use password manager

As I have been unable to use password manager for months now I changed to lastpass. As a result I feel I have paid for webroot internet security for nothing. I may as well have just had webroot antivirus. As a gesture of goodwill are you able to offer a refund for the difference in price? I would be happy to downgrade to antivirus only for 3 devices with an extention of my subscription for the extra price ive paid. If not maybe you could extend my current subscription as Ive been paying for something I have not had. Best wishes Stephen

6
S
Community Leader
4 years ago
K
Fresh Face
kdpryorFresh Face
asked in Webroot® SecureAnywhere™ - Internet Security Plus

Firefox Password Manager toolbar no longer works

Hello, I'm using Firefox 58.02 (64 bit). Up until the last few days, the password manager has worked just fine. Now, all of a sudden, when I try to log in to the manager it either says it can't contact the server or it says nothing at all and just never logs me in. This is happening in Firefox on multiple computers. The manager works just fine in Chrome.

229
O
New Member
4 years ago
R
Community Leader
ROBERT1725
posted in Webroot® SecureAnywhere™ - Internet Security Plus

Why is this happening a few times a week ?

" An error occurred while attempting to contact the server. Please check your Internet Connection ". Even though I know for sure that my Internet Connection is working as it is supposed to, this warning still pops up.   How can this be fixed once and for all ?  

12
T
Fresh Face
4 years ago
T
New Voice
technoNew Voice
posted in Webroot® SecureAnywhere™ - Internet Security Plus

I've relpaced Password Manager

with Keeper as I need a password manager that works Only problem is that the deciding factor on my buying webroot(which I've used for several years now), was that it had password management built in. Now I'll have to re-evaluate my choice of security software

3
M
Community Expert Advisor
4 years ago
L
LilBkrBabe
asked in Webroot® SecureAnywhere™ - Internet Security Plus

iPad Installation

One hour later and I'm still unable to download WebRoot on my iPad. Nothing should be this hard. I followed the instructions to the letter and still, nada. I give up. I've had Webroot on my PC for years, the mobile devices will have to find another solution. This is ridiculous.

1
TripleHelix
Moderator
4 years ago
G
New Voice
GeedNew Voice
asked in Webroot® SecureAnywhere™ - Internet Security Plus

Central analysis taking way too long

I see others have had this problem before me so I've tried all possibilities set forth here such as installing & reinstalling and the like. Performing central analysis is just taking way too long approx 2 hours and change for the total deep scan. Nothing had changed on my system in the last few weeks. No major installs or uninstalls.    Any ideas or solutions would be appreciated before I send in a ticket.

4
M
Community Expert Advisor
4 years ago
B
bobtmc
posted in Webroot® SecureAnywhere™ - Internet Security Plus

outlook

I mistakenly blocked an e-mail and now I cannot receive any other emails

2
B
New Voice
4 years ago
F
firethatfroze
asked in Webroot® SecureAnywhere™ - Internet Security Plus

How to leave Realtime Shield features on all the time?

When i turn my computer on since the last shutdown operation, i have to manually turn on my Realtime Shield features. i never had to do that previously, it would always be ON. i have checked through the settings an such but i haven't figured it out yet. Any help would be great, thanks!

1
ProTruckDriver
Moderator
4 years ago
L
labrat55
asked in Webroot® SecureAnywhere™ - Internet Security Plus

Subscription end date

I was just charged for a 1 year subscription (1/17/2019-1/17/2020) and yet when I access my console it shows the expiration date as 05/27/2019, also the keycode is not the same as the current subscription. When I try to register the current keycode it says it is already added and yet does not show in the console. TIA, Mike

1
ProTruckDriver
Moderator
4 years ago
C
New Member
cmorgan002New Member
asked in Webroot® SecureAnywhere™ - Internet Security Plus

Webroot Toolbar for Firefox

How do I install the Webroot toolbar for Firefox 64? I have Webroot Secureanywhere - Internet Security Plus. I need that to access my passwords across platforms. I have run the toolbarfix.exe, but I see in the process window it appears to run only for IE, not Firefox. When I click on a site in the passwords list, a warning pops up that it may not work because the toolbar is not installed. This is driving me nuts. Thanks.

1
TripleHelix
Moderator
4 years ago
R
Community Leader
ROBERT1725
posted in Webroot® SecureAnywhere™ - Internet Security Plus

How would you rate your performance as of late...

This is an open discussion and something for Mike Potts, David Bennett, Hal Lonas, Chad Bacher, John Post, Melanie Williams, Ryan Howe and Gary Hayslip to ponder on.   Here in your own words are the " OUR VALUES " which you claim to stand for. Integrity--Customer Success--Excellence-- Innovation--   " Webroot is passionate about protecting businesses and consumers from Cyber threats. We are the smartest and best at combating today's most complex cyber security challenges and are constantly anticipating how to extend the value of our threat identification, prediction,and remediation to the connected World ".   Now ; in regards to Password Manager, how would all of you honestly rate your performance when comparred to your " Stated Values " and your " About Webroot " declaration ?

19
W
4 years ago
M
Fresh Face
MarcyFresh Face
asked in Webroot® SecureAnywhere™ - Internet Security Plus

FireFox password manager extension is legacy - any update???

I saw several threads from people who can't use the Password Manager extension in Firefox because it is legacy. I can't figure out when the last answers are, so I'm starting a new thread. I put this in as a support ticket last October. I was told they were working on it for version 62, and the only way I'd know if it was fixed was to go into FireFox and try to find it again. I was also told I might as well use the FireFox password manager. I thought that was a fairly poor answer. It is now January 2019. I just went into Firefox and still can't find the Webroot Password Manager as an extension. FireFox is up to version 64. Has anyone heard anything about this? Thanks.

2
M
Fresh Face
4 years ago
R
New Voice
rain6460New Voice
posted in Webroot® SecureAnywhere™ - Internet Security Plus

Endpoint Protection

Hello Everyone,   Last year my computer was in the shop and the tech suggested I go with Webroot and they installed it on my machine. I just recently checked to see when my subscription would expire and my program console does not indicate a renewal date? My key is hidden except the first four characters, and it just says Endpoint Protection. What does that mean?

7
R
New Voice
4 years ago
B
Fresh Face
boyjeniusFresh Face
asked in Webroot® SecureAnywhere™ - Internet Security Plus

Malware isn't being detected

I'm getting these ads on my phone every 10 minutes (really bad ones too)   ran a check several times and SecureAnywhere isnt detecting anything.   membership expires is 27 days. if SecureAnywhere doesnt fix it there is no way I am renewing my subscription

4
E
4 years ago
C
New Voice
cheNew Voice
posted in Webroot® SecureAnywhere™ - Internet Security Plus

How do I remove the Webroot Filtering Extension

I am using Chrome on a personal desktop with Windows 10. I have none of your prducts installed.

11
Baldrick
Gold VIP
4 years ago
R
New Voice
rain6460New Voice
asked in Webroot® SecureAnywhere™ - Internet Security Plus

Need An Additioal License

Hello, I mistakenly purchased a 3-pc license package when I actually have 4 pc's to protect! I made my Webroot purchase on Amazon, so what might be my most cost effective option to get the extra license I need? Additionally, why is it when I click on any of the support options within the Webroot program nothing happens? Thanks.   Jeff

4
R
New Voice
4 years ago
tmitch06905
Popular Voice
tmitch06905Popular Voice
asked in Webroot® SecureAnywhere™ - Internet Security Plus

I can sign into mywebrootanywhere and can access my account but cannot sign in to password manager

I can sign into mywebrootanywhere.com and can access my account but cannot sign in to password manager using the same email and password.  A red bar appears saying unknown email address try again.  No typo, I tried it about ten times.

18
Jasper_The_Rasper
Moderator
4 years ago
R
New Member
RONDEB12New Member
asked in Webroot® SecureAnywhere™ - Internet Security Plus

Re: How do I renew?

I have used WEBROOT through 2018. I bought a new WEBROOT CD as suggested by a BEST Buy rep.  How do I install it for 2019? Thank you.

1
TripleHelix
Moderator
4 years ago
D
destroyerx
posted in Webroot® SecureAnywhere™ - Internet Security Plus

How to disable the Webroot SecureAnywhere Personal Security Report

To Whom It May Concern:   First of all, I do want to commend Webroot for creating a fascinating Internet security suite. I've used Norton, McAfee, AVG, and Kaspersky products, and I find that [b]Webroot SecureAnywhere Internet Security Plus[/b] keeps my computer protected from many threats.   With that being said, I am not a big fan of notifications popping up while I'm using my computer unless the notification requires me to take action for something.   Lately, I've been getting notifications from [b]Webroot SecureAnywhere Internet Security Plus[/b] with the following text:   [b]See your new Personal Security Report[/b] [b]View threats stats and information about your scans, shields, and security features[/b]   Unfortunately, I have not found a way to disable the Webroot SecureAnywhere Personal Security Report notification from appearing. If there is a setting that disables it, I am overlooking it.   If anyone knows how to disable this notificat

1
M
Community Expert Advisor
4 years ago

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