Webroot® SecureAnywhere™ - Internet Security Plus
Webroot® SecureAnywhere™ - Internet Security Plus
- 2,466 Topics
- 9,971 Replies
Not running full scan
Hello I am.writing because my secure anywhere app which is registered doesn't seem to be completing it's scan when I hit scan now button even after I see scan out of date, it used to have a sliding bar at the bottom that would go across until complete and now it goes 1 mm if that then says all is fine?, it never seems to complete anymore and I'm curious why?. Thank you....Joe.S.
Why Would the Keycode Sent by Webroot Through Email Show as Invalid?
Hello! Recently I purchased an Internet Security Plus and have been trying for a few hours to troubleshoot the installation specifically relating to the keycode. I have tried copy and pasting the keycode give from the web page at checkout into the activation, reinstalling Webroot, restarting the system, and scouring the forums for people with similar issues. (Most of them revolved around old Best Buy codes not online) In my latest attempt I had Webroot specifically send over my keycode, and tried it again within a minute of it being sent. Still showed up as invalid. I've already sent in tickets, attempted to call the support center, because they are off for the weekend, and even chatted with a sales rep. According to the sales rep, and of course they were not on the tech support team so with a grain of salt, the keycodes purchased online are activated immediately. My questions boils down to this; Why is the keycode Webroot has sent me invalid? Is there anything I can do
Unable to use password manager
As I have been unable to use password manager for months now I changed to lastpass. As a result I feel I have paid for webroot internet security for nothing. I may as well have just had webroot antivirus. As a gesture of goodwill are you able to offer a refund for the difference in price? I would be happy to downgrade to antivirus only for 3 devices with an extention of my subscription for the extra price ive paid. If not maybe you could extend my current subscription as Ive been paying for something I have not had. Best wishes Stephen
Firefox Password Manager toolbar no longer works
Hello, I'm using Firefox 58.02 (64 bit). Up until the last few days, the password manager has worked just fine. Now, all of a sudden, when I try to log in to the manager it either says it can't contact the server or it says nothing at all and just never logs me in. This is happening in Firefox on multiple computers. The manager works just fine in Chrome.
Why is this happening a few times a week ?
" An error occurred while attempting to contact the server. Please check your Internet Connection ". Even though I know for sure that my Internet Connection is working as it is supposed to, this warning still pops up. How can this be fixed once and for all ?
Central analysis taking way too long
I see others have had this problem before me so I've tried all possibilities set forth here such as installing & reinstalling and the like. Performing central analysis is just taking way too long approx 2 hours and change for the total deep scan. Nothing had changed on my system in the last few weeks. No major installs or uninstalls. Any ideas or solutions would be appreciated before I send in a ticket.
How to leave Realtime Shield features on all the time?
When i turn my computer on since the last shutdown operation, i have to manually turn on my Realtime Shield features. i never had to do that previously, it would always be ON. i have checked through the settings an such but i haven't figured it out yet. Any help would be great, thanks!
Subscription end date
I was just charged for a 1 year subscription (1/17/2019-1/17/2020) and yet when I access my console it shows the expiration date as 05/27/2019, also the keycode is not the same as the current subscription. When I try to register the current keycode it says it is already added and yet does not show in the console. TIA, Mike
Webroot Toolbar for Firefox
How do I install the Webroot toolbar for Firefox 64? I have Webroot Secureanywhere - Internet Security Plus. I need that to access my passwords across platforms. I have run the toolbarfix.exe, but I see in the process window it appears to run only for IE, not Firefox. When I click on a site in the passwords list, a warning pops up that it may not work because the toolbar is not installed. This is driving me nuts. Thanks.
How would you rate your performance as of late...
This is an open discussion and something for Mike Potts, David Bennett, Hal Lonas, Chad Bacher, John Post, Melanie Williams, Ryan Howe and Gary Hayslip to ponder on. Here in your own words are the " OUR VALUES " which you claim to stand for. Integrity--Customer Success--Excellence-- Innovation-- " Webroot is passionate about protecting businesses and consumers from Cyber threats. We are the smartest and best at combating today's most complex cyber security challenges and are constantly anticipating how to extend the value of our threat identification, prediction,and remediation to the connected World ". Now ; in regards to Password Manager, how would all of you honestly rate your performance when comparred to your " Stated Values " and your " About Webroot " declaration ?
FireFox password manager extension is legacy - any update???
I saw several threads from people who can't use the Password Manager extension in Firefox because it is legacy. I can't figure out when the last answers are, so I'm starting a new thread. I put this in as a support ticket last October. I was told they were working on it for version 62, and the only way I'd know if it was fixed was to go into FireFox and try to find it again. I was also told I might as well use the FireFox password manager. I thought that was a fairly poor answer. It is now January 2019. I just went into Firefox and still can't find the Webroot Password Manager as an extension. FireFox is up to version 64. Has anyone heard anything about this? Thanks.
Hello Everyone, Last year my computer was in the shop and the tech suggested I go with Webroot and they installed it on my machine. I just recently checked to see when my subscription would expire and my program console does not indicate a renewal date? My key is hidden except the first four characters, and it just says Endpoint Protection. What does that mean?
Need An Additioal License
Hello, I mistakenly purchased a 3-pc license package when I actually have 4 pc's to protect! I made my Webroot purchase on Amazon, so what might be my most cost effective option to get the extra license I need? Additionally, why is it when I click on any of the support options within the Webroot program nothing happens? Thanks. Jeff
I can sign into mywebrootanywhere and can access my account but cannot sign in to password manager
I can sign into mywebrootanywhere.com and can access my account but cannot sign in to password manager using the same email and password. A red bar appears saying unknown email address try again. No typo, I tried it about ten times.
How to disable the Webroot SecureAnywhere Personal Security Report
To Whom It May Concern: First of all, I do want to commend Webroot for creating a fascinating Internet security suite. I've used Norton, McAfee, AVG, and Kaspersky products, and I find that [b]Webroot SecureAnywhere Internet Security Plus[/b] keeps my computer protected from many threats. With that being said, I am not a big fan of notifications popping up while I'm using my computer unless the notification requires me to take action for something. Lately, I've been getting notifications from [b]Webroot SecureAnywhere Internet Security Plus[/b] with the following text: [b]See your new Personal Security Report[/b] [b]View threats stats and information about your scans, shields, and security features[/b] Unfortunately, I have not found a way to disable the Webroot SecureAnywhere Personal Security Report notification from appearing. If there is a setting that disables it, I am overlooking it. If anyone knows how to disable this notificat
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