Webroot® SecureAnywhere™ - Internet Security Plus
Webroot® SecureAnywhere™ - Internet Security Plus
- 2,469 Topics
- 9,981 Replies
Hi, I found if the quarantine has a plenty of files, it goes blank sometimes. Normal Quarantine: [img]http://i1071.photobucket.com/albums/u511/aguyouren/Webroot_NormalQuarantine.jpg[/img] Blank Quarantine([b]No grid lines[/b], total blank): [img]http://i1071.photobucket.com/albums/u511/aguyouren/Webroot_BlankQuarantine.jpg[/img] Environment: Windows 7 Pro SP1 x64 8G RAM Plextor M3P - 128G Webroot SecureAnyware Essential - 126.96.36.1999
Hi all. Unfortunately WRSA is causing some annoying slowdowns for me on two different computers at home. I've posted about the issue on the Wilders Forum (hello any fellow WilderBeasts!) and also have a support ticket open. Angela from the Sydney office has reproduced the issue, but as it seems to be a rare problem a fix has been a long time coming. I'm hoping to see if anyone here has experienced the same problem, as I'm feeling "special" in a bad kind of way :( Firstly, the issue only occurs if one user logs off and another user subsequently logs on. There are no problems when the computers are first switched on. Secondly, the issue is fixed if WRSA is shut down and then restarted. The problem will then only re-appear following another logoff/logon event. Whenever a new or updated program is run, WRSA performs an on-execution scan of any files (exes, dlls etc.) which are loaded. If no logoff/logon has occurred the scan happens at WRSA's normal speed and no slow
I installed software from a well known company and it auto installed the Ask.com toolbar and changed all my browsers homepages without my permission. I am super not happy about that. This is not webroots fault, but I did want to know if your software has any protection for changing homepages without user consent.
Last Friday I reinstalled WSA. I had to reinstall NIS2012 so I rather reinstalled WSA then. Since then no scans are recorded on my Webroot account. The last scan recorded is 17/8 however another 4 or 5 scans already passed. As for the android WSA no problems experienced, all definition updates and scans are correctly reported on the account. Any help appreciated. Thanks & regards, pegas
I have been using Webroot anti virus for a couple of years now. My subscription is getting ready to expire. I'm debating whether to upgrade to Essentials. I was interested in the phishing attack, firewall and deleting unrecoverable files features. I'm unfamiliar with the backup and sync features since I am using only one computer and back up my files with external and flash drives. Other than those features I mentioned would it be worth getting over the regular anti-virus? Are there any other reasons as to why I should upgrade? Is it as easy to use as the regular anti virus and more secure?
Hi all, I recently got the reveton virus having visited an infected site (my daughter's dance studio!). We just visited the site, and didn't knowingly download anything. Now installed, I cannot shake it. Does anyone have any advice? I'm running secure anywhere, 2012. I've scanned several times, but each time I start a browswer, webroot finds more things wrong. Any tips? BTW, I believe it is delivered via the Citadel Trojan malware (http://www.darkreading.com/authentication/167901072/security/application-security/240005485/airport-vpn-targeted-by-citadel-trojan.html). Thanks, JD.
I've become a recent user of Webroot Security Essentials 2012, coming across from Microsoft Security Essentials. Things have been going well, but I've not a significant slowdown in browsing in Chrome and CPU usage in Chrome. As a result, I'm unable to watch videos on You Tube? If I stop Webroot, or use IE, there's no such problem. Does anyone else experience this, or know how it can be resolved? I've tried disabling all the 'Web Threat Shield' options, but that didn't help, so am guessing it's something to do with Chrome itself, rather than browsing?
I decided to remove the listed PC's reporting to "My Webroot" in the "PC Security" panel but I had no idea this was not simply removing them from the on-line list, it was in fact telling each PC to uninstall Webroot from their systems. This was a huge shock to me because no where on the "My Webroot" site does it say it will uninstall from the actually computers. I was under the impression you were only removing those systems from reporting to the My Webroot service. Please make this clearer in the future because Webroot has now been uninstalled from all 3 of my PC's and I can't simply walk over and install it again. I will need to travel now simply because the description was not accurate. Why does instructing My Webroot on-line not to listen for updates from your software on PC's make it uninstall? I don't want to uninstall Webroot from the PC's I just wanted to not have them listed in the My Webroot "Pc Security" window. This is now a pre
Any idea why webroot would consume 12.5GB of RAM? Saw the RAM warning when I went home to my PC tonight (no other applications running)...and poked around. Shutting down webroot (rogmhbti is the randomized name) dropped usage from 15GB to 2.5GB. Otherwise no issues, and everything seemed to be working happily. It might be worth noting that virtual memory is not enabled on this machine...and I know that is a whole 'nother subject of debate. Don't think it would matter here...but just in case it's relevant. (I was thinking it may be a "use 95% of RAM for something while computer is inactive" case, which is fine...but nothing changed while I used my PC for a bit, just in case...and I'm not sure what it would do with the RAM anyway.) Before: [url=http://ns42.com/images/wr1.jpg]http://ns42.com/images/wr1.jpg[/url] After: [url=http://ns42.com/images/wr2.jpg]http://ns42.com/images/wr2.jpg[/url] Thoughts on what might cause that? I didn't think to see what happen if I loa
This only started after I installed Webroot SecureAnywhere Essentials. My Yahoo email makes me re-login with password every 3 minutes -- even more often sometimes. What is making this happen and how do I fix it? (lots of weird error messages in Yahoo email, too)
So.....so far loving webroot, especially the concept behind the anti-virus. The firewall leaves me puzzled... How do you disable the 60 second auto-allow countdown? I have it set to ask on everything. Auto-allowing after 60 seconds is thus pointless...if I'm not sitting at the computer, it will allow...and I can't even stop the timer. If I want to research an app for a moment, the connection is allowed and I can't stop it unless I block it when I don't want to. It should be able to just sit happily until I take action...be it seconds or days later. So....where is that option hiding? Searching didn't help much. (And, keep up excellent work! :))
My laptop has picked up a few things and I am having it analyzed online by the microsoft windows support center. They need me to turn off webroot and run a program called ComboFix. However, when I turn webroot 'off' per your instructions, (right click the icon in the system tray, select shut down webroot protection, type in the captcha) the scan is still showing that it is running. How do I disable it completely so I can run this log without damage?
Have been running PrevX for long time and just installed WSA Essentials on XP computer. I don't know whether there's any particular reason to do so, but can you, if you wish, run WSA and PrevX at the same time? The reason I ask: I installed WSA some time ago on a laptop, same circumstances, and PrevX disappeared after the WSA installation and I just assumed they shouldn't run together and WSA removed it. When I installed WSA a little while ago on this computer, after the installation and a reboot PrevX was still in the system tray (I had shut it down during the installation). I didn't turn the protection, on but a 'right-click' on the icon appeared that I could. I know I could now just uninstall PrevX, but thought I would ask about it first out of curiosity, as I just assumed you probably wouldn't want to run them together and likely couldn't if you wanted to. Still have a license for awhile on PrevX and just bought WSA on a great discount Thanks for any info on it... Quinn
I've just had a somewhat frustrating encounter with Support. First off, the guy didn't know what Process Explorer is. Secondly, he told me it shouldn't be on my Desktop. Thirdly, he said it should already be "in Windows folder where the explorer is running." He then asked me why I "downloaded those exe from different places?" It was the last message that worried me the most: [quote]Since those process explorer program will directly related with the process of the computer, and get information of the computer all the time, Webroot will monitor such applications so it such program can't mess up with the computer processes. This doesn't mean bad at all. Webroot Secure is doing what it suppose to do and nothing to worry about. [/quote] To me, this sounds like someone that doesn't have a very good grasp on the English language, which made me wonder whether Support Tickets are outsourced. Are they? It's frustrating to go back and forth over such a simple thing. To be
After submitting a ticket last night, I was given a link to download wsalogs, which I ran. After uploading the necessary files, it opened a Technical Support website (as it informed me it would) but it seems to have created a new account for me. I've also received an email with logon information, with a different password from what I normally use. So, do I now use this new password going forward, or is this a one-off for the wsalogs ticket?
Hi, To Start off, both me and my mom were updated to Webroot SecureAnywhere Essentials about 6 months ago. We both currently have version 188.8.131.52 (we're on the same license) and we both use PCs that run Windows 7. Before the update (aka the old version of Webroot), we would run scans, and it would catch everything, and it worked great. However, after the update, we both noticed that our scans would not detect any threats. I thought this was normal at first, but six months later, and after 50 or so scans, Webroot has not detected a single thing. I know that this cannot be pure luck, because Webroot was always catching things, on the old version. We checked to see if our subscription had run out, but we still have 279 days left on it. So...all in all, we're a little confused as to why nothing has been caught, ever since we were updated to the new version. Any help or input is appreciated! On a side note...we both have all of our Webroot firewalls and shields activated.
Hi Folks I have two computers protected with WSA Essentials. In the My Account list they are both shown but one computer shows the results of the last scan, the other infers that the computer has never been scanned (which it has). Any ideas? Thanks John *edit for useful subject line - admin
Anybody experiencing this 'featurette'. Uncheck the 'Scan on boot up if computer....' option under the Scan Schedule tabs in Settings, and then check on it after a reboot or the following morning (when you would usually have rebooted if you switch your PC off overnight). Does anybody find that the option has somehow gotten itself rechecked, ie, it is ON again? Have just noticed this (but to be fair have had some issues with this option before & uninstalled completely and reinstalled to try to resolve it.) Be interested to see if this is happening to anyone. Am running latest build .193. Regards Balders
Hello, Just updated Opera to the latest build 12.00 and have noticed that WSA blocks Java's plugin (having Java SE 7 update 5). There is no other solution than to move Opera from Protected to Allow. Today, before update to Opera 12.00, no problems experienced, i.e. Opera set to Protected and Java plugins worked correctly. However WSA doesn't block Java in IE9 even if IE is set to Protected. It looks like that this issue is somehow related to today's release of new Opera 12. Thanks & regards, pegas [b]EDIT: have noticed that not only Java plugins are being blocked but also Flash Player plugins. It seems that WSA blocks all plugins across my Opera unless Opera is set Allow.[/b]
Missing Search AnnotationsKnowledge Base
[h2]Question[/h2]I am missing my search annotations in my search engine results. Why don't I see the icons for which links are safe? [h2]Answer[/h2]It is normal for Webroot search annotations to be disabled on systems that: 1. Have another search page annotation system running. 2. Connect to the internet via a HughesNet satellite connection. 3. Connect to the internet via a proxy server. Also, please keep in mind that search annotations are not available for secure Google searches (HTTPS). If you are logged into a Google account and are therefore using Google's secure search feature, your Webroot search annotations will not appear. You should also ensure the option for search annotations is turned on. The setting is "Analyze search engine results and identify malicious websites before visitation," and it is located in PC Security > Shields > Web Threat Shield > Change Settings
Just decided to test WSAE. De-installed KeyScrambler for the Identity Shield feature. In order to test whether it's working, I used the Zemana tester that was recommended here. When allowing it in my HIPS, it detects everything. This goes for every application I've manually set to Protect: word-pad, notepad, office, Mozilla... So what's the deal? A bug, or am I doing something wrong?
I'm confused about the settings for Identity Shield. There are 3 different sections. There is the Identity Shield settings tab (DNS, screen capture, man-in-middle, etc) There is the Protected Application list There is the Protected Websites list So, my questions are: 1) If an application is not listed in the Protected Apps list, do any of the settings from the Shield tab or the Protected Websites apply when using that app? 2) Are the Protected Website settings active when using *any* browser? If not, which browsers are supported? Must they appear in the Protected Apps list to have this protection? 3) In the Shield Tab settings one option is "prevent programs from accessing protected credentials". What are protected credentials and where/how are they determined? 4) Similar question to #3 but for the "Allow trusted screen capture programs access to protected screen contents". Where is the list of trusted screen capture programs and how is it deter
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